P

PolyAI dialog agents

AI agent

by PolyAI

Voice and chat dialog agents that handle an enterprise's customer calls and messages end to end, built and optimised on PolyAI's Wren and Dialog Studio tooling.

Find alternatives to PolyAI dialog agents

What it does

• Voice agent
• Customer support

Features 5

• Flows, Tools and Brand VoiceCombines flows, tools and brand voice in one place, from no-code to full code.
• No-Code to Full CodeLets builders work from no-code to full code without changing platform.
• Multi-Channel AgentsThe same agent runs across chat, SMS and messaging as well as voice.
• Integrations and Connect PortalPre-built integrations, a self-serve Connect Portal and open APIs connect agents to existing systems.
• Governance ControlsGuardrails, PII redaction and human-in-the-loop applied to every turn.

How it compares

• Bland

  Bland and PolyAI both serve enterprise contact centers in regulated industries.

  Official documentation · 13 Oct 2026

Sources

Pricing

Pricing page · 7 Oct 2026

"Ongoing use of the voice agent is priced on a per-minute basis, which includes proactive performance improvements, maintenance and 24/7 support." No rate is published; a contact form is shown.

Description

Official documentation · 7 Oct 2026

What it does

Official documentation · 7 Oct 2026

Sold within

Not found · 7 Oct 2026

Pricing page read: it states per-minute pricing and a contact form but no published rate, so a standalone rate is not confirmed. Sold under PolyAI's own name; no parent offering named.

Name

Official documentation · 7 Oct 2026

URL

Official documentation · 7 Oct 2026

Deployment

Official documentation · 7 Oct 2026

Pricing page: the per-minute price "includes proactive performance improvements, maintenance and 24/7 support", i.e. the vendor operates the agent. Self-hosted or private-cloud options were not checked.

Modalities

Official documentation · 7 Oct 2026

Homepage describes voice agents and webchat/SMS/messaging dialog: "Text-based dialog ... carrying the same agent across chat, SMS and messaging."

Intended for

Official documentation · 7 Oct 2026

Homepage: "dialog agents that handle your most critical enterprise conversations"; customer stories and enterprise sales ('Talk to an expert').

Also from PolyAI

• Dialog Studio Agent platform

  Self-serve platform for building, testing and deploying voice and chat customer-service agents on PolyAI's own models, through a visual studio, a Python ADK and CLI, REST APIs and hosted MCP servers.

• Wren AI agent

  Natural-language agent inside PolyAI's Dialog Studio that builds a customer-service agent's flows and prompts from a description, writes and runs simulation tests, answers questions over real call transcripts and drafts fixes when live calls fail.

Open PolyAI in the directory

Something wrong here? Send a correction — quote this product id: polyai-dialog-agents.