P

PolyAI

Sells enterprise voice and dialog AI agents that answer and resolve customer calls and chats, with the Wren agent builder and Dialog models.

StageUndisclosed

Founded2017

HeadquartersLondon, United Kingdom

StatusPrivate

Products

Selected offerings — the AI products recorded here, not the vendor's full catalogue.

• PolyAI dialog agents AI agent

  Voice and chat dialog agents that handle an enterprise's customer calls and messages end to end, built and optimised on PolyAI's Wren and Dialog Studio tooling.

• Dialog Studio Agent platform Sold on its own

  Self-serve platform for building, testing and deploying voice and chat customer-service agents on PolyAI's own models, through a visual studio, a Python ADK and CLI, REST APIs and hosted MCP servers.

Inside Dialog Studio

• Wren AI agent

  Natural-language agent inside PolyAI's Dialog Studio that builds a customer-service agent's flows and prompts from a description, writes and runs simulation tests, answers questions over real call transcripts and drafts fixes when live calls fail.

Closest alternatives 1

BABland AIEarly-stageBland's own comparison page compares Bland's voice agents with PolyAI for enterprise contact-centre conversations.3 of 4 capabilitiesShared product typeSourced competitorHandle customer support conversationsCompare

Similar products 99

How this list is ranked ↗

PParloaLate-stagePolyAI dialog agents and Parloa AMP do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.4 of 4 capabilitiesShared product typeCompareRARetell AIUndisclosedDialog Studio and Retell AI Voice Agents do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; scale not recorded for either.4 of 4 capabilitiesShared product typeCompareDDecagonLate-stagePolyAI dialog agents and Decagon do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.4 of 4 capabilitiesShared product typeCompareCCrescendoEarly-stagePolyAI dialog agents and Crescendo Concierge do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.4 of 4 capabilitiesShared product typeCompareSSynthflowEarly-stageDialog Studio and Synthflow Voice AI Agents do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; scale not recorded for either.3 of 4 capabilitiesShared product typeCompareFForethoughtAcquiredPolyAI dialog agents and Forethought Solve do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded; Forethought is acquired, with no independent scale.3 of 4 capabilitiesShared product typeCompareHAHippocratic AILate-stagePolyAI dialog agents and AI Physician Front Door do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.4 of 4 capabilitiesShared product typeCompareSASoundHound AIPublicDialog Studio and OASYS do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.3 of 4 capabilitiesShared product typeCompareKKore.aiLate-stagePolyAI dialog agents and AI for Service do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; scale not recorded for either.4 of 4 capabilitiesShared product typeCompareLLivePersonAcquiredPolyAI dialog agents and LivePerson Voice AI do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded; LivePerson is acquired, with no independent scale.3 of 4 capabilitiesShared product typeCompareEeGainPublicPolyAI dialog agents and eGain AI Agent do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; scale not recorded for either.4 of 4 capabilitiesShared product typeCompareAAdaUndisclosedPolyAI dialog agents and Ada AI Agent both list customer support; both also serve buyers who need to handle customer support conversations; scale not recorded for either.2 of 4 capabilitiesShared product typeCompareCCrestaLate-stagePolyAI dialog agents and Cresta AI Agent do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.4 of 4 capabilitiesShared product typeCompareSSalesforcePublicPolyAI dialog agents and Agentforce Voice do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.3 of 4 capabilitiesShared product typeCompareCCognigyAcquiredPolyAI dialog agents and Cognigy Voice Gateway do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded; Cognigy is acquired, with no independent scale.4 of 4 capabilitiesShared product typeCompareFFinAcquiredPolyAI dialog agents and Fin Voice do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded; Fin is acquired, with no independent scale.3 of 4 capabilitiesShared product typeCompareTTwilioPublicDialog Studio and Twilio Agent Connect do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded; ships API service, application and 3 more rather than the same layer.3 of 4 capabilitiesDifferent layerCompareHHaptikAcquiredDialog Studio and Contakt both list customer support; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded; Haptik is acquired, with no independent scale.4 of 4 capabilitiesShared product typeCompareNNiCEPublicPolyAI dialog agents and AI Agents for Proactive Engagement do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.4 of 4 capabilitiesShared product typeCompareSSierraLate-stagePolyAI dialog agents and Channels do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.4 of 4 capabilitiesShared product typeCompareZZendeskLate-stageDialog Studio and AI Agents both list customer support; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.4 of 4 capabilitiesShared product typeCompareFFive9PublicPolyAI dialog agents and Five9 Genius AI do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.2 of 4 capabilitiesShared product typeCompareYYellow.aiUndisclosedDialog Studio and Yellow.ai Agentic AI Platform do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; scale not recorded for either.4 of 4 capabilitiesShared product typeCompareCCartesiaEarly-stageDialog Studio and Managed Agents both list voice agent; both also serve buyers who need to handle customer support conversations; scale not recorded for either.1 of 4 capabilitiesShared product typeCompareGGenesysUndisclosedPolyAI dialog agents and Genesys Cloud CX do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded; Genesys's scale not comparable: only a revenue estimate, no market cap or valuation.3 of 4 capabilitiesShared product typeCompareFLFunnel LeasingUndisclosedPolyAI dialog agents and Fenix do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; scale not recorded for either.3 of 4 capabilitiesShared product typeCompareEEliseAILate-stagePolyAI dialog agents and EliseAI do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.2 of 4 capabilitiesShared product typeCompareAHAssort HealthLate-stagePolyAI dialog agents and Assort Concierge do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.2 of 4 capabilitiesShared product typeCompareKKlaviyoPublicPolyAI dialog agents and Klaviyo Customer Agent both list customer support; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.1 of 4 capabilitiesShared product typeCompareEEntrataUndisclosedPolyAI dialog agents and Entrata Leasing AI both list customer support; both also serve buyers who need to handle customer support conversations; scale not recorded for either.2 of 4 capabilitiesShared product typeCompareAAiseraAcquiredDialog Studio and Aisera AI Agent Platform both list customer support; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded; Aisera is acquired, with no independent scale.2 of 4 capabilitiesShared product typeCompareRRasaEarly-stageDialog Studio and Rasa Platform do comparable work on customer support and voice agent; scale not recorded for either.3 of 4 capabilitiesShared product typeCompareSServiceNowPublicPolyAI dialog agents and AI Agents do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.4 of 4 capabilitiesShared product typeCompareAAtlassianPublicPolyAI dialog agents and Service Request Helper both list customer support; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.3 of 4 capabilitiesShared product typeCompareZZoomPublicPolyAI dialog agents and Zoom Virtual Agent do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.4 of 4 capabilitiesShared product typeCompareXXiao-iPublicPolyAI dialog agents and Xiao-i cognitive intelligence platform do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded; Xiao-i's scale not comparable: only a revenue estimate, no market cap or valuation; ships application and platform rather than the same layer.2 of 4 capabilitiesDifferent layerCompareCConversicaUndisclosedPolyAI dialog agents and Conversica AI Agents both list customer support; both also serve buyers who need to handle customer support conversations; scale not recorded for either.1 of 4 capabilitiesShared product typeCompareFFreshworksPublicPolyAI dialog agents and Freshdesk both list customer support; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.2 of 4 capabilitiesShared product typeCompareKHK HealthLate-stagePolyAI dialog agents and PatientGPT both list customer support; both also serve buyers who need to handle customer support conversations; scale not recorded for either; ships application rather than the same layer.1 of 4 capabilitiesDifferent layerCompareEElevenLabsLate-stageDialog Studio and ElevenLabs Agents do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.2 of 4 capabilitiesShared product typeCompareIIBMPublicPolyAI dialog agents and IBM Watson Assistant do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.4 of 4 capabilitiesShared product typeCompareAAmazonPublicPolyAI dialog agents and Amazon Connect Customer do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.4 of 4 capabilitiesShared product typeCompareOOraclePublicDialog Studio and Oracle Digital Assistant do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.3 of 4 capabilitiesShared product typeCompareKKrispUndisclosedPolyAI dialog agents and Krisp Call Center AI both list customer support; both also serve buyers who need to handle customer support conversations; scale not recorded for either; ships application and developer tool rather than the same layer.1 of 4 capabilitiesDifferent layerCompareMMicrosoftPublicPolyAI dialog agents and Service Agent both list customer support; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.3 of 4 capabilitiesShared product typeCompareHHubSpotPublicDialog Studio and Agent Hub both list customer support; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.2 of 4 capabilitiesShared product typeComparePPegasystemsPublicPolyAI dialog agents and Pega Customer Service both list customer support; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.2 of 4 capabilitiesShared product typeCompareVSVerint SystemsAcquiredPolyAI dialog agents and Verint Copilot Bots both list customer support; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded; Verint Systems is acquired, with no independent scale.3 of 4 capabilitiesShared product typeCompareVSVeeva SystemsPublicPolyAI dialog agents and Veeva Ostro both list customer support; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.2 of 4 capabilitiesShared product typeCompareMmonday.comPublicPolyAI dialog agents and monday service both list customer support; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded; ships application and platform rather than the same layer.2 of 4 capabilitiesDifferent layerCompareWWorkdayPublicPolyAI dialog agents and Workday Paradox Candidate Experience both list customer support; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.3 of 4 capabilitiesShared product typeCompareCCiscoPublicPolyAI dialog agents and Webex AI Agent do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.4 of 4 capabilitiesShared product typeCompareAAdobePublicDialog Studio and Adobe Brand Concierge both list customer support; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.2 of 4 capabilitiesShared product typeCompareCCerencePublicPolyAI dialog agents and Dealer Assist Agent both list voice agent; PolyAI's scale not recorded.3 of 4 capabilitiesShared product typeCompareVVapiEarly-stageDialog Studio and Vapi both list voice agent; scale not recorded for either.3 of 4 capabilitiesShared product typeCompareMMakiUndisclosedPolyAI dialog agents and Mochi both list voice agent; scale not recorded for either.1 of 4 capabilitiesShared product typeCompareRRibbonEarly-stagePolyAI dialog agents and Ribbon AI Interviewer both list voice agent; scale not recorded for either.1 of 4 capabilitiesShared product typeCompareSScreenedUndisclosedPolyAI dialog agents and Ryan both list voice agent; scale not recorded for either.1 of 4 capabilitiesShared product typeCompareRARelevance AIEarly-stageWren and Invent both serve buyers who need to test and evaluate an AI agent; scale not recorded for either.3 of 4 capabilitiesShared product typeCompareAAlvariaUndisclosedPolyAI dialog agents and Alvaria Intelligence Platform (AIP) both list customer support; scale not recorded for either; ships platform rather than the same layer.1 of 4 capabilitiesDifferent layerCompareRRunwayLate-stageWren and Runway Offline Policy Evaluation both serve buyers who need to test and evaluate an AI agent; PolyAI's scale not recorded.2 of 4 capabilitiesShared product typeCompareAAlphabet (Google)PublicPolyAI dialog agents and Gemini Enterprise for Customer Experience do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.4 of 4 capabilitiesShared product typeCompareVVectaraEarly-stagePolyAI dialog agents and Customer Support Managed Agent both list customer support; both also serve buyers who need to handle customer support conversations; scale not recorded for either.3 of 4 capabilitiesShared product typeCompareYYandexPublicDialog Studio and Yandex SpeechSense both list customer support; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded; ships API service, application and 2 more rather than the same layer.3 of 4 capabilitiesDifferent layerCompareCClayLate-stageWren and Claygent Builder both serve buyers who need to test and evaluate an AI agent; PolyAI's scale not recorded.2 of 4 capabilitiesShared product typeCompareCCoveoPublicPolyAI dialog agents and Coveo Case Assist both list customer support; both also serve buyers who need to handle customer support conversations; scale not recorded for either; ships API service, application and 2 more rather than the same layer.2 of 4 capabilitiesDifferent layerCompareRRingCentralPublicPolyAI dialog agents and AI Receptionist both list voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.1 of 4 capabilitiesShared product typeComparePPhenomLate-stagePolyAI dialog agents and Voice Screening Agent both list voice agent; scale not recorded for either.3 of 4 capabilitiesShared product typeCompareBBrightHireEarly-stagePolyAI dialog agents and BrightHire Screen both list voice agent; scale not recorded for either.1 of 4 capabilitiesShared product typeCompareEEvenUpLate-stagePolyAI dialog agents and EvenUp Communication Agents both list voice agent; PolyAI's scale not recorded.1 of 4 capabilitiesShared product typeCompareAAlexEarly-stagePolyAI dialog agents and AI Interviewer both list voice agent; scale not recorded for either.1 of 4 capabilitiesShared product typeCompareLLListen LabsLate-stageDialog Studio and Listen both list voice agent; scale not recorded for either; ships application rather than the same layer.1 of 4 capabilitiesDifferent layerCompareMPMeta PlatformsPublicPolyAI dialog agents and Meta Business Agent both list customer support; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.2 of 4 capabilitiesShared product typeCompareUUniphoreLate-stagePolyAI dialog agents and Self-Service Agent do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded; ships application, data service and 1 more rather than the same layer.3 of 4 capabilitiesDifferent layerCompareASAI ScreenrUndisclosedDialog Studio and AI Screenr both list voice agent; scale not recorded for either; ships application rather than the same layer.1 of 4 capabilitiesDifferent layerCompareSSpeakLate-stageDialog Studio and Speak for Business both list voice agent; PolyAI's scale not recorded; ships application rather than the same layer.1 of 4 capabilitiesDifferent layerCompareWWixPublicPolyAI dialog agents and Wix Smart Chat both list customer support; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.2 of 4 capabilitiesShared product typeCompareFRFurhat RoboticsUndisclosedDialog Studio and FurhatAI both list voice agent; scale not recorded for either; ships platform and robot rather than the same layer.1 of 4 capabilitiesDifferent layerCompareIAInworld AIUndisclosedDialog Studio and Realtime API both list voice agent; scale not recorded for either; ships API service, infrastructure service and 2 more rather than the same layer.1 of 4 capabilitiesDifferent layerCompareRRespeecherEarly-stageDialog Studio and Respeecher Space both list voice agent; scale not recorded for either; ships API service and application rather than the same layer.1 of 4 capabilitiesDifferent layerCompareSCSpanish ChatUndisclosedPolyAI dialog agents and Maya both list voice agent; scale not recorded for either; ships application rather than the same layer.1 of 4 capabilitiesDifferent layerCompareDDuolingoPublicPolyAI dialog agents and Duolingo Max both list voice agent; PolyAI's scale not recorded; ships application rather than the same layer.1 of 4 capabilitiesDifferent layerCompareAApplePublicPolyAI dialog agents and Siri AI both list voice agent; PolyAI's scale not recorded; ships application and developer tool rather than the same layer.1 of 4 capabilitiesDifferent layerCompareTATalkio AIUndisclosedDialog Studio and Talkio AI both list voice agent; scale not recorded for either; ships application rather than the same layer.1 of 4 capabilitiesDifferent layerCompareTTencentPublicDialog Studio and Tencent Cloud Agent Development Platform both list customer support; both also serve buyers who need to handle customer support conversations; PolyAI's scale not recorded.2 of 4 capabilitiesShared product typeCompareHHarnessLate-stageWren and AI Evals both serve buyers who need to test and evaluate an AI agent; scale not recorded for either.2 of 4 capabilitiesShared product typeCompareHAHume AIUndisclosedWren and User Testing API both serve buyers who need to test and evaluate an AI agent; scale not recorded for either; ships API service, application and 3 more rather than the same layer.2 of 4 capabilitiesDifferent layerCompareNCNAVER CloudUndisclosedPolyAI dialog agents and CLOVA Chatbot both list customer support; both also serve buyers who need to handle customer support conversations; scale not recorded for either; ships API service, application and 1 more rather than the same layer.2 of 4 capabilitiesDifferent layerCompareHCHuawei CloudUndisclosedPolyAI dialog agents and Question Answering Bot (QABot) both list customer support; both also serve buyers who need to handle customer support conversations; scale not recorded for either; ships API service, application and 4 more rather than the same layer.1 of 4 capabilitiesDifferent layerCompare1111xEarly-stagePolyAI dialog agents and Julian both list voice agent; scale not recorded for either.1 of 4 capabilitiesShared product typeCompareDDeepgramLate-stageDialog Studio and Deepgram Voice Agent API both list voice agent; PolyAI's scale not recorded; ships API service rather than the same layer.2 of 4 capabilitiesDifferent layerCompareMMicro1UndisclosedWren and Cortex both serve buyers who need to test and evaluate an AI agent; scale not recorded for either; ships data service rather than the same layer.1 of 4 capabilitiesDifferent layerCompareMManatalUndisclosedPolyAI dialog agents and Manatal AI Interviewer both list voice agent; scale not recorded for either.1 of 4 capabilitiesShared product typeCompareAAArize AIUndisclosedWren and Signal both serve buyers who need to test and evaluate an AI agent; scale not recorded for either.2 of 4 capabilitiesShared product typeCompareLLangChainLate-stageWren and LangSmith Chat both serve buyers who need to test and evaluate an AI agent; scale not recorded for either.2 of 4 capabilitiesShared product typeCompareMMastraEarly-stageWren and Mastra Studio both serve buyers who need to test and evaluate an AI agent; scale not recorded for either.2 of 4 capabilitiesShared product typeCompareIInCruiterUndisclosedPolyAI dialog agents and IncScreen both list voice agent; scale not recorded for either.1 of 4 capabilitiesShared product typeCompareSSynthesiaLate-stagePolyAI dialog agents and Survey Sessions both list voice agent; PolyAI's scale not recorded.1 of 4 capabilitiesShared product typeCompareOOpenRouterLate-stageWren and Ori Eval both serve buyers who need to test and evaluate an AI agent; PolyAI's scale not recorded.2 of 4 capabilitiesShared product typeCompare

Closest alternatives are pairs a vendor page itself compares. Similar products are matched from what each product does; nothing in that group is asserted as a rivalry.

Sources

Total funding

Company disclosure · 7 Oct 2026

"PolyAI has now surpassed $200 million in total funding" (Series D announcement). A stated floor, stored as the figure with the quote.

Founded

Regulatory filing · 7 Oct 2026

UK Companies House register entry for POLYAI LIMITED (11048129): "Incorporated on 6 November 2017"; PolyAI's own about page also states "Founded in 2017".

Public listing

Company disclosure · 7 Oct 2026

Venture-funded private company (Series D); no public listing found on its own pages.

Description

Official documentation · 7 Oct 2026

"PolyAI builds dialog agents that handle your most critical enterprise conversations, resolving them without escalation."

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