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Dialog Studio

Agent platform

by PolyAI

Self-serve platform for building, testing and deploying voice and chat customer-service agents on PolyAI's own models, through a visual studio, a Python ADK and CLI, REST APIs and hosted MCP servers.

Find alternatives to Dialog Studio

What it does

• Agent orchestration
• Voice agent
• Customer support

Features 4

• Agent Development KitCLI tool and Python package providing a GitHub workflow for building agents locally.
• Build, Test and DeployBuild, test, iterate and deploy dialog agents from one central enterprise platform.
• Safety and ControlFull visibility into every conversation, decision and guardrail from day one.
• IntegrationsConnects to tools such as Amazon Web Services, Five9, NICE, Salesforce, Twilio and Zendesk.

Sources

Pricing

Not found · 11 Oct 2026

No price for Dialog Studio is published. Its pages say "start free" and "build your first agent free" without stating a recurring allowance; the pricing page prices only ongoing voice-agent use "on a per-minute basis" with no rate and a contact form.

Description

Official documentation · 11 Oct 2026

"PolyAI's Agentic Dialog Platform is a self-serve platform for building voice and chat agents"; surfaces: Agent Studio (visual UI), PolyAI ADK ("CLI and Python package") and Agent Studio APIs (REST).

What it does

Company disclosure · 11 Oct 2026

"Sign up, describe your use case in plain language, and have an enterprise-ready voice agent built in under 10 minutes. Build, test, iterate, and deploy dialog agents all from a central enterprise ready platform."

Sold within

Official documentation · 11 Oct 2026

Self-serve sign-up: "Create a Dialog Studio account and start free. No sales call, no provisioning." Enterprise teams "run on the same platform with a contract".

Name

Company disclosure · 11 Oct 2026

Page title "Dialog Studio: Build Enterprise Voice AI Agents"; the page heading also says "PolyAI Agent Builder", and the documentation calls the same interface "Agent Studio".

URL

Company disclosure · 11 Oct 2026

Product page for the platform, linked as "Dialog Studio" under Products in the poly.ai menu.

Deployment

Official documentation · 11 Oct 2026

Hosted platform at studio.poly.ai with shareable test environments and production deployment run by PolyAI.

Interfaces

Official documentation · 11 Oct 2026

"build with the ADK, the Builder MCP or the public APIs"; ADK: "Install polyai-adk from PyPI and run poly setup"; "Hosted MCP servers for building agents and querying their data from any MCP client"; Agent Studio is a web interface.

Modalities

Official documentation · 11 Oct 2026

"Multi-provider TTS and ASR, plus webchat and SMS".

Intended for

Official documentation · 11 Oct 2026

Surfaces for "Non-technical users", "Technical teams" and "Enterprises with internal tooling".

Also from PolyAI

• PolyAI dialog agents AI agent

  Voice and chat dialog agents that handle an enterprise's customer calls and messages end to end, built and optimised on PolyAI's Wren and Dialog Studio tooling.

• Wren AI agent

  Natural-language agent inside PolyAI's Dialog Studio that builds a customer-service agent's flows and prompts from a description, writes and runs simulation tests, answers questions over real call transcripts and drafts fixes when live calls fail.

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