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Wren

AI agent

by PolyAI

Natural-language agent inside PolyAI's Dialog Studio that builds a customer-service agent's flows and prompts from a description, writes and runs simulation tests, answers questions over real call transcripts and drafts fixes when live calls fail.

Find alternatives to Wren

What it does

• Agent orchestration
• Evaluation and observability

Features 7

• Actionable Daily InsightsDelivers daily performance reports and proactive recommendations for improving customer experience.
• Ranked OpportunitiesAnalyzes real caller requests to find changes that move the chosen key metric, ranked by impact.
• Agent Building from a DescriptionBuilds the flows, prompts and tools for an agent from a described job, ready to test.
• MCP and REST ConnectionsConnects tools and data over MCP and REST so agents can read and write in existing systems.
• Fix SimulationReplays a drafted fix against real conversations and simulated callers before release.
• Self-Healing RepairsCatches outages, failing integrations or bad updates in live traffic and drafts repairs for review.
• Multi-Agent MonitoringMonitors every agent across the account simultaneously to ensure consistent quality.

Sources

Pricing

Not found · 11 Oct 2026

Wren has "a fair-use limit" whose size and reset cadence "are managed by PolyAI per account", with "Talk to sales" for more capacity; no price is published.

Description

Company disclosure · 11 Oct 2026

"Describe the job and Wren builds the flows, prompts and tools behind it"; "Replays a drafted fix against real conversations and simulated callers"; "Catches an outage, a failing integration or a bad update in live traffic and drafts the repair".

What it does

Official documentation · 11 Oct 2026

"Wren can author, run, and manage simulation tests directly from chat"; analyze: "Investigate performance patterns, conversation trends, and caller behavior across real calls".

Sold within

Not found · 11 Oct 2026

Read Wren's product page, the Wren documentation and its usage-and-limits page: Wren runs inside Agent Studio under a per-account fair-use limit, but no page states which plans include it or whether it is bought separately.

Name

Company disclosure · 11 Oct 2026

Page title "Wren: the dialog agent that improves your agents".

URL

Company disclosure · 11 Oct 2026

Wren's own product page, listed as "Wren Dialog Agent" under Products in the poly.ai menu.

Deployment

Official documentation · 11 Oct 2026

Runs inside the hosted Agent Studio.

Interfaces

Official documentation · 11 Oct 2026

Chat panel in the Agent Studio web interface; "Wren API: Drive Wren from your own code with a streaming HTTP endpoint".

Modalities

Official documentation · 12 Oct 2026

Page: 'Ask natural-language questions about your agent’s conversations / get answers backed by transcript sampling across hundreds of real conversations, with charts generated inline'.

Intended for

Company disclosure · 11 Oct 2026

"Wren makes everyone a forward-deployed engineer"; enterprise contact-centre customers.

Also from PolyAI

• PolyAI dialog agents AI agent

  Voice and chat dialog agents that handle an enterprise's customer calls and messages end to end, built and optimised on PolyAI's Wren and Dialog Studio tooling.

• Dialog Studio Agent platform

  Self-serve platform for building, testing and deploying voice and chat customer-service agents on PolyAI's own models, through a visual studio, a Python ADK and CLI, REST APIs and hosted MCP servers.

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