Decagon
Builds and runs customer-support agents that resolve enquiries over chat, email and voice.
Contact-sales only: a 504-URL sitemap carries no pricing page — its only two pricing-shaped URLs are a blog post and a glossary entry — checked 2026-08-21.
What it does
- Customer support
- Voice agent
How it compares
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Cresta AI Agent
Cresta vs Decagon
Official documentation · 19 Sep 2026 -
Sierra
Decagon and Sierra both deliver AI agents for customer experience. The difference is who owns the agent after launch.
Official documentation · 19 Sep 2026 -
Fin AI Agent
For every other team, the data points in one direction. Fin resolves more queries, costs less per resolution, deploys faster, gives your team full control, and operates within a complete platform.
Official documentation · 20 Sep 2026 -
Forethought
Decagon vs Forethought | Comparison
Official documentation · 19 Sep 2026 -
Agentforce
Point solutions like Decagon only address specific tasks. Agentforce is a flexible, scalable solution that grows with your business, customized to meet any team, customer, or employee's needs.
Official documentation · 19 Sep 2026
Sources
- Pricing
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Official documentation · 21 Aug 2026
Contact-sales only: a 504-URL sitemap carries no pricing page — its only two pricing-shaped URLs are a blog post and a glossary entry — checked 2026-08-21.
- Sold within
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The product page's only routes are "Get a demo" and "Contact Sales"; it names no plan, price or self-serve signup.
Also from Decagon
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Agent Operating Procedures Agent platform
Decagon's authoring layer for the rules an AI support agent follows, so non-engineering teams can build, iterate on and scale agents.
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Decagon Chat AI agent
Decagon's chat channel — an AI agent that handles live customer conversations in a web or in-app chat surface.
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Decagon Email AI agent
Decagon's email channel — agents that read and answer customer email threads rather than routing them to a queue.
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Decagon Voice AI agent
Decagon's voice channel — an AI agent that answers customer phone calls in place of a hold queue.
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Experiments Application
A/B-testing suite for AI support agents: structured experiments (tone, logic, flows) against live traffic with control groups, statistical-significance testing and gradual rollout.
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Insights & Reporting Application
Dashboards and natural-language querying ('Ask AI') over support data: CSAT/deflection performance tracking, heatmaps, customer-journey visualization and knowledge-base performance.
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Suggestions Application
Analyzes support conversations to detect gaps in a company's help center and auto-generates draft articles, ranked by impact, with monthly updates.
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Testing & QA Application
Integrated testing suite (internally called 'Simulations') that validates AI-agent behavior across channels before production deployment.
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Watchtower Application
Always-on monitoring and QA for AI and human agent interactions against custom quality criteria.
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Duet Agent platform
An AI partner built into Decagon that helps teams build and improve support agents — distilling best practices from hundreds of Decagon deployments into guidance for the builder, and auto-tuning the agent via "Duet Autopilot," which improves it with every conversation it handles.
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