Decagon Chat
Decagon's chat channel — an AI agent that handles live customer conversations in a web or in-app chat surface.
Find alternatives to Decagon Chat
No published rate.
What it does
- Customer support
Sources
- Pricing
-
Official documentation · 6 Sep 2026
Decagon publishes no rate card; the site routes to a demo request.
- Description
-
Official documentation · 6 Sep 2026
Summarised from the page's own title, <h1> and meta description, fetched 2026-09-06.
- Sold within
-
Official documentation · 6 Sep 2026
Listed under decagon.ai/product/ as one channel of the Decagon conversational AI platform; Decagon publishes no per-channel price.
- URL
-
Official documentation · 6 Sep 2026
Fetched 2026-09-06: HTTP 200, <title> 'Chat AI for Customer Service | Decagon', <h1> 'Smarter chat for elevated experiences'.
Also from Decagon
-
Decagon AI agent
Builds and runs customer-support agents that resolve enquiries over chat, email and voice.
-
Agent Operating Procedures Agent platform
Decagon's authoring layer for the rules an AI support agent follows, so non-engineering teams can build, iterate on and scale agents.
-
Decagon Email AI agent
Decagon's email channel — agents that read and answer customer email threads rather than routing them to a queue.
-
Decagon Voice AI agent
Decagon's voice channel — an AI agent that answers customer phone calls in place of a hold queue.
-
Experiments Application
A/B-testing suite for AI support agents: structured experiments (tone, logic, flows) against live traffic with control groups, statistical-significance testing and gradual rollout.
-
Insights & Reporting Application
Dashboards and natural-language querying ('Ask AI') over support data: CSAT/deflection performance tracking, heatmaps, customer-journey visualization and knowledge-base performance.
-
Suggestions Application
Analyzes support conversations to detect gaps in a company's help center and auto-generates draft articles, ranked by impact, with monthly updates.
-
Testing & QA Application
Integrated testing suite (internally called 'Simulations') that validates AI-agent behavior across channels before production deployment.
-
Watchtower Application
Always-on monitoring and QA for AI and human agent interactions against custom quality criteria.
-
Duet Agent platform
An AI partner built into Decagon that helps teams build and improve support agents — distilling best practices from hundreds of Decagon deployments into guidance for the builder, and auto-tuning the agent via "Duet Autopilot," which improves it with every conversation it handles.
Something wrong here? Send a correction — quote this product id: decagon-chat.