Personal Agent Gateway
Identifies customers' personal AI agents in live chat and voice, routes their requests through a dedicated agent channel, and lets the business control what those agents can do.
Find alternatives to Personal Agent Gateway
What it does
- Customer support
- Guardrails and safety
Sources
- Pricing
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Read the launch post and the Decagon product pages: no price or plan is published; the site's only route is "Get a demo".
- Description
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Official documentation · 18 Oct 2026
"Personal agent detection handles identification. The gateway flags likely personal agents in live chat and voice using various signals; each business decides what happens next and what those agents can access."
- What it does
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Official documentation · 18 Oct 2026
"Personal Agent Gateway and PACT help businesses welcome this new kind of customer with clear permissions and control."
- Sold within
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Read the launch post: it presents the product as part of the Decagon platform but states no plan or entitlement.
- Name
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Official documentation · 18 Oct 2026
"Today, we're introducing Decagon's Personal Agent Gateway to help enterprises identify personal agents, route their requests, and control what they can do."
- URL
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Official documentation · 18 Oct 2026
Decagon's own launch post, "Personal agents are here. Meet them on your terms.", dated 1 October 2026; the Product menu has no page for it.
- Deployment
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Official documentation · 18 Oct 2026
Part of the hosted Decagon platform ("Decagon takes a fundamentally different approach ..." product overview); where processing runs is not stated.
Also from Decagon
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Decagon AI agent
Builds and runs customer-support agents that resolve enquiries over chat, email and voice.
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Agent Operating Procedures Agent platform
Decagon's authoring layer for the rules an AI support agent follows, so non-engineering teams can build, iterate on and scale agents.
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Decagon Chat AI agent
Decagon's chat channel — an AI agent that handles live customer conversations in a web or in-app chat surface.
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Decagon Email AI agent
Decagon's email channel — agents that read and answer customer email threads rather than routing them to a queue.
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Decagon Voice AI agent
Decagon's voice channel: an AI agent that answers customer phone calls in place of a hold queue and, through Outbound Voice, also initiates calls to customers at the right moments in their journey.
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Experiments Application
A/B-testing suite for AI support agents: structured experiments (tone, logic, flows) against live traffic with control groups, statistical-significance testing and gradual rollout.
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Insights & Reporting Application
Dashboards and natural-language querying ('Ask AI') over support data: CSAT/deflection performance tracking, heatmaps, customer-journey visualization and knowledge-base performance.
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Suggestions Application
Analyzes support conversations to detect gaps in a company's help center and auto-generates draft articles, ranked by impact, with monthly updates.
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Testing & QA Application
Integrated testing suite (internally called 'Simulations') that validates AI-agent behavior across channels before production deployment.
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Watchtower Application
Always-on monitoring and QA for AI and human agent interactions against custom quality criteria.
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Duet Agent platform
An AI partner built into Decagon that helps teams build and improve support agents — distilling best practices from hundreds of Decagon deployments into guidance for the builder, and auto-tuning the agent via "Duet Autopilot," which improves it with every conversation it handles.
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Agent Workbench Application
Built-in AI chat assistant that helps business teams debug their Decagon agents by consolidating audit logs, agent reasoning and tool errors, explains why an agent behaved as it did, and guides the fix.
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Campaign Composer Application
Control center for outbound customer campaigns run by Decagon agents: sets channels, allowed hours and retry logic, sequences follow-ups over days or weeks across SMS and voice, and books callbacks when a customer cannot talk.
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Agent Modules Application
Catalog of customer-journey modules, such as collections and onboarding, that extend a Decagon agent beyond support with the infrastructure, analytics and campaign orchestration each journey needs, managed as multiple instances of one agent.
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