Duet
An AI partner built into Decagon that helps teams build and improve support agents — distilling best practices from hundreds of Decagon deployments into guidance for the builder, and auto-tuning the agent via "Duet Autopilot," which improves it with every conversation it handles.
No published rate; Decagon routes to a demo request, same as every other Decagon channel/component page.
What it does
- Agent orchestration
Sources
- Pricing
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Official documentation · 27 Sep 2026
Decagon publishes no rate card; the site routes to a demo request. decagon.ai/pricing returns HTTP 404.
- Description
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Official documentation · 27 Sep 2026
Summarised from the page's own h1, subheading ("The AI partner that enables teams to build self-improving AI agents"), core definition ("Duet is your agent building partner, distilling best practices from hundreds of deployments and putting that expertise in your hands") and the Duet Autopilot feature line ("Your agent gets better with every conversation with Duet Autopilot"), fetched 2026-09-27.
- Sold within
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Official documentation · 27 Sep 2026
Listed under decagon.ai/product/ as one component of the Decagon platform, the same pattern as decagon-aop/-chat/-email/-voice; Decagon publishes no per-component price.
- URL
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Official documentation · 27 Sep 2026
Fetched 2026-09-27: HTTP 200, <title> 'Put agent building on autopilot | Decagon', <h1> 'Put agent building on autopilot'.
Also from Decagon
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Decagon AI agent
Builds and runs customer-support agents that resolve enquiries over chat, email and voice.
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Agent Operating Procedures Agent platform
Decagon's authoring layer for the rules an AI support agent follows, so non-engineering teams can build, iterate on and scale agents.
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Decagon Chat AI agent
Decagon's chat channel — an AI agent that handles live customer conversations in a web or in-app chat surface.
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Decagon Email AI agent
Decagon's email channel — agents that read and answer customer email threads rather than routing them to a queue.
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Decagon Voice AI agent
Decagon's voice channel — an AI agent that answers customer phone calls in place of a hold queue.
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Experiments Application
A/B-testing suite for AI support agents: structured experiments (tone, logic, flows) against live traffic with control groups, statistical-significance testing and gradual rollout.
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Insights & Reporting Application
Dashboards and natural-language querying ('Ask AI') over support data: CSAT/deflection performance tracking, heatmaps, customer-journey visualization and knowledge-base performance.
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Suggestions Application
Analyzes support conversations to detect gaps in a company's help center and auto-generates draft articles, ranked by impact, with monthly updates.
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Testing & QA Application
Integrated testing suite (internally called 'Simulations') that validates AI-agent behavior across channels before production deployment.
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Watchtower Application
Always-on monitoring and QA for AI and human agent interactions against custom quality criteria.
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