D

Agent Operating Procedures

Agent platform

by Decagon

Decagon's authoring layer for the rules an AI support agent follows, so non-engineering teams can build, iterate on and scale agents.

Find alternatives to Agent Operating Procedures

No published rate; Decagon routes to a demo request.

What it does

• Agent orchestration
• Customer support

Sources

Pricing

Official documentation · 6 Sep 2026

Decagon publishes no rate card; the site routes to a demo request.

Description

Official documentation · 6 Sep 2026

Summarised from the page's own title, <h1> and meta description, fetched 2026-09-06.

Sold within

Official documentation · 6 Sep 2026

Listed under decagon.ai/product/ as one channel of the Decagon conversational AI platform; Decagon publishes no per-channel price.

URL

Official documentation · 6 Sep 2026

Fetched 2026-09-06: HTTP 200, <title> 'Agent Operating Procedures (AOPs) | Decagon', <h1> 'Enable every team to build, iterate, and scale AI agents'.

Also from Decagon

• Decagon AI agent

  Builds and runs customer-support agents that resolve enquiries over chat, email and voice.

• Decagon Chat AI agent

  Decagon's chat channel — an AI agent that handles live customer conversations in a web or in-app chat surface.

• Decagon Email AI agent

  Decagon's email channel — agents that read and answer customer email threads rather than routing them to a queue.

• Decagon Voice AI agent

  Decagon's voice channel — an AI agent that answers customer phone calls in place of a hold queue.

• Experiments Application

  A/B-testing suite for AI support agents: structured experiments (tone, logic, flows) against live traffic with control groups, statistical-significance testing and gradual rollout.

• Insights & Reporting Application

  Dashboards and natural-language querying ('Ask AI') over support data: CSAT/deflection performance tracking, heatmaps, customer-journey visualization and knowledge-base performance.

• Suggestions Application

  Analyzes support conversations to detect gaps in a company's help center and auto-generates draft articles, ranked by impact, with monthly updates.

• Testing & QA Application

  Integrated testing suite (internally called 'Simulations') that validates AI-agent behavior across channels before production deployment.

• Watchtower Application

  Always-on monitoring and QA for AI and human agent interactions against custom quality criteria.

• Duet Agent platform

  An AI partner built into Decagon that helps teams build and improve support agents — distilling best practices from hundreds of Decagon deployments into guidance for the builder, and auto-tuning the agent via "Duet Autopilot," which improves it with every conversation it handles.

Open Decagon in the directory

Something wrong here? Send a correction — quote this product id: decagon-aop.