Cresta AI Agent
Cresta's autonomous contact-centre agent, handling customer conversations end to end rather than coaching a human through them.
Find alternatives to Cresta AI Agent
Cresta publishes no rate card; contact-centre deployments are quoted per customer.
What it does
- Customer support
- Voice agent
How it compares
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Sources
- Pricing
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Official documentation · 6 Sep 2026
No rate card is published.
- Description
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Official documentation · 6 Sep 2026
Summarised from the page's own title, <h1> and meta description, fetched 2026-09-06.
- Sold within
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Official documentation · 6 Sep 2026
One product of the Cresta contact-centre platform, sold alongside Agent Assist rather than on its own meter.
- URL
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Official documentation · 6 Sep 2026
Fetched 2026-09-06: HTTP 200, <title> 'Cresta AI Agent | The AI Agent Customers Love', <h1> 'AI Agents that customers love and businesses trust'.
Also from Cresta
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Cresta Agent Assist Application
Real-time AI that listens to live contact-center conversations and surfaces behavioral coaching, source-backed answers and after-call summaries directly inside an agent's existing tools.
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Agent Operations Center Application
A supervision surface for a contact centre running both people and AI agents, giving real-time oversight and guidance across the two.
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AI Analyst Application
Conversational research tool: poses natural-language questions over customer interaction data and returns evidence-grounded charts, comparisons and written answers.
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AI Receptionist Application
Automated 24/7 phone-answering system for small businesses that captures leads, books/reschedules appointments, answers questions and routes calls.
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Automation Discovery Application
Identifies which customer conversations are automation candidates, assigns a readiness score by volume/complexity/resolution rate, and exports discovered flows into Cresta's AI Agent Builder.
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Cresta Conversation Intelligence Application
Analyzes 100% of customer conversations across human and AI agents to surface behavioral drivers of CSAT, handle time and revenue, combining Cresta Insights, Quality Management and Coach.
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Knowledge Agent Application
Continuously listens during customer interactions and surfaces precise answers in real time, grounded in conversation and on-screen context (account status, order history), guiding agents through complex workflows.
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Cresta Opera Application
The no-code AI workflow engine that powers every Cresta product ('Opera GenAI Intents, Opera Workflows, Opera Analyzer'), letting contact-center teams configure and continuously optimize AI without writing code.
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Synthetic Customers Application
Analyzes conversation data to generate realistic customer personas, ranked by traffic volume and traced to source conversations, for AI-agent testing, human-agent training and voice-of-customer simulation.
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Training Simulator Application
Lets contact-center agents practice against AI-simulated customers built from real conversations, for onboarding, continuous skill development and targeted coaching.
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