Cresta Agent Assist Application

Real-time AI that listens to live contact-center conversations and surfaces behavioral coaching, source-backed answers and after-call summaries directly inside an agent's existing tools.
Cresta AI Agent AI agent

Cresta's autonomous contact-centre agent, handling customer conversations end to end rather than coaching a human through them.
Agent Operations Center Application

A supervision surface for a contact centre running both people and AI agents, giving real-time oversight and guidance across the two.
AI Analyst Application

Conversational research tool: poses natural-language questions over customer interaction data and returns evidence-grounded charts, comparisons and written answers.
AI Receptionist Application

Automated 24/7 phone-answering system for small businesses that captures leads, books/reschedules appointments, answers questions and routes calls.
Automation Discovery Application

Identifies which customer conversations are automation candidates, assigns a readiness score by volume/complexity/resolution rate, and exports discovered flows into Cresta's AI Agent Builder.
Cresta Conversation Intelligence Application

Analyzes 100% of customer conversations across human and AI agents to surface behavioral drivers of CSAT, handle time and revenue, combining Cresta Insights, Quality Management and Coach.
Knowledge Agent Application

Continuously listens during customer interactions and surfaces precise answers in real time, grounded in conversation and on-screen context (account status, order history), guiding agents through complex workflows.
Cresta Opera Application

The no-code AI workflow engine that powers every Cresta product ('Opera GenAI Intents, Opera Workflows, Opera Analyzer'), letting contact-center teams configure and continuously optimize AI without writing code.
Synthetic Customers Application

Analyzes conversation data to generate realistic customer personas, ranked by traffic volume and traced to source conversations, for AI-agent testing, human-agent training and voice-of-customer simulation.
Training Simulator Application

Lets contact-center agents practice against AI-simulated customers built from real conversations, for onboarding, continuous skill development and targeted coaching.
Cresta Summary Agent AI agent

Cresta Summary Agent generates summaries during and after customer conversations and extracts custom entities.
Cresta Guidance Agent AI agent

Cresta Guidance Agent delivers hints, checklists, and workflows during customer conversations.
Cresta Composer Agent AI agent

Cresta Composer Agent generates responses within agents’ chat and email workflows.
Cresta Insights Application

Cresta Insights identifies emerging contact reasons and tracks customer journeys over time.
Cresta Quality Management Application

Cresta Quality Management uses AI evaluations to score compliance, behaviors, and outcomes in customer interactions.
Cresta Coach Application

Cresta Coach builds personalized coaching plans from conversation data and tracks changes in agent behavior.

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Cresta Deputy Agent

What it does

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