C

Cresta

Application

Contact-centre AI platform whose real-time coaching and conversational agents guide and automate customer-service and sales calls.

Total funding$276M

Valuation$1.6B

Employees508

Founded2017

HeadquartersPalo Alto, USA

StatusPrivate

Products

Selected offerings — the AI products recorded here, not the vendor's full catalogue.

• AI Analyst Application

  Conversational research tool: poses natural-language questions over customer interaction data and returns evidence-grounded charts, comparisons and written answers.

• AI Receptionist Application

  Automated 24/7 phone-answering system for small businesses that captures leads, books/reschedules appointments, answers questions and routes calls.

• Automation Discovery Application

  Identifies which customer conversations are automation candidates, assigns a readiness score by volume/complexity/resolution rate, and exports discovered flows into Cresta's AI Agent Builder.

• Cresta Conversation Intelligence Application

  Analyzes 100% of customer conversations across human and AI agents to surface behavioral drivers of CSAT, handle time and revenue, combining Cresta Insights, Quality Management and Coach.

• Knowledge Agent Application

  Continuously listens during customer interactions and surfaces precise answers in real time, grounded in conversation and on-screen context (account status, order history), guiding agents through complex workflows.

• Cresta Opera Application

  The no-code AI workflow engine that powers every Cresta product ('Opera GenAI Intents, Opera Workflows, Opera Analyzer'), letting contact-center teams configure and continuously optimize AI without writing code.

• Synthetic Customers Application

  Analyzes conversation data to generate realistic customer personas, ranked by traffic volume and traced to source conversations, for AI-agent testing, human-agent training and voice-of-customer simulation.

• Training Simulator Application

  Lets contact-center agents practice against AI-simulated customers built from real conversations, for onboarding, continuous skill development and targeted coaching.

Inside Cresta

• Cresta Agent Assist Application

  Real-time AI that listens to live contact-center conversations and surfaces behavioral coaching, source-backed answers and after-call summaries directly inside an agent's existing tools.

• Cresta AI Agent AI agent Included with the parent

  Cresta's autonomous contact-centre agent, handling customer conversations end to end rather than coaching a human through them.

• Agent Operations Center Application Included with the parent

  A supervision surface for a contact centre running both people and AI agents, giving real-time oversight and guidance across the two.

Closest alternatives 5

DDecagonPrivate · $4.5BBoth sell AI agents that autonomously handle customer support conversations across chat/voice.6 of 9 capabilitiesShared product typeSame scale bandSourced competitorHandle customer support conversationsCompareSSierraPrivate · $15.8BSame customer-support-agent job, same buyer.6 of 9 capabilitiesShared product typeLarger scaleSourced competitorHandle customer support conversationsCompareNNiCEPublic · $6.5B8 of 9 capabilitiesShared product typeLarger scaleNamed in filingBuild and run AI agentsCompareAAdaPrivate1 of 9 capabilitiesShared product typeSourced competitorHandle customer support conversationsCompareKKore.aiPrivate2 of 9 capabilitiesDifferent layerSourced competitorHandle customer support conversationsCompare

Similar products 93

How this list is ranked ↗

LLivePersonAcquiredCresta AI Agent and LivePerson Voice AI do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.4 of 9 capabilitiesShared product typeCompareFForethoughtPrivate · $115M raisedCresta AI Agent and Forethought Solve do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; similar scale (private).5 of 9 capabilitiesShared product typeCompareCCognigyAcquiredAI Receptionist and Cognigy Voice Gateway do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.7 of 9 capabilitiesShared product typeCompareZZendeskPrivate · $10.2BAgent Operations Center and Zendesk Quality Assurance do comparable work on customer support; both also serve buyers who need to handle customer support conversations and watch an AI agent for suspicious or runaway behaviour; larger scale (private).8 of 9 capabilitiesShared product typeLarger scaleCompareCCrescendoPrivate · $500MCresta AI Agent and Crescendo Concierge do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; smaller scale (private).2 of 9 capabilitiesShared product typeSmaller scaleComparePParloaPrivate · $3BCresta AI Agent and Parloa AMP do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; same layer and the same scale band (growth-stage private).2 of 9 capabilitiesShared product typeSame scale bandCompareFFinAcquired ($3.6B deal)Knowledge Agent and Copilot do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Fin is acquired, with no independent scale.6 of 9 capabilitiesShared product typeCompareGGenesysPrivateCresta Conversation Intelligence and Genesys Cloud Quality Assurance do comparable work on customer support; Genesys's scale not recorded.7 of 9 capabilitiesShared product typeCompareFFive9Public · $2.7BCresta AI Agent and Five9 Genius AI do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; similar scale (public); ships platform rather than the same layer.2 of 9 capabilitiesDifferent layerCompareHHaptikAcquired ($112M deal)Knowledge Agent and Smart Agent Chat do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.4 of 9 capabilitiesShared product typeCompareYYellow.aiPrivateCresta Agent Assist and Agent Assist do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Yellow.ai's scale not recorded.6 of 9 capabilitiesShared product typeCompareTTwilioPublic · $36.5BCresta Agent Assist and Twilio Agent Copilot do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).7 of 9 capabilitiesShared product typeLarger scaleComparePPegasystemsPublic · $6.1BKnowledge Agent and Pega Knowledge Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).5 of 9 capabilitiesShared product typeLarger scaleCompareEEliseAIPrivate · $384M raisedAI Receptionist and VoiceAI do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; same layer and the same scale band (growth-stage private).3 of 9 capabilitiesShared product typeSame scale bandCompareZZoomPublic · $28.7BAgent Operations Center and Zoom Quality Management do comparable work on customer support; both also serve buyers who need to handle customer support conversations and watch an AI agent for suspicious or runaway behaviour; larger scale (public).8 of 9 capabilitiesShared product typeLarger scaleCompareSASoundHound AIPublic · $3.1BCresta AI Agent and OASYS Front Desk do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; similar scale (public).3 of 9 capabilitiesShared product typeCompareSServiceNowPublic · $130.1BCresta AI Agent and AI Agents do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; larger scale (public).7 of 9 capabilitiesShared product typeLarger scaleCompareAAtlassianPublic · $48.2BAI Receptionist and Customer Service Management do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; larger scale (public).7 of 9 capabilitiesShared product typeLarger scaleCompareMmonday.comPublic · $3.9BCresta Agent Assist and monday service do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).3 of 9 capabilitiesShared product typeLarger scaleCompareSSalesforcePublic · $196.1BOverlaps on agent orchestration, customer support, data analysis and 2 more; larger scale (public).5 of 9 capabilitiesShared product typeLarger scaleCompareHAHippocratic AIPrivate · $3.5BCresta AI Agent and Hippocratic AI Healthcare Agents do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; same layer and the same scale band (growth-stage private).3 of 9 capabilitiesShared product typeSame scale bandCompareFFreshworksPublic · $3.4BCresta Agent Assist and Freddy AI Copilot do comparable work on customer support and summarization; both also serve buyers who need to handle customer support conversations; larger scale (public).6 of 9 capabilitiesShared product typeLarger scaleCompareXXiao-iPublicCresta AI Agent and Xiao-i cognitive intelligence platform do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; smaller scale (public).3 of 9 capabilitiesShared product typeCompareKHK HealthPrivate · $380M raisedCresta Agent Assist and PatientGPT do comparable work on customer support; both also serve buyers who need to handle customer support conversations; same layer and the same scale band (growth-stage private).1 of 9 capabilitiesShared product typeSame scale bandCompareKKlaviyoPublic · $5.5BCresta AI Agent and Klaviyo Customer Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).2 of 9 capabilitiesShared product typeLarger scaleCompareWWorkdayPublic · $49.3BCresta Agent Assist and Workday Paradox Conversational ATS do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).6 of 9 capabilitiesShared product typeLarger scaleCompareAAmazonPublic · $2.8TAI Receptionist and Amazon Connect Customer do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; larger scale (public).7 of 9 capabilitiesShared product typeLarger scaleCompareKKrispPrivateCresta Agent Assist and Krisp Agent Assist do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Krisp's scale not recorded.3 of 9 capabilitiesShared product typeCompareAHAssort HealthPrivate · $1.2BCresta AI Agent and Assort Concierge do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; same layer and the same scale band (growth-stage private).3 of 9 capabilitiesShared product typeSame scale bandCompareSSpeakPrivate · $162M raisedTraining Simulator and Speak for Business do comparable work on education and tutoring; same layer and the same scale band (growth-stage private).2 of 9 capabilitiesShared product typeSame scale bandCompareHHubSpotPublic · $13BKnowledge Agent and Knowledge Base Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).6 of 9 capabilitiesShared product typeLarger scaleCompareAAdobePublic · $115.9BKnowledge Agent and Adobe Brand Concierge do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).6 of 9 capabilitiesShared product typeLarger scaleCompareRSRosetta StoneAcquiredTraining Simulator and Rosetta Stone Sapphire do comparable work on education and tutoring; Rosetta Stone is acquired, with no independent scale.1 of 9 capabilitiesShared product typeCompareVSVeeva SystemsPublic · $45.5BCresta Agent Assist and Veeva Ostro do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).5 of 9 capabilitiesShared product typeLarger scaleCompareVSVerint SystemsAcquiredAgent Operations Center and Verint Quality Bot both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Verint Systems is acquired, with no independent scale.7 of 9 capabilitiesShared product typeCompareDDuolingoPublic · $7.3BTraining Simulator and Duolingo Max do comparable work on education and tutoring; larger scale (public).2 of 9 capabilitiesShared product typeLarger scaleCompareEElevenLabsPrivate · $11BCresta AI Agent and ElevenLabs Agents do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; larger scale (private).3 of 9 capabilitiesShared product typeLarger scaleCompareCCiscoPublic · $433.3BCresta AI Agent and Webex AI Agent do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; larger scale (public).7 of 9 capabilitiesShared product typeLarger scaleCompareYYandexPublicCresta Conversation Intelligence and Yandex SpeechSense do comparable work on customer support; Yandex's scale not recorded.5 of 9 capabilitiesShared product typeCompareCCerencePublic · $384.9MCresta AI Agent and Dealer Assist Agent do comparable work on voice agent; smaller scale (public).3 of 9 capabilitiesShared product typeSmaller scaleCompareNNotionPrivate · $11BOverlaps on agent orchestration, knowledge retrieval, summarization and 1 more; larger scale (private).4 of 9 capabilitiesShared product typeLarger scaleCompareUUniphorePrivate · $2.5BAI Receptionist and Self-Service Agent do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; same layer and the same scale band (growth-stage private).7 of 9 capabilitiesShared product typeSame scale bandCompareMMoveworksAcquiredOverlaps on agent orchestration, data analysis, knowledge retrieval and 2 more; Moveworks is acquired, with no independent scale.5 of 9 capabilitiesShared product typeCompareCCopy.aiAcquired ($13.9M deal)Overlaps on agent orchestration, data analysis, knowledge retrieval and 1 more; Copy.ai is acquired, with no independent scale.4 of 9 capabilitiesShared product typeCompareAAlvariaPrivateCresta Conversation Intelligence and Alvaria Intelligence Platform (AIP) do comparable work on customer support; Alvaria's scale not recorded; ships platform rather than the same layer.2 of 9 capabilitiesDifferent layerCompareEEvenUpPrivate · $2BCresta AI Agent and EvenUp Communication Agents do comparable work on voice agent; same layer and the same scale band (growth-stage private).2 of 9 capabilitiesShared product typeSame scale bandCompareRRingCentralPublic · $2.3BCresta Agent Assist and AI Conversation Expert (ACE) do comparable work on summarization; similar scale (public).1 of 9 capabilitiesShared product typeCompareLLinagoraPrivateCresta Agent Assist and LinTO do comparable work on summarization; Linagora's scale not recorded.2 of 9 capabilitiesShared product typeCompareRRunwayPrivate · $5.3BAI Receptionist and Runway Characters do comparable work on voice agent; same layer and the same scale band (growth-stage private).2 of 9 capabilitiesShared product typeSame scale bandCompareAAbridgePrivate · $5.3BCresta Agent Assist and Abridge do comparable work on summarization; same layer and the same scale band (growth-stage private).1 of 9 capabilitiesShared product typeSame scale bandCompareAHAmbience HealthcarePrivate · $1.3BCresta Agent Assist and Ambience do comparable work on summarization; same layer and the same scale band (growth-stage private).1 of 9 capabilitiesShared product typeSame scale bandCompareCCluelyPrivate · $15M raisedCresta Agent Assist and Cluely do comparable work on summarization; similar scale (private).1 of 9 capabilitiesShared product typeCompareCCanvaPrivate · $42BOverlaps on data analysis, summarization and workflow automation; larger scale (private).3 of 9 capabilitiesShared product typeLarger scaleCompareWFWispr FlowPrivate · $2BCresta Agent Assist and Wispr Flow Notetaker do comparable work on summarization; same layer and the same scale band (growth-stage private).1 of 9 capabilitiesShared product typeSame scale bandCompareTBThe Browser CompanyPrivateCresta Agent Assist and Arc Max do comparable work on summarization; The Browser Company's scale not recorded.2 of 9 capabilitiesShared product typeCompareGGranolaPrivate · $1.5BCresta Agent Assist and Granola Chat do comparable work on summarization; same layer and the same scale band (growth-stage private).2 of 9 capabilitiesShared product typeSame scale bandComparePPerplexityPrivate · $20.4BCresta Agent Assist and Perplexity do comparable work on summarization; larger scale (private).3 of 9 capabilitiesShared product typeLarger scaleCompareFFathomAcquiredCresta Agent Assist and Fathom do comparable work on summarization; Fathom is acquired, with no independent scale.1 of 9 capabilitiesShared product typeCompareCConsensusPrivate · $45M raisedCresta Agent Assist and Consensus do comparable work on summarization; similar scale (private).2 of 9 capabilitiesShared product typeCompareAAlphabet (Google)Public · $4.2TCresta AI Agent and Gemini Enterprise for Customer Experience do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; larger scale (public).8 of 9 capabilitiesShared product typeLarger scaleCompareAApplePublic · $4.6TAI Receptionist and Siri AI do comparable work on voice agent; larger scale (public).2 of 9 capabilitiesShared product typeLarger scaleCompareNCNAVER CloudPrivateKnowledge Agent and CLOVA Chatbot do comparable work on customer support; both also serve buyers who need to handle customer support conversations; NAVER Cloud's scale not recorded.5 of 9 capabilitiesShared product typeComparePPeakAcquired ($119M deal)Overlaps on agent orchestration, data analysis and workflow automation; Peak is acquired, with no independent scale.3 of 9 capabilitiesShared product typeCompareMPMeta PlatformsPublic · $1.5TCresta AI Agent and Meta Business Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).3 of 9 capabilitiesShared product typeLarger scaleCompareUUiPathPublic · $7.2BOverlaps on agent orchestration, data analysis and workflow automation; larger scale (public).3 of 9 capabilitiesShared product typeLarger scaleCompareCHCohere HealthPrivate · $200M raisedOverlaps on data analysis, knowledge retrieval and workflow automation; same layer and the same scale band (growth-stage private).3 of 9 capabilitiesShared product typeSame scale bandCompareFRFurhat RoboticsPrivateCresta AI Agent and FurhatAI do comparable work on voice agent; Furhat Robotics's scale not recorded; ships platform and robot rather than the same layer.1 of 9 capabilitiesDifferent layerCompareBByteDancePrivateOverlaps on agent orchestration, data analysis, evaluation and observability and 1 more; larger scale (private).4 of 9 capabilitiesShared product typeCompare0101.AIPrivateOverlaps on agent orchestration, data analysis and workflow automation; 01.AI's scale not recorded.3 of 9 capabilitiesShared product typeCompareTTypefacePrivateOverlaps on agent orchestration and workflow automation; Typeface's scale not recorded.2 of 9 capabilitiesShared product typeCompareOOpenAIPrivate · $852BOverlaps on agent orchestration, data analysis, evaluation and observability and 2 more; larger scale (private).5 of 9 capabilitiesShared product typeLarger scaleCompareSHSiemens HealthineersPublicOverlaps on data analysis and workflow automation; Siemens Healthineers's scale not recorded.2 of 9 capabilitiesShared product typeCompareHCHuawei CloudPrivateKnowledge Agent and Question Answering Bot (QABot) do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Huawei Cloud's scale not recorded.3 of 9 capabilitiesShared product typeCompareSASarvam AIPrivate · $275M raisedAI Receptionist and Sarvam Voice Agents do comparable work on voice agent; same layer and the same scale band (growth-stage private).2 of 9 capabilitiesShared product typeSame scale bandComparePPresightPublic · $5.6BOverlaps on agent orchestration, data analysis, knowledge retrieval and 1 more; larger scale (public).4 of 9 capabilitiesShared product typeLarger scaleCompareIIntuitPublic · $97.9BOverlaps on agent orchestration, data analysis and workflow automation; larger scale (public).3 of 9 capabilitiesShared product typeLarger scaleCompareWWritesonicPrivateOverlaps on data analysis and workflow automation; Writesonic's scale not recorded.2 of 9 capabilitiesShared product typeCompareTTencentPublic · $510.1BKnowledge Agent and Tencent Cloud Agent Development Platform do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).5 of 9 capabilitiesShared product typeLarger scaleCompareSESchneider ElectricPublic · $200.4BOverlaps on data analysis and workflow automation; larger scale (public).2 of 9 capabilitiesShared product typeLarger scaleComparePPalantirPublic · $426.5BOverlaps on agent orchestration, data analysis and workflow automation; larger scale (public); ships infrastructure service and platform rather than the same layer.3 of 9 capabilitiesDifferent layerLarger scaleCompareTATempus AIPublic · $12.4BOverlaps on agent orchestration and data analysis; larger scale (public).2 of 9 capabilitiesShared product typeLarger scaleCompareAAlphaSensePrivate · $7.5BOverlaps on data analysis and knowledge retrieval; same layer and the same scale band (growth-stage private).2 of 9 capabilitiesShared product typeSame scale bandCompareCAContextual AIPrivate · $100M raisedOverlaps on agent orchestration, knowledge retrieval and workflow automation; similar scale (private); ships API service, agent platform and 1 more rather than the same layer.3 of 9 capabilitiesDifferent layerCompareDDeepSeekPrivate · $50BCresta Agent Assist and DeepSeek do comparable work on summarization; larger scale (private).2 of 9 capabilitiesShared product typeLarger scaleCompareRAResemble AIPrivateAI Receptionist and Security Awareness Training do comparable work on voice agent; Resemble AI's scale not recorded.1 of 9 capabilitiesShared product typeCompareMAMistral AIPrivate · $13.8BAI Receptionist and Mistral Speech do comparable work on voice agent; larger scale (private).2 of 9 capabilitiesShared product typeLarger scaleCompareWWaivPrivate · $35M raisedOverlaps on data analysis and workflow automation; similar scale (private); ships data service and platform rather than the same layer.2 of 9 capabilitiesDifferent layerCompareSESamsung ElectronicsPublic · $1.2TAI Receptionist and Bixby do comparable work on voice agent; larger scale (public).1 of 9 capabilitiesShared product typeLarger scaleCompareSSplunkAcquiredAgent Operations Center and Splunk Observability Cloud both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Splunk is acquired, with no independent scale.3 of 9 capabilitiesShared product typeCompareLLightOnPublic · $29.6MCresta Agent Assist and LightOn Enterprise do comparable work on summarization; smaller scale (public).2 of 9 capabilitiesShared product typeSmaller scaleCompareMAMoonshot AIPrivate · $35BCresta Agent Assist and Kimi do comparable work on summarization; larger scale (private).2 of 9 capabilitiesShared product typeLarger scaleCompareMMercorPrivate · $20BAgent Operations Center and Mercor Enterprise Evals both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; larger scale (private); ships data service rather than the same layer.1 of 9 capabilitiesDifferent layerLarger scaleCompareZZ.ai (Zhipu AI)Public · $58.6BCresta Agent Assist and AMiner do comparable work on summarization; larger scale (public).5 of 9 capabilitiesShared product typeLarger scaleCompare

Closest alternatives are pairs a vendor page itself compares. Similar products are matched from what each product does; nothing in that group is asserted as a rivalry.

Sources

Total funding

Third-party database · 1 Nov 2024

Cresta raised a $125M Series D in November 2024, bringing total funding to over $270M across 5 rounds.

Valuation

Third-party database · 1 Nov 2024

Series D valued Cresta at $1.6B, November 2024.

Employees

Third-party database · 1 Jan 2026

Aggregator estimate, ~508 as of early 2026; sources disagree materially (285-738), so this is the more conservative of the reported figures.

Founded

Third-party database · 29 Aug 2026

Founded 2017.

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