Zendesk Custom Agents
AI specialists built per business in Zendesk's Agent Builder: described in natural language, connected to knowledge and systems, they handle complex service work such as refund exceptions, warranty claims, bug monitoring and account-risk alerts and take action across connected systems.
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What it does
- Agent orchestration
- Customer support
Sources
- Pricing
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Official documentation · 18 Oct 2026
The page offers "Contact Sales" and publishes no price.
- Description
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Official documentation · 18 Oct 2026
"Custom Agents are AI-powered specialists designed to handle complex work behind the scenes of service."; example agents "Refund Exception Agent", "Warranty Agent", "Bug Monitoring Agent", "Account Risk Agent".
- What it does
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Official documentation · 18 Oct 2026
"Describe what your custom agent should do in natural language, connect the knowledge and systems it needs, then test, launch, and improve it over time, all within Zendesk."
- Sold within
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Read the Custom Agents page and the Zendesk AI menu: it sits beside AI agents and Industry agents under Specialized AI agents but states no plan, price or whether it is included with Zendesk Suite or bought on top.
- Name
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Official documentation · 18 Oct 2026
"Custom Agents take on that complex work behind every resolution."
- URL
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Official documentation · 18 Oct 2026
The product's own page under Specialized AI agents, titled "Custom AI agents for service workflows".
- Deployment
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Official documentation · 18 Oct 2026
"test, launch, and improve it over time, all within Zendesk."
- Intended for
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Official documentation · 18 Oct 2026
"Every business has workflows, unique policies, and exceptions only it knows."
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