Zendesk Admin Copilot
An AI assistant that helps Zendesk administrators manage operations and configure their environment.
Find alternatives to Zendesk Admin Copilot
What it does
- Workflow automation
Features 7
- Latest InsightsWeekly view of account changes, trends and risks such as rising resolution times and reopens.
- Ranked recommendationsRecommendations ranked with account-specific data, such as refining routing or cleaning up duplicate business rules.
- Conversational assistanceAdmins ask setup-specific questions and explore recommended changes inside Admin Center.
- Workflow and policy managementCreate, update and manage triggers, automations, SLAs and policies with review and approval before changes go live.
- Guided resource configurationGuided assistance for managing users, groups, organizations, brands, forms, fields and custom statuses.
- Root-cause investigationGuides investigation of SLA breaches, routing errors and rising reopens with likely causes and previewed fixes.
- Review and approval controlsShows what will change and why before updates apply, with audit logs to validate activity.
Sources
- Pricing
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"$99 agent/month paid yearly"
- Description
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Official documentation · 14 Oct 2026
"proactive AI assistant designed to help Zendesk admins streamline operations and optimize their environment."
- What it does
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Official documentation · 14 Oct 2026
"create, update, and manage triggers, automations"
- Constraints
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Derived from the security facts on this page, from the same source.
- Security
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Platform-wide Zendesk Trust Center; assumed to cover all listed products (page names AI Agents, QA, WFM-adjacent platform generally). Training is from the same Trust Center: 'Zendesk uses Service Data to train its generic, cross-account machine learning models'; its generative AI runs on third-party LLMs not trained on customer data. ZDR unknown: only third-party OpenAI zero-retention endpoints are stated. Residency not recorded: page says customers can select a region with the Data Center Location add-on but names none. BAA requires Advanced Compliance add-on; FedRAMP is Low Impact only so not recorded; PCI-DSS is stated for AWS hosting, not attested for Zendesk.
- Sold within
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Official documentation · 14 Oct 2026
"Built into the Zendesk Resolution Platform"
- Name
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Official documentation · 14 Oct 2026
"What is Zendesk Admin Copilot?"
- URL
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Official documentation · 14 Oct 2026
"What is Zendesk Admin Copilot?"
- Deployment
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Official documentation · 14 Oct 2026
"URL address you use to access your Zendesk account."
- Interfaces
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Official documentation · 18 Oct 2026
Page: 'Get answers and guidance without leaving Admin Center'.
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