Zendesk Contact Center
Contact-centre add-on on the Zendesk Resolution Platform that puts voice, digital and self-service in one agent workspace; its Voice AI agents understand caller intent, apply the company's policies and resolve calls end to end, while Voice Copilot takes notes, summarises and reads sentiment in real time for human agents.
Find alternatives to Zendesk Contact Center
Featured add-on on the pricing page: 'Contact Center — Power complex contact centers with ease of use and flexibility. $83 agent/month paid yearly'. It extends a Service plan (Suite Team $55 agent/month paid yearly), so the all-in floor is higher than $83.
What it does
- Voice agent
- Customer support
- Summarization
Sources
- Pricing
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Fetched 2026-09-05. 'Contact Center — Power complex contact centers with ease of use and flexibility. $83 agent/month paid yearly'. Feature row: 'Contact Center — Deliver AI-powered resolutions for every call, every channel, every time'.
- Description
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Official documentation · 5 Sep 2026
Fetched 2026-09-05. Title 'AI-Powered Contact Center Software | Zendesk'; H1 'One unified platform for contact centers'; 'The only unified, AI-powered contact center that bridges the gap between voice, digital, WEM, and more.' 'It unifies voice, digital, and self-service into a single workspace where AI agents and human agents work together.' 'Zendesk Voice AI agents understand intent, can apply your policies, and resolve up to 80% of calls end-to-end.' 'Voice Copilot handles note-taking, summarization, and sentiment analysis in real-time.' 'Zendesk Contact Center is an AI-powered solution built on the Zendesk Resolution Platform.'
- Sold within
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Listed under 'Featured add-ons' beside Copilot and the Workforce Engagement Bundle: 'Zendesk offers add-ons that extend your Service Plan with additional functionality.' The Service plans on that page are the Suite plans (Suite Team, Suite Professional, Suite Enterprise + Copilot). The product page itself names no plan; it says only that it is 'built on the Zendesk Resolution Platform'.
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