Z

Zendesk

Application

Customer-service software maker whose AI agents resolve support tickets and route conversations; taken private in a $10.2B buyout in 2022 and no longer discloses financials.

Total funding—

Valuation$10.2B

Employees7,125

Founded2007

HeadquartersSan Francisco, USA

StatusPrivate

Products

Selected offerings — the AI products recorded here, not the vendor's full catalogue.

Inside Zendesk Employee Service Suite

• Employee Service AI Agents AI agent Included with the parent

  AI agents purpose-built for internal IT and HR support that retrieve permission-scoped answers from enterprise sources such as SharePoint, Google Drive and Confluence and execute workflows from inside Slack or Microsoft Teams.

Inside Zendesk Resolution Platform

• Zendesk Knowledge Application

  AI-assisted knowledge-base building and maintenance: unifies service and third-party content, generates ready-to-use articles, and grounds AI/human agents with a single knowledge foundation.

Inside Zendesk Suite

• AI Agents AI agent Included with the parent

  Autonomous agents that resolve multi-step customer-service requests across messaging, email, voice and social channels, learning from each resolution and escalating to a human agent when needed.

• Zendesk Copilot Application Paid add-on to the parent

  An AI assistant add-on for Zendesk that gives human support agents in-workspace guidance, auto-assist suggestions and intelligent triage, and gives admins proactive workflow recommendations.

• Zendesk Quality Assurance Application Paid add-on to the parent

  An AI-powered support QA add-on that auto-scores human and AI agent conversations via AutoQA, flags high-risk interactions with Spotlight, and drives targeted coaching.

• Zendesk Workforce Management Application Paid add-on to the parent

  Forecasting and scheduling add-on for Zendesk support teams: it analyses a team's historical ticket data to predict how many agents a day, month or season will need, builds schedules down to the minute, and tracks what agents are working on in real time.

• Zendesk Contact Center Application Paid add-on to the parent

  Contact-centre add-on on the Zendesk Resolution Platform that puts voice, digital and self-service in one agent workspace; its Voice AI agents understand caller intent, apply the company's policies and resolve calls end to end, while Voice Copilot takes notes, summarises and reads sentiment in real time for human agents.

Closest alternatives 4

NNiCEPublic · $6.5B8 of 11 capabilitiesShared product typeNamed in filingHandle customer support conversationsCompareFFreshworksPublic · $3.4B8 of 11 capabilitiesShared product typeSmaller scaleNamed in filingHandle customer support conversationsCompareFFinAcquired ($3.6B deal)Zendesk's own comparison page names Intercom's Fin agent as the rival to Zendesk AI Agents. Both handle support conversations.6 of 11 capabilitiesShared product typeSourced competitorHandle customer support conversationsCompareSSalesforcePublic · $196.1BZendesk's own comparison page names Salesforce's Agentforce as the direct AI-agent alternative to Zendesk AI Agents; both handle support conversations autonomously.6 of 11 capabilitiesShared product typeLarger scaleSourced competitorHandle customer support conversationsCompare

Similar products 124

How this list is ranked ↗

GGenesysPrivateZendesk Workforce Management and Genesys Cloud Quality Assurance do comparable work on customer support; smaller scale (private).8 of 11 capabilitiesShared product typeCompareDDecagonPrivate · $4.5BZendesk Workforce Management and Insights & Reporting do comparable work on customer support; smaller scale (private).7 of 11 capabilitiesShared product typeSmaller scaleCompareCCrestaPrivate · $1.6BZendesk Quality Assurance and Agent Operations Center do comparable work on customer support; both also serve buyers who need to handle customer support conversations and watch an AI agent for suspicious or runaway behaviour; smaller scale (private).8 of 11 capabilitiesShared product typeSmaller scaleCompareZZoomPublic · $28.7BZendesk Quality Assurance and Zoom Quality Management do comparable work on customer support; both also serve buyers who need to handle customer support conversations and watch an AI agent for suspicious or runaway behaviour; larger scale (public).10 of 11 capabilitiesShared product typeLarger scaleCompareCCognigyAcquiredZendesk Quality Assurance and Cognigy Insights both serve buyers who need to handle customer support conversations and watch an AI agent for suspicious or runaway behaviour; Cognigy is acquired, with no independent scale.7 of 11 capabilitiesShared product typeCompareLLivePersonAcquiredZendesk Workforce Management and LivePerson AI Chatbot Agents do comparable work on customer support; both also serve buyers who need to handle customer support conversations; LivePerson is acquired, with no independent scale.4 of 11 capabilitiesShared product typeCompareFForethoughtPrivate · $115M raisedZendesk Workforce Management and Forethought Agentic AI Copilot do comparable work on customer support; both also serve buyers who need to handle customer support conversations; similar scale (private).5 of 11 capabilitiesShared product typeCompareHHaptikAcquired ($112M deal)AI Agents and Contakt do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Haptik is acquired, with no independent scale.4 of 11 capabilitiesShared product typeCompareTTwilioPublic · $36.5BZendesk Workforce Management and Twilio Agent Copilot do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).7 of 11 capabilitiesShared product typeLarger scaleCompareYYellow.aiPrivateZendesk Quality Assurance and Analyze both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Yellow.ai's scale not recorded.6 of 11 capabilitiesShared product typeCompareKKore.aiPrivateAI Agents and Artemis do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Kore.ai's scale not recorded; ships agent platform rather than the same layer.2 of 11 capabilitiesDifferent layerCompareSServiceNowPublic · $130.1BZendesk Knowledge and ServiceNow Document Intelligence do comparable work on document extraction; larger scale (public).9 of 11 capabilitiesShared product typeLarger scaleCompareKKrispPrivateZendesk Workforce Management and Krisp Agent Assist do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Krisp's scale not recorded.3 of 11 capabilitiesShared product typeCompareAAdaPrivateAI Agents and Ada AI Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Ada's scale not recorded.1 of 11 capabilitiesShared product typeCompareSSierraPrivate · $15.8BAI Agents and Sierra do comparable work on customer support; both also serve buyers who need to handle customer support conversations; same layer and the same scale band (late-stage private).7 of 11 capabilitiesShared product typeSame scale bandCompareAAtlassianPublic · $48.2BZendesk Contact Center and Customer Service Management do comparable work on customer support and voice agent; both also serve buyers who need to create synthetic voice and audio and handle customer support conversations; larger scale (public).7 of 11 capabilitiesShared product typeLarger scaleCompareHAHippocratic AIPrivate · $3.5BEmployee Service AI Agents and Hippocratic AI Healthcare Agents do comparable work on customer support; both also serve buyers who need to handle customer support conversations; smaller scale (private).3 of 11 capabilitiesShared product typeSmaller scaleCompareWWorkdayPublic · $49.3BZendesk Knowledge and Workday Contract Intelligence do comparable work on document extraction; larger scale (public).7 of 11 capabilitiesShared product typeLarger scaleCompareCCrescendoPrivate · $500MAI Agents and Crescendo Concierge do comparable work on customer support; both also serve buyers who need to handle customer support conversations; smaller scale (private).2 of 11 capabilitiesShared product typeSmaller scaleComparePParloaPrivate · $3BAI Agents and Parloa AMP do comparable work on customer support; both also serve buyers who need to handle customer support conversations; smaller scale (private).2 of 11 capabilitiesShared product typeSmaller scaleCompareHHubSpotPublic · $13BEmployee Service AI Agents and Customer Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; similar scale (public).9 of 11 capabilitiesShared product typeCompareSASoundHound AIPublic · $3.1BZendesk Contact Center and OASYS Front Desk do comparable work on customer support and voice agent; both also serve buyers who need to create synthetic voice and audio and handle customer support conversations; smaller scale (public).3 of 11 capabilitiesShared product typeSmaller scaleCompareEEliseAIPrivate · $384M raisedZendesk Knowledge and Lease Audits do comparable work on document extraction; similar scale (private).4 of 11 capabilitiesShared product typeCompareAHAssort HealthPrivate · $1.2BEmployee Service AI Agents and Assort Concierge do comparable work on customer support; both also serve buyers who need to handle customer support conversations; smaller scale (private).3 of 11 capabilitiesShared product typeSmaller scaleCompareVSVeeva SystemsPublic · $45.5BZendesk Copilot and Veeva Ostro do comparable work on customer support and email assistance; both also serve buyers who need to handle customer support conversations; larger scale (public).7 of 11 capabilitiesShared product typeLarger scaleCompareVSVerint SystemsAcquiredZendesk Quality Assurance and Verint Quality Bot both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Verint Systems is acquired, with no independent scale.7 of 11 capabilitiesShared product typeCompareEElevenLabsPrivate · $11BZendesk Contact Center and ElevenLabs Agents do comparable work on customer support and voice agent; both also serve buyers who need to create synthetic voice and audio and handle customer support conversations; same layer and the same scale band (late-stage private).3 of 11 capabilitiesShared product typeSame scale bandCompareKHK HealthPrivate · $380M raisedZendesk Workforce Management and PatientGPT do comparable work on customer support; both also serve buyers who need to handle customer support conversations; similar scale (private).1 of 11 capabilitiesShared product typeCompareIIBMPublic · $216.6BZendesk Knowledge and IBM Watson Discovery do comparable work on document extraction; larger scale (public).9 of 11 capabilitiesShared product typeLarger scaleComparePPegasystemsPublic · $6.1BZendesk Workforce Management and Pega Customer Service do comparable work on customer support; both also serve buyers who need to handle customer support conversations; similar scale (public).5 of 11 capabilitiesShared product typeCompareXXiao-iPublicZendesk Contact Center and Xiao-i cognitive intelligence platform do comparable work on customer support and voice agent; both also serve buyers who need to create synthetic voice and audio and handle customer support conversations; smaller scale (public).4 of 11 capabilitiesShared product typeCompareFFive9Public · $2.7BZendesk Contact Center and Five9 Genius AI do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; smaller scale (public); ships platform rather than the same layer.2 of 11 capabilitiesDifferent layerSmaller scaleCompareAAdobePublic · $115.9BZendesk Knowledge and Adobe Acrobat Studio do comparable work on document extraction; larger scale (public).8 of 11 capabilitiesShared product typeLarger scaleCompareSSuperhumanPrivateZendesk Copilot and Grammarly do comparable work on email assistance and summarization; both also serve buyers who need to draft and edit written content; Superhuman's scale not recorded.5 of 11 capabilitiesShared product typeCompareKKlaviyoPublic · $5.5BAI Agents and Klaviyo Customer Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; similar scale (public).2 of 11 capabilitiesShared product typeCompareYYandexPublicZendesk Workforce Management and Yandex SpeechSense do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Yandex's scale not recorded.7 of 11 capabilitiesShared product typeCompareMmonday.comPublic · $3.9BZendesk Workforce Management and monday service do comparable work on customer support; both also serve buyers who need to handle customer support conversations; smaller scale (public).3 of 11 capabilitiesShared product typeSmaller scaleCompareAAmazonPublic · $2.8TZendesk Contact Center and Amazon Lex do comparable work on customer support and voice agent; both also serve buyers who need to create synthetic voice and audio and handle customer support conversations; larger scale (public).8 of 11 capabilitiesShared product typeLarger scaleCompareMMicrosoftPublic · $3.7TAI Agents and Microsoft Copilot Studio do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).10 of 11 capabilitiesShared product typeLarger scaleCompareOOraclePublic · $454.4BZendesk Contact Center and Oracle Digital Assistant do comparable work on customer support and voice agent; both also serve buyers who need to create synthetic voice and audio and handle customer support conversations; larger scale (public).7 of 11 capabilitiesShared product typeLarger scaleCompareDDocusignPublic · $12.7BZendesk Knowledge and Docusign Agreement Manager do comparable work on document extraction; similar scale (public).7 of 11 capabilitiesShared product typeCompareCCiscoPublic · $433.3BZendesk Workforce Management and Webex AI Workforce Engagement Management do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).7 of 11 capabilitiesShared product typeLarger scaleCompareTBThe Browser CompanyPrivateZendesk Copilot and Arc Max do comparable work on summarization; both also serve buyers who need to draft and edit written content; The Browser Company's scale not recorded.3 of 11 capabilitiesShared product typeCompareMLMintplex LabsPrivateZendesk Knowledge and AnythingLLM Cloud do comparable work on document extraction; Mintplex Labs's scale not recorded.2 of 11 capabilitiesShared product typeCompareIIntuitPublic · $97.9BZendesk Knowledge and Project Management Agent do comparable work on document extraction; larger scale (public).5 of 11 capabilitiesShared product typeLarger scaleCompareSSpeakPrivate · $162M raisedZendesk Contact Center and Speak for Business do comparable work on voice agent; similar scale (private).1 of 11 capabilitiesShared product typeCompareIInception42PrivateZendesk Copilot and InceptionClaw both serve buyers who need to draft and edit written content; Inception42's scale not recorded.5 of 11 capabilitiesShared product typeCompareHHarveyPrivate · $11BZendesk Knowledge and Harvey Vault do comparable work on document extraction; same layer and the same scale band (late-stage private).4 of 11 capabilitiesShared product typeSame scale bandCompareCCanvaPrivate · $42BZendesk Copilot and Magic Write do comparable work on summarization; both also serve buyers who need to draft and edit written content; same layer and the same scale band (late-stage private).4 of 11 capabilitiesShared product typeSame scale bandCompareLLegoraPrivate · $5.6BZendesk Knowledge and Legora Portal do comparable work on document extraction; similar scale (private).3 of 11 capabilitiesShared product typeCompareCCerencePublic · $384.9MZendesk Contact Center and Car Knowledge do comparable work on voice agent; smaller scale (public).3 of 11 capabilitiesShared product typeSmaller scaleCompareKKakaoPublic · $16BZendesk Copilot and Kanana in KakaoTalk do comparable work on summarization; both also serve buyers who need to draft and edit written content; similar scale (public).4 of 11 capabilitiesShared product typeCompareCCluelyPrivate · $15M raisedZendesk Copilot and Cluely do comparable work on summarization; both also serve buyers who need to draft and edit written content; similar scale (private).2 of 11 capabilitiesShared product typeCompareLLinagoraPrivateZendesk Copilot and Twake Workplace do comparable work on email assistance; Linagora's scale not recorded.3 of 11 capabilitiesShared product typeCompareRRespeecherPrivate · $4M raisedZendesk Contact Center and AI Voice Lab both serve buyers who need to create synthetic voice and audio; similar scale (private).1 of 11 capabilitiesShared product typeCompareDDXPrivateZendesk Quality Assurance and AI Code Insights both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; 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similar scale (private).4 of 11 capabilitiesShared product typeCompareEEvenUpPrivate · $2BZendesk Knowledge and EvenUp AI Drafts do comparable work on document extraction; smaller scale (private).3 of 11 capabilitiesShared product typeSmaller scaleCompareWWriterPrivate · $1.9BZendesk Knowledge and WRITER Knowledge Graph do comparable work on document extraction; smaller scale (private).5 of 11 capabilitiesShared product typeSmaller scaleCompareCConsensusPrivate · $45M raisedZendesk Copilot and Consensus do comparable work on summarization; similar scale (private).2 of 11 capabilitiesShared product typeCompareLLuminancePrivate · $400MZendesk Knowledge and Luminance AI Contract Review do comparable work on document extraction; smaller scale (private).1 of 11 capabilitiesShared product typeSmaller scaleCompareHHyperWritePrivateZendesk Copilot and HyperWrite both serve buyers who need to draft and edit written content; HyperWrite's scale not recorded.3 of 11 capabilitiesShared product typeCompareUUniphorePrivate · $2.5BZendesk Contact Center and Self-Service Agent do comparable work on customer support and voice agent; both also serve buyers who need to create synthetic voice and audio and handle customer support conversations; smaller scale (private).7 of 11 capabilitiesShared product typeSmaller scaleCompareNCNAVER CloudPrivateZendesk Copilot and CLOVA Chatbot do comparable work on customer support; both also serve buyers who need to draft and edit written content and handle customer support conversations; NAVER Cloud's scale not recorded.7 of 11 capabilitiesShared product typeCompareDDropboxPublic · $7.8BZendesk Knowledge and Dropbox Dash do comparable work on document extraction; similar scale (public).4 of 11 capabilitiesShared product typeCompareAAirtableAcquired ($2.3B deal)Zendesk Knowledge and Omni do comparable work on document extraction; Airtable is acquired, with no independent scale.3 of 11 capabilitiesShared product typeCompareCAContextual AIPrivate · $100M raisedZendesk Knowledge and Contextual AI Platform do comparable work on document extraction; similar scale (private); ships API service, agent platform and 1 more rather than the same layer.4 of 11 capabilitiesDifferent layerCompareAApplePublic · $4.6TZendesk Copilot and Apple Intelligence do comparable work on summarization; both also serve buyers who need to draft and edit written content; larger scale (public).3 of 11 capabilitiesShared product typeLarger scaleCompareAAlphabet (Google)Public · $4.2TAI Agents and Customer Experience Agent Studio do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).10 of 11 capabilitiesShared product typeLarger scaleCompareCClickUpPrivate · $4BZendesk Copilot and Brain² do comparable work on summarization; both also serve buyers who need to draft and edit written content; smaller scale (private); ships agent platform rather than the same layer.6 of 11 capabilitiesDifferent layerSmaller scaleCompare44ParadigmPublic · $2BZendesk Copilot and 4Paradigm SageGPT both serve buyers who need to draft and edit written content; smaller scale (public).4 of 11 capabilitiesShared product typeSmaller scaleCompareUUiPathPublic · $7.2BZendesk Knowledge and UiPath Communications Mining do comparable work on document extraction; similar scale (public).4 of 11 capabilitiesShared product typeCompareKHKakao HealthcarePrivateZendesk Copilot and PASTA both serve buyers who need to draft and edit written content; Kakao Healthcare's scale not recorded.3 of 11 capabilitiesShared product typeCompareDDoppelPrivate · $615MZendesk Copilot and Doppel Email Security do comparable work on email assistance; smaller scale (private).3 of 11 capabilitiesShared product typeSmaller scaleCompareZZapierPrivate · $5BZendesk Copilot and Zapier Chatbots do comparable work on customer support; both also serve buyers who need to draft and edit written content and handle customer support conversations; smaller scale (private).7 of 11 capabilitiesShared product typeSmaller scaleCompareRRunwayPrivate · $5.3BZendesk Contact Center and Runway Characters do comparable work on voice agent; similar scale (private).2 of 11 capabilitiesShared product typeCompareHHebbiaPrivate · $700MZendesk Knowledge and Hebbia Matrix do comparable work on document extraction; smaller scale (private).2 of 11 capabilitiesShared product typeSmaller scaleCompareRRogoPrivate · $300M raisedZendesk Knowledge and Rogo do comparable work on document extraction; similar scale (private).2 of 11 capabilitiesShared product typeCompareOOpenTextPublicZendesk Knowledge and OpenText Aviator do comparable work on document extraction; OpenText's scale not recorded.2 of 11 capabilitiesShared product typeCompareRRilletPrivate · $1BZendesk Knowledge and Rillet ERP do comparable work on document extraction; smaller scale (private).3 of 11 capabilitiesShared product typeSmaller scaleCompareIIroncladPrivateZendesk Knowledge and Ironclad Jurist do comparable work on document extraction; Ironclad's scale not recorded.1 of 11 capabilitiesShared product typeCompareTTencentPublic · $510.1BEmployee Service AI Agents and Tencent Cloud Agent Development Platform do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).7 of 11 capabilitiesShared product typeLarger scaleCompareWFWispr FlowPrivate · $2BZendesk Copilot and Wispr Flow Dictation both serve buyers who need to draft and edit written content; smaller scale (private).2 of 11 capabilitiesShared product typeSmaller scaleCompareEElicitPrivate · $100MZendesk Knowledge and Elicit do comparable work on document extraction; smaller scale (private).3 of 11 capabilitiesShared product typeSmaller scaleCompareFRFurhat RoboticsPrivateZendesk Contact Center and Furhat robot do comparable work on voice agent; both also serve buyers who need to create synthetic voice and audio; Furhat Robotics's scale not recorded; ships platform and robot rather than the same layer.2 of 11 capabilitiesDifferent layerCompareAAnthropicPrivate · $965BZendesk Copilot and Claude for Slack both serve buyers who need to draft and edit written content; larger scale (private).8 of 11 capabilitiesShared product typeLarger scaleCompareDDuolingoPublic · $7.3BZendesk Copilot and Duolingo Max both serve buyers who need to draft and edit written content; similar scale (public).2 of 11 capabilitiesShared product typeCompareRRingCentralPublic · $2.3BZendesk Contact Center and AI Conversation Expert (ACE) do comparable work on summarization; smaller scale (public).1 of 11 capabilitiesShared product typeSmaller scaleCompareAAbridgePrivate · $5.3BZendesk Copilot and Abridge do comparable work on summarization; similar scale (private).2 of 11 capabilitiesShared product typeCompareFFathomAcquiredZendesk Copilot and Fathom do comparable work on summarization; Fathom is acquired, with no independent scale.1 of 11 capabilitiesShared product typeCompareAHAmbience HealthcarePrivate · $1.3BZendesk Copilot and Ambience do comparable work on summarization; smaller scale (private).1 of 11 capabilitiesShared product typeSmaller scaleCompareMPMeta PlatformsPublic · $1.5TAI Agents and Meta Business Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).5 of 11 capabilitiesShared product typeLarger scaleCompareOOpenAIPrivate · $852BZendesk Copilot and ChatGPT for Word do comparable work on summarization; both also serve buyers who need to draft and edit written content; larger scale (private).7 of 11 capabilitiesShared product typeLarger scaleCompareHCHuawei CloudPrivateEmployee Service AI Agents and Question Answering Bot (QABot) do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Huawei Cloud's scale not recorded.4 of 11 capabilitiesShared product typeCompareCCartesiaPrivateZendesk Contact Center and Sonic / Ink both serve buyers who need to create synthetic voice and audio; Cartesia's scale not recorded; ships API service rather than the same layer.Different layerCompareMAMoonshot AIPrivate · $35BZendesk Copilot and Kimi do comparable work on summarization; both also serve buyers who need to draft and edit written content; same layer and the same scale band (late-stage private).4 of 11 capabilitiesShared product typeSame scale bandCompareLLightOnPublic · $29.6MZendesk Knowledge and LightOn API do comparable work on document extraction; smaller scale (public).4 of 11 capabilitiesShared product typeSmaller scaleCompareZZ.ai (Zhipu AI)Public · $58.6BZendesk Copilot and AutoGLM both serve buyers who need to draft and edit written content; larger scale (public).6 of 11 capabilitiesShared product typeLarger scaleCompareMAMistral AIPrivate · $13.8BZendesk Copilot and Mistral Vibe do comparable work on summarization; both also serve buyers who need to draft and edit written content; same layer and the same scale band (late-stage private).4 of 11 capabilitiesShared product typeSame scale bandCompareRAResemble AIPrivateZendesk Contact Center and Security Awareness Training do comparable work on voice agent; both also serve buyers who need to create synthetic voice and audio; Resemble AI's scale not recorded.1 of 11 capabilitiesShared product typeCompareBByteDancePrivateZendesk Copilot and TraeWork both serve buyers who need to draft and edit written content; larger scale (private).5 of 11 capabilitiesShared product typeCompareDDeepSeekPrivate · $50BZendesk Copilot and DeepSeek do comparable work on summarization; both also serve buyers who need to draft and edit written content; same layer and the same scale band (late-stage private).3 of 11 capabilitiesShared product typeSame scale bandCompareJJasperPrivateZendesk Copilot and Jasper both serve buyers who need to draft and edit written content; Jasper's scale not recorded.2 of 11 capabilitiesShared product typeCompareHAHume AIPrivateZendesk Contact Center and Creator Studio both serve buyers who need to create synthetic voice and audio; Hume AI's scale not recorded.3 of 11 capabilitiesShared product typeCompareDDeepLPrivate · $2BZendesk Copilot and DeepL Write both serve buyers who need to draft and edit written content; smaller scale (private).2 of 11 capabilitiesShared product typeSmaller scaleCompareCCoherePrivate · $7BZendesk Copilot and North do comparable work on email assistance; similar scale (private).6 of 11 capabilitiesShared product typeCompareAAAutomation AnywherePrivateZendesk Knowledge and Context Intelligence Graph do comparable work on document extraction; Automation Anywhere's scale not recorded.6 of 11 capabilitiesShared product typeCompareWLWellSaid LabsPrivateZendesk Contact Center and WellSaid Labs voice platform both serve buyers who need to create synthetic voice and audio; WellSaid Labs's scale not recorded.Shared product typeCompareSASarvam AIPrivate · $275M raisedZendesk Knowledge and Sarvam Doc Agents do comparable work on document extraction; similar scale (private).4 of 11 capabilitiesShared product typeCompareSESamsung ElectronicsPublic · $1.2TZendesk Contact Center and Bixby do comparable work on voice agent; both also serve buyers who need to create synthetic voice and audio; larger scale (public).2 of 11 capabilitiesShared product typeLarger scaleCompareLLlamaIndexPrivateZendesk Knowledge and LlamaParse do comparable work on document extraction; LlamaIndex's scale not recorded; ships API service, data service and 1 more rather than the same layer.3 of 11 capabilitiesDifferent layerCompareSSynthesiaPrivate · $4BZendesk Contact Center and Synthesia both serve buyers who need to create synthetic voice and audio; smaller scale (private).Shared product typeSmaller scaleCompareAAlibabaPublic · $273.4BZendesk Copilot and Qwen do comparable work on summarization; both also serve buyers who need to draft and edit written content; larger scale (public).4 of 11 capabilitiesShared product typeLarger scaleCompareBBaiduPublic · $31.6BZendesk Copilot and Baidu Wenxin Assistant do comparable work on summarization; both also serve buyers who need to draft and edit written content; larger scale (public).5 of 11 capabilitiesShared product typeLarger scaleCompareGGammaPrivate · $2.1BZendesk Copilot and Gamma both serve buyers who need to draft and edit written content; smaller scale (private).1 of 11 capabilitiesShared product typeSmaller scaleCompareDDeepgramPrivate · $1.3BZendesk Contact Center and Deepgram Flux TTS both serve buyers who need to create synthetic voice and audio; smaller scale (private); ships API service rather than the same layer.3 of 11 capabilitiesDifferent layerSmaller scaleCompareSSunoPrivate · $5.4BZendesk Contact Center and Suno Studio both serve buyers who need to create synthetic voice and audio; similar scale (private).Shared product typeCompareHHeyGenPrivate · $500MZendesk Contact Center and HeyGen both serve buyers who need to create synthetic voice and audio; smaller scale (private).Shared product typeSmaller scaleCompareMMercorPrivate · $20BZendesk Quality Assurance and Mercor Enterprise Evals both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; ships data service rather than the same layer.1 of 11 capabilitiesDifferent layerSame scale bandCompareALAI21 LabsPrivate · $1.4BZendesk Knowledge and AI21 Maestro do comparable work on document extraction; smaller scale (private); ships API service, agent platform and 2 more rather than the same layer.4 of 11 capabilitiesDifferent layerSmaller scaleCompare

Closest alternatives are pairs a vendor page itself compares. Similar products are matched from what each product does; nothing in that group is asserted as a rivalry.

Sources

Valuation

News reporting · 22 Nov 2022

Zendesk was taken private by a Hellman & Friedman/Permira-led consortium (with ADIA and GIC) in an all-cash deal valuing it at $10.2B, completed 2022-11-22. This is the last public valuation event; as a private company since, Zendesk discloses no current revenue, so revenue_estimate is left null rather than reusing its 2021 pre-buyout figure.

Employees

Third-party database · 1 Mar 2026

Aggregator estimate, ~7,125 as of March 2026.

Founded

Wikipedia · 29 Aug 2026

Founded 2007 in Copenhagen, Denmark; now headquartered in San Francisco.

Open Zendesk in the directory

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