Zendesk Quality Assurance
An AI-powered support QA add-on that auto-scores human and AI agent conversations via AutoQA, flags high-risk interactions with Spotlight, and drives targeted coaching.
Find alternatives to Zendesk Quality Assurance
Product page: 'Customers on any Support or Suite plan can purchase the Zendesk QA add-on.' A standalone per-agent list price is not published; the pricing page surfaces QA inside the Workforce Engagement Bundle at $50 per agent/month paid yearly, which also covers coaching and workforce management. Originates from the Klaus acquisition; no 'Klaus' string survives on the page.
What it does
- Evaluation and observability
- Customer support
- Data analysis
Sources
- Pricing
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QA has its own pricing-page anchor; only the bundled Workforce Engagement Bundle price is publicly itemized.
- Sold within
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Official documentation · 3 Sep 2026
Page states purchase requires an existing Support or Suite plan.
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