Zendesk Copilot
An AI assistant add-on for Zendesk that gives human support agents in-workspace guidance, auto-assist suggestions and intelligent triage, and gives admins proactive workflow recommendations.
Find alternatives to Zendesk Copilot
Listed on the Zendesk pricing page as a featured add-on at $50 per agent/month paid yearly. The product page itself defers and carries no figure of its own: 'Copilot is an add-on. For pricing details, please contact your account executive or visit our pricing page.' Some writing tools are included at no extra cost on Suite Professional and above.
What it does
- Customer support
- Summarization
- Text generation
- Email assistance
- Workflow automation
Sources
- Pricing
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Copilot listed at $50/agent/month paid yearly among featured add-ons; the $50 figure comes from the pricing page, not the product page.
- Sold within
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Official documentation · 3 Sep 2026
Product page states 'Copilot is an add-on'; the pricing page lists it as an add-on to Zendesk Suite plans, not a standalone purchase.
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