S

Agentforce Service

Application

by Salesforce

Customer-service AI agents that resolve questions autonomously, deflect cases to digital channels and give human reps context, sold as the product formerly called Service Cloud.

Find alternatives to Agentforce Service

Starter Suite $25 USD/user/month; Pro Suite $100; Core $195; Advanced $395; Max $550, billed annually. Fetched 2026-09-07 from the product's own pricing page.

What it does

• Agent orchestration
• Customer support
• Workflow automation

How it compares

• LivePerson AI Chatbot Agents

  ...such as eGain, Genesys, Nuance, Oracle, Salesforce.com, and Twilio

  Regulatory filing · 31 Dec 2024
• AI Agents for Process Automation

  In the Conversational and Agentic AI market, we compete against vendors such as Kore.ai, Sierra.ai, Cresta and Salesforce.

  Regulatory filing · 18 Sep 2026
• Pega Customer Service

  Competitors vary in size, scope, and breadth of the products and services they offer and include some of the world's largest companies, including International Business Machines Corporation ("IBM"), Microsoft Corporation, Oracle Corporation, Salesforce, SAP SE, and ServiceNow.

  Regulatory filing · 10 Feb 2026
• Verint Da Vinci AI and Bots

  Key competitors include Alvaria, Inc., Calabrio, Inc., Genesys Cloud Services, Inc., NICE Ltd., Pegasystems Inc., Qualtrics International Inc., divisions of larger companies, including Microsoft Corporation, Alphabet Inc. (Google), Amazon.com, Inc., and Salesforce, Inc.

  Regulatory filing · 19 Sep 2026
• AI Agents

  Salesforce's Agentforce requires extensive configuration, dedicated admin resources, and often custom development to achieve the same autonomy.

  Official documentation · 19 Sep 2026

Sources

Pricing

Pricing page · 7 Sep 2026

Starter Suite $25 USD/user/month; Pro Suite $100; Core $195; Advanced $395; Max $550, billed annually. Fetched 2026-09-07 from the product's own pricing page.

Description

Official documentation · 7 Sep 2026

Fetched 2026-09-07: HTTP 200, <title> “Best Customer Service Software Powered by AI | Salesforce”. Agentforce Service (formerly Service Cloud). “Resolve customer questions instantly, around the clock, with autonomous AI”; “move up to 50% of cases to lower-cost digital channels”; “Give your human reps context and next steps to close cases faster”.

What it does

Official documentation · 7 Sep 2026

Fetched 2026-09-07: HTTP 200, <title> “Best Customer Service Software Powered by AI | Salesforce”. Agentforce Service (formerly Service Cloud). “Resolve customer questions instantly, around the clock, with autonomous AI”; “move up to 50% of cases to lower-cost digital channels”; “Give your human reps context and next steps to close cases faster”.

Sold within

Official documentation · 7 Sep 2026

Checked 2026-09-07 on the product's own page and on salesforce.com/products/: each of these is listed as a product in its own right and Agentforce Service carries its own per-user rate, so none is packaged inside another product. The Agentforce brand is a suite name across them, not a container one is sold within.

URL

Official documentation · 7 Sep 2026

Fetched 2026-09-07: HTTP 200, <title> “Best Customer Service Software Powered by AI | Salesforce”. Agentforce Service (formerly Service Cloud). “Resolve customer questions instantly, around the clock, with autonomous AI”; “move up to 50% of cases to lower-cost digital channels”; “Give your human reps context and next steps to close cases faster”.

Deployment

Official documentation · 7 Sep 2026

Salesforce sells these as hosted cloud products; the page describes one platform with no self-hosted option offered.

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