S

Agentforce Voice

AI agent

by Salesforce

Voice AI agent that takes customer-service calls and other spoken conversations, using CRM data to answer and act, and transfers a complex call to a human with the full conversation history; built in Agentforce Builder and deployed on phone, website click-to-talk, mobile apps and WhatsApp voice messages.

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What it does

• Voice agent
• Customer support

Sources

Pricing

Pricing page · 9 Oct 2026

"Agentforce actions are 20 Flex Credits, while Agentforce Voice actions are 30 Flex Credits." Flex Credits are $500 USD per 100,000. "Usage types and multipliers differ for Agentforce Voice actions. See the Agentforce Rate Card for more detail."

Description

Official documentation · 9 Oct 2026

"Agentforce Voice is an AI-powered voice agent that automates customer service interactions." Channels: "on the phone, through click-to-talk on your website, or directly in your mobile app" and "Customers can send voice messages and interact naturally with an AI agent directly within WhatsApp".

What it does

Official documentation · 9 Oct 2026

A real-time spoken conversation that resolves a customer request or hands it to a person.

Constraints

Official documentation · 18 Oct 2026

Derived from the security facts on this page, from the same source.

Security

Official documentation · 18 Oct 2026

Salesforce's Einstein Platform Security, Privacy and Architecture document (published July 24, 2026), linked from the compliance portal's Agentforce & Einstein Platform service page (read in the in-app browser). Covered Services include Agentforce (Assistant, Coworker, Employee Agent, Sales Coach, SDR, Service Agent, Voice). 'Salesforce has achieved ISO 27001/27017/27018 certification for its ISMS' for Agentforce, and 'Agentforce and Einstein (AI Platform) are certified under the ISO 42001 accreditation'. SOC 2 is stated without a type, so not recorded. Not applicable to Agentforce for Scale or Agentforce Vibes. Training and ZDR not stated (the document allows aggregated, anonymized use of Customer Data).

Sold within

Pricing page · 9 Oct 2026

"Agentforce Voice" is a line on the paid Flex Credits card ("Pay per Action as you scale Agentforce.") and is absent from the free Salesforce Foundations card, so it is bought on top of Agentforce. No page states the entitlement in a sentence; the add-on reading rests on the pricing page's layout.

Name

Official documentation · 9 Oct 2026

Page heading "Agentforce Voice"; listed by name on the Agentforce pricing page.

URL

Official documentation · 9 Oct 2026

Salesforce's own Agentforce Voice page.

Deployment

Official documentation · 9 Oct 2026

A vendor-hosted agent reached over phone, web, app and WhatsApp channels.

Interfaces

Official documentation · 9 Oct 2026

Website click-to-talk (web), "directly in your mobile app" (mobile app) and WhatsApp voice messages (a messaging platform).

Modalities

Official documentation · 12 Oct 2026

Page: 'rich, interactive voice conversations'.

Intended for

Official documentation · 9 Oct 2026

Customer-service organisations on Salesforce.

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