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Paige, the IT & HR Employee Agent

AI agent

by Salesforce

Employee-facing agent that resolves IT and HR requests, from simple service-catalog items to multi-step incidents, in Slack, Teams, portals and chat, orchestrating specialised subagents behind the scenes.

Find alternatives to Paige, the IT & HR Employee Agent

What it does

• Customer support
• Workflow automation

Sources

Pricing

Not found · 9 Oct 2026

No rate names Paige. The IT Service page's "AI Agent for Employees" card ($15 USD per user per month, "Out-of-the-box agents for IT + HR") does not name it, so that figure is not this product's price.

Description

Official documentation · 9 Oct 2026

"Paige the IT & HR employee agent meets them where they already work, understands their intent, and resolves incidents and requests autonomously, 24/7." and "From simple service catalog requests to complex, multi-step issues, Paige automatically orchestrates specialized subagents behind the scenes to handle the workflow."

What it does

Official documentation · 9 Oct 2026

Resolving employee requests, with catalogue requests and subagents orchestrated as multi-step workflows.

Sold within

Pricing page · 9 Oct 2026

The Service Cloud pricing matrix row "Paige, the Employee Service Agent" is "Available for purchase" on the Core and Advanced editions and "10 licenses included" on Max, so it is bought on top of a Service Cloud edition except in Max.

Name

Official documentation · 9 Oct 2026

Heading "Paige the IT & HR Employee Agent" on the IT Service page; the Service pricing matrix lists "Paige, the Employee Service Agent".

URL

Official documentation · 9 Oct 2026

A named, described section on Salesforce's IT Service product page; Paige has no URL of its own.

Deployment

Official documentation · 9 Oct 2026

A vendor-hosted service reached from Slack, Teams, portals and chat.

Interfaces

Press release · 9 Oct 2026

"resolves requests across Slack, portals, and the tools employees already use".

Intended for

Official documentation · 9 Oct 2026

IT and HR service teams in enterprises.

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