Verint Da Vinci AI and Bots
Verint's AI embedded across contact-centre workflows as discrete bots that each do one job: a Quality Bot that scores calls automatically, a Wrap Up Bot that writes the after-call summary, agent copilots, and an interviewing bot for recruitment.
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No price published. Read 2026-09-04: every route on the site is Contact Sales or Get a Demo, and no pricing page exists.
What it does
- Customer support
- Summarization
- Speech to text
How it compares
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CXone
Key competitors include Alvaria, Inc., Calabrio, Inc., Genesys Cloud Services, Inc., NICE Ltd., Pegasystems Inc., Qualtrics International Inc., divisions of larger companies, including Microsoft Corporation, Alphabet Inc. (Google), Amazon.com, Inc., and Salesforce, Inc.
Regulatory filing · 19 Sep 2026 -
Agentforce Service
Key competitors include Alvaria, Inc., Calabrio, Inc., Genesys Cloud Services, Inc., NICE Ltd., Pegasystems Inc., Qualtrics International Inc., divisions of larger companies, including Microsoft Corporation, Alphabet Inc. (Google), Amazon.com, Inc., and Salesforce, Inc.
Regulatory filing · 19 Sep 2026
Sources
- Pricing
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Official documentation · 4 Sep 2026
Checked 2026-09-04; contact-sales throughout.
- Description
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Official documentation · 4 Sep 2026
Its own words: "a complete AI platform" where "Verint embeds agentic AI directly into your CX workflows", naming Verint Da Vinci AI and Bots, Quality Bot, Wrap Up Bot, agent copilots and an interviewing bot, on what it calls the Open Platform.
- Sold within
- URL
Also from Verint Systems
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Verint Agent Factory Platform
Enables enterprises to design, configure and orchestrate human and AI agents within a single CX automation environment.
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Verint CX Data Hub Data service
Customer data platform providing engagement data and insights for continuously training customer-service AI bots.
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Verint Interviewing Bot Application
Uses AI, proprietary audio models and predictive analytics to screen and rank job candidates during interviewing and onboarding.
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Verint Knowledge Automation Data service
Provides a consistent, accurate source of truth for human agents and AI bots, delivering contextual knowledge answers.
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Verint Open Platform Platform
Cloud-native open platform with data and AI at the core, increasing CX automation via modular components (Da Vinci AI and Bots, Agent Factory, CX Data Hub, Knowledge Automation) that can be deployed gradually alongside existing contact-center systems.
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Verint Quality Bot Application
Scores every customer interaction across channels for compliance, empathy and process adherence using generative AI, replacing manual sample-based quality review.
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