VS

Verint Copilot Bots

Application

by Verint Systems

Verint's assistive bots for a live contact-centre agent: they take the repetitive parts of a call or chat -- the lookups, the note-taking, the after-call work -- in real time, so the human keeps the conversation.

Find alternatives to Verint Copilot Bots

What it does

• Customer support
• Summarization

Features 6

• Agentic CoachingReal-time guidance surfacing next best actions and answers from approved knowledge during live interactions.
• Task completion on agent's behalfAn agentic layer orchestrates multi-step workflows across back-end systems to complete transactional tasks.
• Wrap UpAI agents summarize every interaction and generate the case, removing manual call summarization.
• Context handoff from self-serviceCustomer context moves with them when they go from self-service to a human agent.
• Knowledge deliverySurfaces the right answers to agents from across approved knowledge sources.
• Any-desktop compatibilityDesigned to work with any agent desktop, including the one already in use.

Sources

Pricing

Not found · 19 Sep 2026

Read 2026-09-19: no rate, plan, bot count or seat price appears on the page.

Description

Official documentation · 19 Sep 2026

Verint's own page description, read 2026-09-19: "Verint Copilot Bots automate agent tasks in real time, eliminating repetitive work so agents can focus on delivering exceptional customer experiences."

What it does

Official documentation · 19 Sep 2026

Automating the agent-side work of a customer conversation is customer-support-automation; the after-call and note-taking work Verint's bot family performs is summarization.

Sold within

Not found · 19 Sep 2026

Verint states no entitlement sentence: the page does not say whether Copilot Bots are included in the Verint Open Platform, bought per bot or licensed per seat. The access key is left absent rather than defaulted; the parent is named because Verint sells everything through its platform, which is the existing verint-open-platform record.

Name

Official documentation · 19 Sep 2026

Verint's own top navigation lists "Copilots" and links here; the page's <h1> is "AI Copilot Bots That Automate Agent Workflows" and its <title> "Copilot Bots: AI Agent Workflow Automation | Verint". Recorded as "Verint Copilot Bots", matching the vendor's own bot-naming convention and this catalogue's sibling records (Verint Quality Bot, Verint Interviewing Bot).

URL

Official documentation · 19 Sep 2026

The product's own page on verint.com, linked from the vendor's own primary navigation and read on 2026-09-19.

Deployment

Official documentation · 19 Sep 2026

Delivered through Verint's hosted platform alongside its other bots; no on-premises edition is offered on the page.

Also from Verint Systems

• Verint Da Vinci AI and Bots Agent platform

  Verint's AI embedded across contact-centre workflows as discrete bots that each do one job: a Quality Bot that scores calls automatically, a Wrap Up Bot that writes the after-call summary, agent copilots, and an interviewing bot for recruitment.

• Verint Agent Factory Platform

  Enables enterprises to design, configure and orchestrate human and AI agents within a single CX automation environment.

• Verint CX Data Hub Data service

  Customer data platform providing engagement data and insights for continuously training customer-service AI bots.

• Verint Interviewing Bot Application

  Uses AI, proprietary audio models and predictive analytics to screen and rank job candidates during interviewing and onboarding.

• Verint Knowledge Automation Data service

  Provides a consistent, accurate source of truth for human agents and AI bots, delivering contextual knowledge answers.

• Verint Open Platform Platform

  Cloud-native open platform with data and AI at the core, increasing CX automation via modular components (Da Vinci AI and Bots, Agent Factory, CX Data Hub, Knowledge Automation) that can be deployed gradually alongside existing contact-center systems.

• Verint Quality Bot Application

  Scores every customer interaction across channels for compliance, empathy and process adherence using generative AI, replacing manual sample-based quality review.

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