VS

Verint Systems

Application

Customer-experience automation for contact centres, sold as an open platform with named bots doing the work: Da Vinci AI, a Quality Bot that scores calls, a Wrap Up Bot that writes the summary, agent copilots and an interviewing bot. Taken private by Thoma Bravo and still shipping under its own name.

Total funding—

Valuation—

Employees3,800

Founded1994

HeadquartersMelville, USA

StatusAcquired

Products

Selected offerings — the AI products recorded here, not the vendor's full catalogue.

• Verint Open Platform Platform

  Cloud-native open platform with data and AI at the core, increasing CX automation via modular components (Da Vinci AI and Bots, Agent Factory, CX Data Hub, Knowledge Automation) that can be deployed gradually alongside existing contact-center systems.

Inside Verint

• Verint Interviewing Bot Application

  Uses AI, proprietary audio models and predictive analytics to screen and rank job candidates during interviewing and onboarding.

• Verint Quality Bot Application

  Scores every customer interaction across channels for compliance, empathy and process adherence using generative AI, replacing manual sample-based quality review.

Inside Verint Open Platform

• Verint Da Vinci AI and Bots Agent platform Included with the parent

  Verint's AI embedded across contact-centre workflows as discrete bots that each do one job: a Quality Bot that scores calls automatically, a Wrap Up Bot that writes the after-call summary, agent copilots, and an interviewing bot for recruitment.

• Verint Agent Factory Platform Included with the parent

  Enables enterprises to design, configure and orchestrate human and AI agents within a single CX automation environment.

• Verint CX Data Hub Data service Included with the parent

  Customer data platform providing engagement data and insights for continuously training customer-service AI bots.

• Verint Knowledge Automation Data service Included with the parent

  Provides a consistent, accurate source of truth for human agents and AI bots, delivering contextual knowledge answers.

Closest alternatives 6

NNiCEPublic · $6.5BVerint's 10-K Item 1 Competition section names NICE Ltd. as a key competitor in the same AI-driven contact-center market Verint's Da Vinci bots serve. NICE's CXone is its flagship platform sharing handle-support-conversations with Verint Da Vinci.8 of 9 capabilitiesShared product typeNamed in filingHandle customer support conversationsCompareGGenesysPrivateSame 10-K Competition statement names Genesys Cloud Services. Genesys's AI Studio agent-building product shares build-ai-agents with Verint's Agent Factory.7 of 9 capabilitiesShared product typeNamed in filingBuild and run AI agentsComparePPegasystemsPublic · $6.1BSame 10-K statement names Pegasystems. Pega's Knowledge Agent shares search-internal-documents with Verint Knowledge Automation.5 of 9 capabilitiesShared product typeNamed in filingSearch our internal documentsCompareSSalesforcePublic · $196.1BVerint's filing names Salesforce. Agentforce Service shares handle-support-conversations with Verint Da Vinci's bots.5 of 9 capabilitiesShared product typeNamed in filingHandle customer support conversationsCompareMMicrosoftPublic · $3.7TVerint's filing names Microsoft (via its divisions) as a competitor in the same agentic AI/CX space. Microsoft Copilot Studio shares build-ai-agents with Verint Agent Factory.8 of 9 capabilitiesShared product typeNamed in filingBuild and run AI agentsCompareAAmazonPublic · $2.8TVerint's filing names Amazon.com. Amazon Quick shares build-ai-agents with Verint Agent Factory.7 of 9 capabilitiesShared product typeNamed in filingBuild and run AI agentsCompare

Similar products 80

How this list is ranked ↗

TTwilioPublic · $36.5BVerint Da Vinci AI and Bots and Conversation Intelligence do comparable work on customer support, speech to text and summarization; both also serve buyers who need to handle customer support conversations and turn speech into text; Verint Systems is acquired, with no independent scale.7 of 9 capabilitiesShared product typeCompareWWorkdayPublic · $49.3BVerint Interviewing Bot and Workday Paradox Conversational ATS do comparable work on HR and recruiting; Verint Systems is acquired, with no independent scale.7 of 9 capabilitiesShared product typeCompareHHirevuePrivateVerint Interviewing Bot and HireVue AI Interviewer do comparable work on HR and recruiting; Verint Systems is acquired, with no independent scale; Hirevue's scale not recorded.2 of 9 capabilitiesShared product typeCompareZZendeskPrivate · $10.2BVerint Quality Bot and Zendesk Quality Assurance both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Verint Systems is acquired, with no independent scale.7 of 9 capabilitiesShared product typeCompareHHaptikAcquired ($112M deal)Verint Quality Bot and Haptik Agent Analytics both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; both acquired, so no independent scale on either side.3 of 9 capabilitiesShared product typeCompareFForethoughtPrivate · $115M raisedVerint Quality Bot and Forethought QA Agent both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Verint Systems is acquired, with no independent scale.4 of 9 capabilitiesShared product typeCompareDDecagonPrivate · $4.5BVerint Quality Bot and Experiments both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Verint Systems is acquired, with no independent scale.5 of 9 capabilitiesShared product typeCompareSSierraPrivate · $15.8BVerint Quality Bot and Insights both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Verint Systems is acquired, with no independent scale.5 of 9 capabilitiesShared product typeCompareZZoomPublic · $28.7BVerint Interviewing Bot and BrightHire do comparable work on HR and recruiting; Verint Systems is acquired, with no independent scale.9 of 9 capabilitiesShared product typeCompareUUniphorePrivate · $2.5BOverlaps on HR and recruiting, agent orchestration, customer support and 5 more; Verint Systems is acquired, with no independent scale.8 of 9 capabilitiesShared product typeCompareYYellow.aiPrivateOverlaps on agent orchestration, customer support, data analysis and 2 more; Verint Systems is acquired, with no independent scale; Yellow.ai's scale not recorded.5 of 9 capabilitiesShared product typeCompareCCognigyAcquiredVerint Quality Bot and Cognigy AI Ops Center both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; both acquired, so no independent scale on either side.6 of 9 capabilitiesShared product typeCompareAAtlassianPublic · $48.2BVerint Interviewing Bot and Atlassian Talent do comparable work on HR and recruiting; Verint Systems is acquired, with no independent scale.7 of 9 capabilitiesShared product typeCompareCCrestaPrivate · $1.6BVerint Quality Bot and Agent Operations Center both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Verint Systems is acquired, with no independent scale.7 of 9 capabilitiesShared product typeCompareKKrispPrivateOverlaps on customer support, data analysis, speech to text and 1 more; Verint Systems is acquired, with no independent scale; Krisp's scale not recorded.4 of 9 capabilitiesShared product typeCompareFFinAcquired ($3.6B deal)Verint Quality Bot and Fin Analyze both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; both acquired, so no independent scale on either side.5 of 9 capabilitiesShared product typeCompareSASoundHound AIPublic · $3.1BVerint Da Vinci AI and Bots and OASYS do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Verint Systems is acquired, with no independent scale.2 of 9 capabilitiesShared product typeCompareOOraclePublic · $454.4BOverlaps on agent orchestration, customer support, data analysis and 3 more; Verint Systems is acquired, with no independent scale.6 of 9 capabilitiesShared product typeCompareKKore.aiPrivateVerint Da Vinci AI and Bots and Artemis do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Verint Systems is acquired, with no independent scale; Kore.ai's scale not recorded.2 of 9 capabilitiesShared product typeCompareYYandexPublicVerint Da Vinci AI and Bots and Yandex SpeechSense do comparable work on customer support and speech to text; both also serve buyers who need to handle customer support conversations and turn speech into text; Verint Systems is acquired, with no independent scale; Yandex's scale not recorded.5 of 9 capabilitiesShared product typeCompareAAbridgePrivate · $5.3BVerint Da Vinci AI and Bots and Abridge do comparable work on speech to text and summarization; both also serve buyers who need to turn speech into text; Verint Systems is acquired, with no independent scale.2 of 9 capabilitiesShared product typeCompareSServiceNowPublic · $130.1BOverlaps on agent orchestration, customer support, data analysis and 3 more; Verint Systems is acquired, with no independent scale.6 of 9 capabilitiesShared product typeCompareCCiscoPublic · $433.3BVerint Da Vinci AI and Bots and AI Assistant for Webex Contact Center do comparable work on customer support, speech to text and summarization; both also serve buyers who need to handle customer support conversations and turn speech into text; Verint Systems is acquired, with no independent scale.7 of 9 capabilitiesShared product typeCompareBBridgeMindPrivateVerint Da Vinci AI and Bots and BridgeVoice do comparable work on speech to text; both also serve buyers who need to turn speech into text; Verint Systems is acquired, with no independent scale; BridgeMind's scale not recorded.2 of 9 capabilitiesShared product typeCompareWFWispr FlowPrivate · $2BVerint Da Vinci AI and Bots and Wispr Flow Notetaker do comparable work on speech to text and summarization; both also serve buyers who need to turn speech into text; Verint Systems is acquired, with no independent scale.2 of 9 capabilitiesShared product typeCompareFFathomAcquiredVerint Da Vinci AI and Bots and Fathom do comparable work on speech to text and summarization; both also serve buyers who need to turn speech into text; both acquired, so no independent scale on either side.2 of 9 capabilitiesShared product typeCompareOOtter.aiPrivateVerint Interviewing Bot and Otter Recruiting Agent do comparable work on HR and recruiting; Verint Systems is acquired, with no independent scale; Otter.ai's scale not recorded.2 of 9 capabilitiesShared product typeCompareMMoveworksAcquiredOverlaps on agent orchestration, data analysis, knowledge retrieval and 2 more; both acquired, so no independent scale on either side.5 of 9 capabilitiesShared product typeCompareLLivePersonAcquiredOverlaps on customer support, data analysis and evaluation and observability; both acquired, so no independent scale on either side.3 of 9 capabilitiesShared product typeCompareRRingCentralPublic · $2.3BVerint Da Vinci AI and Bots and AI Conversation Expert (ACE) do comparable work on speech to text and summarization; Verint Systems is acquired, with no independent scale.2 of 9 capabilitiesShared product typeCompareNNotionPrivate · $11BOverlaps on agent orchestration, knowledge retrieval, speech to text and 2 more; Verint Systems is acquired, with no independent scale.5 of 9 capabilitiesShared product typeCompareEElevenLabsPrivate · $11BVerint Da Vinci AI and Bots and ElevenLabs Agents do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Verint Systems is acquired, with no independent scale.3 of 9 capabilitiesShared product typeCompareKKlaviyoPublic · $5.5BVerint Da Vinci AI and Bots and Klaviyo Customer Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Verint Systems is acquired, with no independent scale.2 of 9 capabilitiesShared product typeCompareGGlean (Glean Technologies)Private · $7.2BOverlaps on agent orchestration, knowledge retrieval, summarization and 1 more; Verint Systems is acquired, with no independent scale.4 of 9 capabilitiesShared product typeCompareFFive9Public · $2.7BVerint Da Vinci AI and Bots and Five9 Genius AI do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Verint Systems is acquired, with no independent scale.1 of 9 capabilitiesShared product typeCompareHAHippocratic AIPrivate · $3.5BVerint Da Vinci AI and Bots and Hippocratic AI Healthcare Agents do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Verint Systems is acquired, with no independent scale; ships AI agent rather than the same layer.2 of 9 capabilitiesDifferent layerCompareDDuolingoPublic · $7.3BVerint Da Vinci AI and Bots and Duolingo English Test do comparable work on speech to text; both also serve buyers who need to turn speech into text; Verint Systems is acquired, with no independent scale.1 of 9 capabilitiesShared product typeCompareAAdaPrivateVerint Da Vinci AI and Bots and Ada AI Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Verint Systems is acquired, with no independent scale; Ada's scale not recorded; ships AI agent rather than the same layer.1 of 9 capabilitiesDifferent layerCompareCCrescendoPrivate · $500MVerint Da Vinci AI and Bots and Crescendo Concierge do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Verint Systems is acquired, with no independent scale; ships AI agent rather than the same layer.1 of 9 capabilitiesDifferent layerComparePParloaPrivate · $3BVerint Da Vinci AI and Bots and Parloa AMP do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Verint Systems is acquired, with no independent scale; ships AI agent rather than the same layer.1 of 9 capabilitiesDifferent layerCompareCCartesiaPrivateVerint Da Vinci AI and Bots and Sonic / Ink do comparable work on speech to text; both also serve buyers who need to turn speech into text; Verint Systems is acquired, with no independent scale; Cartesia's scale not recorded; ships API service rather than the same layer.1 of 9 capabilitiesDifferent layerCompareDDeepgramPrivate · $1.3BVerint Da Vinci AI and Bots and Deepgram Audio Intelligence do comparable work on speech to text and summarization; both also serve buyers who need to turn speech into text; Verint Systems is acquired, with no independent scale; ships API service rather than the same layer.3 of 9 capabilitiesDifferent layerCompareAHAssort HealthPrivate · $1.2BVerint Da Vinci AI and Bots and Assort Concierge do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Verint Systems is acquired, with no independent scale; ships AI agent rather than the same layer.2 of 9 capabilitiesDifferent layerCompareCCanvaPrivate · $42BOverlaps on data analysis, summarization and workflow automation; Verint Systems is acquired, with no independent scale.3 of 9 capabilitiesShared product typeCompareAAlphabet (Google)Public · $4.2TVerint Da Vinci AI and Bots and Customer Experience Agent Studio do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Verint Systems is acquired, with no independent scale.8 of 9 capabilitiesShared product typeCompareCClickUpPrivate · $4BVerint Da Vinci AI and Bots and Brain² do comparable work on summarization; Verint Systems is acquired, with no independent scale.5 of 9 capabilitiesShared product typeCompareUUiPathPublic · $7.2BOverlaps on agent orchestration, data analysis and workflow automation; Verint Systems is acquired, with no independent scale.3 of 9 capabilitiesShared product typeCompareMMercorPrivate · $20BVerint Quality Bot and Mercor Enterprise Evals both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Verint Systems is acquired, with no independent scale.1 of 9 capabilitiesShared product typeCompareTTypefacePrivateOverlaps on agent orchestration and workflow automation; Verint Systems is acquired, with no independent scale; Typeface's scale not recorded.2 of 9 capabilitiesShared product typeCompareEElicitPrivate · $100MVerint Da Vinci AI and Bots and Elicit do comparable work on summarization; Verint Systems is acquired, with no independent scale; ships AI agent rather than the same layer.2 of 9 capabilitiesDifferent layerCompareNCNAVER CloudPrivateVerint Da Vinci AI and Bots and CLOVA AiCall do comparable work on customer support and speech to text; both also serve buyers who need to handle customer support conversations and turn speech into text; Verint Systems is acquired, with no independent scale; NAVER Cloud's scale not recorded.5 of 9 capabilitiesShared product typeCompareSSpeechmaticsPrivateVerint Da Vinci AI and Bots and Summarization do comparable work on speech to text and summarization; both also serve buyers who need to turn speech into text; Verint Systems is acquired, with no independent scale; Speechmatics's scale not recorded; ships API service and developer tool rather than the same layer.3 of 9 capabilitiesDifferent layerCompareOOpenAIPrivate · $852BVerint Quality Bot and OpenAI Frontier both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Verint Systems is acquired, with no independent scale.6 of 9 capabilitiesShared product typeCompareCAContextual AIPrivate · $100M raisedOverlaps on agent orchestration, knowledge retrieval and workflow automation; Verint Systems is acquired, with no independent scale.3 of 9 capabilitiesShared product typeCompareBByteDancePrivateOverlaps on agent orchestration, data analysis, evaluation and observability and 1 more; Verint Systems is acquired, with no independent scale; ByteDance's scale not recorded.4 of 9 capabilitiesShared product typeCompareSSplunkAcquiredVerint Quality Bot and Splunk Observability Cloud both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; both acquired, so no independent scale on either side.3 of 9 capabilitiesShared product typeCompareDDataikuPrivate · $3.7BOverlaps on agent orchestration, data analysis, evaluation and observability and 1 more; Verint Systems is acquired, with no independent scale.4 of 9 capabilitiesShared product typeCompareWWaivPrivate · $35M raisedOverlaps on data analysis and workflow automation; Verint Systems is acquired, with no independent scale.2 of 9 capabilitiesShared product typeCompareHCHuawei CloudPrivateVerint Da Vinci AI and Bots and Short Sentence Recognition do comparable work on speech to text; both also serve buyers who need to turn speech into text; Verint Systems is acquired, with no independent scale; Huawei Cloud's scale not recorded.4 of 9 capabilitiesShared product typeCompareITInvisible TechnologiesPrivate · $144M raisedOverlaps on agent orchestration, data analysis, evaluation and observability and 1 more; Verint Systems is acquired, with no independent scale.4 of 9 capabilitiesShared product typeCompareAAlphaSensePrivate · $7.5BOverlaps on data analysis and knowledge retrieval; Verint Systems is acquired, with no independent scale.2 of 9 capabilitiesShared product typeComparePPresightPublic · $5.6BOverlaps on agent orchestration, data analysis, knowledge retrieval and 1 more; Verint Systems is acquired, with no independent scale.4 of 9 capabilitiesShared product typeCompareHHarveyPrivate · $11BOverlaps on agent orchestration, evaluation and observability and knowledge retrieval; Verint Systems is acquired, with no independent scale.3 of 9 capabilitiesShared product typeCompareFAFireworks AIPrivate · $17.5BVerint Da Vinci AI and Bots and Fireworks Speech Recognition do comparable work on speech to text; both also serve buyers who need to turn speech into text; Verint Systems is acquired, with no independent scale; ships API service and model API rather than the same layer.2 of 9 capabilitiesDifferent layerCompareSASnorkel AIPrivate · $1.3BOverlaps on agent orchestration; Verint Systems is acquired, with no independent scale.1 of 9 capabilitiesShared product typeCompareSASarvam AIPrivate · $275M raisedVerint Da Vinci AI and Bots and Sarvam AI Platform do comparable work on speech to text; both also serve buyers who need to turn speech into text; Verint Systems is acquired, with no independent scale.2 of 9 capabilitiesShared product typeCompareSESchneider ElectricPublic · $200.4BOverlaps on data analysis and workflow automation; Verint Systems is acquired, with no independent scale.2 of 9 capabilitiesShared product typeCompareAAssemblyAIPrivate · $115M raisedVerint Da Vinci AI and Bots and AssemblyAI Universal Speech-to-Text API do comparable work on speech to text; both also serve buyers who need to turn speech into text; Verint Systems is acquired, with no independent scale; ships API service rather than the same layer.1 of 9 capabilitiesDifferent layerCompareAIApplied IntuitionPrivate · $15BOverlaps on agent orchestration and evaluation and observability; Verint Systems is acquired, with no independent scale.2 of 9 capabilitiesShared product typeCompareCCopy.aiAcquired ($13.9M deal)Overlaps on agent orchestration, data analysis, knowledge retrieval and 1 more; both acquired, so no independent scale on either side.4 of 9 capabilitiesShared product typeCompareAAArize AIPrivateVerint Quality Bot and Arize Phoenix both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Verint Systems is acquired, with no independent scale; Arize AI's scale not recorded.3 of 9 capabilitiesShared product typeCompareSSentinelOnePublic · $7.5BOverlaps on data analysis; Verint Systems is acquired, with no independent scale.1 of 9 capabilitiesShared product typeCompareAAArthur AIPrivate · $62.7M raisedVerint Quality Bot and Arthur both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Verint Systems is acquired, with no independent scale.2 of 9 capabilitiesShared product typeCompareCClayPrivate · $319M raisedOverlaps on agent orchestration and data analysis; Verint Systems is acquired, with no independent scale.2 of 9 capabilitiesShared product typeCompareZZscalerPublic · $30.5BOverlaps on evaluation and observability; Verint Systems is acquired, with no independent scale.1 of 9 capabilitiesShared product typeCompareAIAnduril IndustriesPrivate · $61BOverlaps on agent orchestration; Verint Systems is acquired, with no independent scale.1 of 9 capabilitiesShared product typeCompareRRobinhoodPublic · $108.6BOverlaps on agent orchestration; Verint Systems is acquired, with no independent scale.1 of 9 capabilitiesShared product typeCompareEElasticPublic · $10.2BVerint Quality Bot and Elastic LLM Observability both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Verint Systems is acquired, with no independent scale.5 of 9 capabilitiesShared product typeCompareSESamsung ElectronicsPublic · $1.2TVerint Da Vinci AI and Bots and Bixby do comparable work on speech to text; both also serve buyers who need to turn speech into text; Verint Systems is acquired, with no independent scale.1 of 9 capabilitiesShared product typeCompareHHelsingPrivate · $18BOverlaps on agent orchestration; Verint Systems is acquired, with no independent scale.1 of 9 capabilitiesShared product typeCompare

Closest alternatives are pairs a vendor page itself compares. Similar products are matched from what each product does; nothing in that group is asserted as a rivalry.

Sources

Total funding

Checked — none published

Formerly listed, now privately owned; no funding total applies.

Valuation

Checked — none published

No standalone valuation published since the take-private; the transaction price is a deal figure, not a current mark.

Employees

Wikipedia · 4 Sep 2026

Infobox: 3,800 (2025).

Founded

Wikipedia · 4 Sep 2026

Infobox: founded 1994; industry software, business intelligence, speech analytics, video analytics.

Revenue (TTM)

Wikipedia · 4 Sep 2026

Infobox: US$909 million (2025), marked as a decrease. A Wikipedia figure rather than a filing, because the company is no longer listed and files nothing public.

Status

Wikipedia · 4 Sep 2026

Infobox: type Private, owner Thoma Bravo. acquired on the Darktrace precedent — a take-private where the company keeps its own name, brand and product line rather than disappearing into the buyer. Verint's own site does not mention the ownership anywhere.

Open Verint Systems in the directory

Something wrong here? Send a correction — quote this company id: verint.