N

NiCE

NICE

Application

Contact-centre software built around AI rather than adding it: CXone carries self-service AI agents, Enlighten's domain models and copilots for both agents and supervisors, and the 2025 acquisition of Cognigy brought a conversational-AI platform in beside them.

Total funding—

Market cap$6.5B

Employees8,400

Founded1986

HeadquartersHoboken, USA

StatusPublic

Products

Selected offerings — the AI products recorded here, not the vendor's full catalogue.

• CXone Platform Sold on its own

  NiCE's contact-centre platform, sold as AI across the whole journey rather than a bolt-on: AI agents handling self-service and proactive outreach, Enlighten's domain-specific models, and separate copilots for agents and for supervisors.

• Xceed AI FRAML Platform

  NICE Actimize's platform combining fraud prevention and anti-money-laundering compliance in one AI-powered system, aimed at credit unions and community banks; its Xceed AI Fraud, Xceed AI AML and Xceed AI Investigations modules use AI agents to monitor transactions, reduce false positives, prepare SARs and triage investigations.

Inside CXone

• Copilot for Agents Application Paid add-on to the parent

  An AI companion for customer service agents that provides real-time coaching and AI-assisted responses to drive agent productivity and engagement.

• Copilot for Supervisors Application Paid add-on to the parent

  An AI copilot for contact centre supervisors that surfaces team analytics and performance monitoring so leaders can drive focus, productivity and engagement.

• Copilot for Leaders Application Paid add-on to the parent

  A generative-AI product for CX leaders that turns customer interaction data into automated insights and recommended business actions.

• AI Agents for Self-Service AI agent Paid add-on to the parent

  Agentic AI agents native to CXone that resolve customer requests end to end through intelligent voice and digital chat conversations.

• AI Agents for Process Automation Agent platform Paid add-on to the parent

  AI agents that take action across connected back-office systems to automate business processes that would otherwise need manual or human-in-the-loop handling.

• AI Agents for Proactive Engagement AI agent Paid add-on to the parent

  Conversational AI agents that initiate outbound customer conversations across the lifecycle, from onboarding and installation through service and retention.

• AI Agents for Sales and Marketing AI agent Paid add-on to the parent

  AI agents that engage prospects and customers at the moment of intent across touchpoints to win new business and build loyalty.

• NiCE Interaction Analytics Application

  Analyzes customer conversations for sentiment, intent and root causes.

• NiCE Knowledge Management Application

  Provides governed knowledge for customers, agents and AI systems.

• NiCE Quality Management Application

  Evaluates customer interactions using generative AI for automated scoring, summaries and coaching recommendations.

• NiCE Workforce Management Application

  Forecasts demand and schedules contact-center staffing using AI.

Closest alternatives 11

ZZendeskPrivate · $10.2B8 of 12 capabilitiesShared product typeNamed in filingHandle customer support conversationsCompareGGenesysPrivate9 of 12 capabilitiesShared product typeNamed in filingHandle customer support conversationsCompareSSierraPrivate · $15.8B6 of 12 capabilitiesShared product typeLarger scaleNamed in filingBuild and run AI agentsCompareLLivePersonAcquired4 of 12 capabilitiesShared product typeNamed in filingHandle customer support conversationsCompareFFive9Public · $2.7BZoom's own Form 10-K names Five9 and NICE inContact together as competitors in the same contact-center market.2 of 12 capabilitiesShared product typeSame scale bandNamed in filingHandle customer support conversationsCompareCCrestaPrivate · $1.6B8 of 12 capabilitiesShared product typeSmaller scaleNamed in filingBuild and run AI agentsCompareZZoomPublic · $28.7B10 of 12 capabilitiesShared product typeLarger scaleNamed in filingHandle customer support conversationsCompareSSalesforcePublic · $196.1B6 of 12 capabilitiesShared product typeLarger scaleNamed in filingBuild and run AI agentsCompareCCiscoPublic · $433.3B9 of 12 capabilitiesShared product typeLarger scaleNamed in filingHandle customer support conversationsCompareAAmazonPublic · $2.8T8 of 12 capabilitiesShared product typeLarger scaleNamed in filingHandle customer support conversationsCompareVSVerint SystemsAcquiredVerint's 10-K Item 1 Competition section names NICE Ltd. as a key competitor in the same AI-driven contact-center market Verint's Da Vinci bots serve. NICE's CXone is its flagship platform sharing handle-support-conversations with Verint Da Vinci.8 of 12 capabilitiesShared product typeNamed in filingHandle customer support conversationsCompare

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How this list is ranked ↗

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Closest alternatives are pairs a vendor page itself compares. Similar products are matched from what each product does; nothing in that group is asserted as a rivalry.

Sources

Total funding

Checked — none published

Listed since 1996; no funding total applies.

Market cap

Third-party database · 4 Sep 2026

Market capitalisation $6.45B, read 2026-09-04, down 24.0%.

Employees

Wikipedia · 4 Sep 2026

Infobox: 8,400, dated 2024.

Founded

Wikipedia · 4 Sep 2026

Infobox: founded 1986; Nasdaq: NICE and TASE: NICE. Described as an "Israeli-American technology company specializing in customer relations management software (NiCE CXone), artificial intelligence, and digital and workforce engagement management".

Revenue (TTM)

Third-party database · 4 Sep 2026

$3.07B trailing twelve months, read 2026-09-04, up 8.1%. Wikipedia's infobox gives $2.8B for 2024; the TTM figure is fresher and matches this column's basis.

Open NiCE in the directory

Something wrong here? Send a correction — quote this company id: nice.