C

Cognigy

Application

Conversational and agentic AI for customer service, sold as its own platform: Cognigy.AI builds the agents, Knowledge AI grounds them, Agent Copilot sits beside a human and Voice Gateway carries it onto the phone. Acquired by NiCE in 2025 and still shipping as NiCE Cognigy on its own domain.

Acquired by NiCE (2025)

Total funding—

Valuation—

Employees—

Founded—

HeadquartersDüsseldorf, Germany

StatusAcquired

Products

Selected offerings — the AI products recorded here, not the vendor's full catalogue.

• Cognigy.AI Agent platform

  Platform for building customer-service AI agents and putting them on every channel: Knowledge AI grounds them in a company's own material, Agent Copilot assists the human, Voice Gateway carries them onto the phone, and Insights reports what they did.

Inside Cognigy.AI

• Cognigy Voice Gateway Application Included with the parent

  Carries Cognigy's agents onto the phone channel with low-latency, lifelike speech.

• Cognigy Knowledge AI Application Included with the parent

  Turns a company's own documents into answers its agents can give, rather than scripted replies.

• Cognigy Live Agent Application Included with the parent

  The human-side workspace: an omnichannel console where staff pick up conversations the AI agents hand over.

• Cognigy Insights Application Included with the parent

  Analytics over conversations across every channel, for measuring how the agents are actually performing.

• Cognigy xApps Application Included with the parent

  Adds visual, app-like steps inside a voice or chat conversation, so a caller can complete a form mid-call.

• Cognigy AI Agent Studio Application Included with the parent

  The build surface where Cognigy's AI agents are designed, configured and released.

• Cognigy Agent Copilot Application

  Assists human agents with contextual information, next-best-action suggestions and real-time guidance during customer interactions.

• Cognigy AI Agent Evaluation Developer tool

  Simulates conversations and evaluates AI-agent performance before production deployment.

• Cognigy AI Ops Center Platform

  Monitors and assures production AI-agent operations for enterprises running Cognigy.AI agents.

Similar products 81

No sourced competitor yet: no filing, vendor document or measured-market report read so far names a rival for this company, so none is asserted. The companies below are the closest by what their products do.

How this list is ranked ↗

LLivePersonAcquiredCognigy Agent Copilot and LivePerson AI Chatbot Agents do comparable work on customer support; both also serve buyers who need to handle customer support conversations; both acquired, so no independent scale on either side.4 of 7 capabilitiesShared product typeCompareSSierraPrivate · $15.8BCognigy Voice Gateway and Channels do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.6 of 7 capabilitiesShared product typeCompareFForethoughtPrivate · $115M raisedCognigy Live Agent and Forethought Agentic AI Copilot do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.5 of 7 capabilitiesShared product typeCompareYYellow.aiPrivateCognigy.AI and Yellow.ai Agentic AI Platform do comparable work on customer support and voice agent; both also serve buyers who need to create synthetic voice and audio and handle customer support conversations; Cognigy is acquired, with no independent scale; Yellow.ai's scale not recorded.6 of 7 capabilitiesShared product typeCompareHHaptikAcquired ($112M deal)Cognigy Live Agent and Smart Agent Chat do comparable work on customer support; both also serve buyers who need to handle customer support conversations; both acquired, so no independent scale on either side.4 of 7 capabilitiesShared product typeCompareCCrestaPrivate · $1.6BCognigy Voice Gateway and AI Receptionist do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.7 of 7 capabilitiesShared product typeCompareDDecagonPrivate · $4.5BCognigy Voice Gateway and Decagon Voice do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.5 of 7 capabilitiesShared product typeCompareTTwilioPublic · $36.5BCognigy Agent Copilot and Twilio Agent Copilot do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.6 of 7 capabilitiesShared product typeCompareSASoundHound AIPublic · $3.1BCognigy.AI and OASYS do comparable work on customer support and voice agent; both also serve buyers who need to create synthetic voice and audio and handle customer support conversations; Cognigy is acquired, with no independent scale.3 of 7 capabilitiesShared product typeCompareZZendeskPrivate · $10.2BCognigy Insights and Zendesk Quality Assurance both serve buyers who need to handle customer support conversations and watch an AI agent for suspicious or runaway behaviour; Cognigy is acquired, with no independent scale.7 of 7 capabilitiesShared product typeCompareCCrescendoPrivate · $500MCognigy Voice Gateway and Crescendo Concierge do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale; ships AI agent rather than the same layer.2 of 7 capabilitiesDifferent layerCompareFFive9Public · $2.7BCognigy Voice Gateway and Five9 Genius AI do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.2 of 7 capabilitiesShared product typeComparePParloaPrivate · $3BCognigy Voice Gateway and Parloa AMP do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale; ships AI agent rather than the same layer.2 of 7 capabilitiesDifferent layerCompareGGenesysPrivateCognigy Agent Copilot and Genesys Cloud Quality Assurance do comparable work on customer support; Cognigy is acquired, with no independent scale; Genesys's scale not recorded.6 of 7 capabilitiesShared product typeCompareFFinAcquired ($3.6B deal)Cognigy Agent Copilot and Copilot do comparable work on customer support; both also serve buyers who need to handle customer support conversations; both acquired, so no independent scale on either side.6 of 7 capabilitiesShared product typeCompareKKrispPrivateCognigy Agent Copilot and Krisp Agent Assist do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale; Krisp's scale not recorded.2 of 7 capabilitiesShared product typeCompareAAdaPrivateCognigy Agent Copilot and Ada AI Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale; Ada's scale not recorded; ships AI agent rather than the same layer.1 of 7 capabilitiesDifferent layerCompareSServiceNowPublic · $130.1BCognigy Voice Gateway and ServiceNow Otto do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.7 of 7 capabilitiesShared product typeCompareFFreshworksPublic · $3.4BCognigy.AI and Freddy AI Agent Studio do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.5 of 7 capabilitiesShared product typeCompareKHK HealthPrivate · $380M raisedCognigy Agent Copilot and PatientGPT do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.1 of 7 capabilitiesShared product typeCompareWWorkdayPublic · $49.3BCognigy xApps and Workday Paradox Conversational ATS do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.6 of 7 capabilitiesShared product typeCompareKKore.aiPrivateCognigy.AI and Artemis do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale; Kore.ai's scale not recorded.2 of 7 capabilitiesShared product typeComparePPegasystemsPublic · $6.1BCognigy xApps and Pega Customer Service do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.5 of 7 capabilitiesShared product typeCompareXXiao-iPublicCognigy Voice Gateway and Xiao-i cognitive intelligence platform do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale; Xiao-i's scale not recorded.3 of 7 capabilitiesShared product typeCompareIIBMPublic · $216.6BCognigy.AI and IBM Watson Assistant do comparable work on customer support and voice agent; both also serve buyers who need to create synthetic voice and audio and handle customer support conversations; Cognigy is acquired, with no independent scale.7 of 7 capabilitiesShared product typeCompareAAtlassianPublic · $48.2BCognigy Voice Gateway and Customer Service Management do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.6 of 7 capabilitiesShared product typeCompareEEliseAIPrivate · $384M raisedCognigy Voice Gateway and VoiceAI do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.3 of 7 capabilitiesShared product typeCompareZZoomPublic · $28.7BCognigy Knowledge AI and Zoom CX Insights do comparable work on customer support; Cognigy is acquired, with no independent scale.7 of 7 capabilitiesShared product typeCompareMmonday.comPublic · $3.9BCognigy xApps and monday service do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.3 of 7 capabilitiesShared product typeCompareSSalesforcePublic · $196.1BCognigy xApps and Agentforce Service do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.5 of 7 capabilitiesShared product typeCompareEElevenLabsPrivate · $11BCognigy.AI and ElevenLabs Agents do comparable work on customer support and voice agent; both also serve buyers who need to create synthetic voice and audio and handle customer support conversations; Cognigy is acquired, with no independent scale.3 of 7 capabilitiesShared product typeCompareOOraclePublic · $454.4BCognigy.AI and Oracle Digital Assistant do comparable work on customer support and voice agent; both also serve buyers who need to create synthetic voice and audio and handle customer support conversations; Cognigy is acquired, with no independent scale.6 of 7 capabilitiesShared product typeCompareAAmazonPublic · $2.8TCognigy Voice Gateway and Amazon Connect Customer do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.7 of 7 capabilitiesShared product typeCompareKKlaviyoPublic · $5.5BCognigy Live Agent and Klaviyo Customer Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.2 of 7 capabilitiesShared product typeCompareHAHippocratic AIPrivate · $3.5BCognigy Voice Gateway and Hippocratic AI Healthcare Agents do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale; ships AI agent rather than the same layer.3 of 7 capabilitiesDifferent layerCompareCCiscoPublic · $433.3BCognigy Agent Copilot and Cisco IQ do comparable work on customer support; Cognigy is acquired, with no independent scale.6 of 7 capabilitiesShared product typeCompareVSVerint SystemsAcquiredCognigy AI Ops Center and Verint Quality Bot both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; both acquired, so no independent scale on either side.6 of 7 capabilitiesShared product typeCompareCCerencePublic · $384.9MCognigy Voice Gateway and Car Knowledge do comparable work on voice agent; Cognigy is acquired, with no independent scale.3 of 7 capabilitiesShared product typeCompareYYandexPublicCognigy Live Agent and Yandex SpeechSense do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale; Yandex's scale not recorded.5 of 7 capabilitiesShared product typeCompareVSVeeva SystemsPublic · $45.5BCognigy Agent Copilot and Veeva Ostro do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.4 of 7 capabilitiesShared product typeCompareHHubSpotPublic · $13BCognigy Knowledge AI and Knowledge Base Agent do comparable work on customer support; Cognigy is acquired, with no independent scale.5 of 7 capabilitiesShared product typeCompareAHAssort HealthPrivate · $1.2BCognigy Voice Gateway and Assort Concierge do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale; ships AI agent rather than the same layer.3 of 7 capabilitiesDifferent layerCompareAAdobePublic · $115.9BCognigy Live Agent and Adobe Brand Concierge do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.5 of 7 capabilitiesShared product typeCompareMMicrosoftPublic · $3.7TOverlaps on agent orchestration, customer support, data analysis and 3 more; Cognigy is acquired, with no independent scale.6 of 7 capabilitiesShared product typeCompareAAlvariaPrivateCognigy xApps and Alvaria Intelligence Platform (AIP) do comparable work on customer support; Cognigy is acquired, with no independent scale; Alvaria's scale not recorded.2 of 7 capabilitiesShared product typeCompareSSpeakPrivate · $162M raisedCognigy Voice Gateway and Speak for Business do comparable work on voice agent; Cognigy is acquired, with no independent scale.1 of 7 capabilitiesShared product typeCompareUUniphorePrivate · $2.5BCognigy Voice Gateway and Self-Service Agent do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.6 of 7 capabilitiesShared product typeCompareZZapierPrivate · $5BCognigy Live Agent and Zapier Chatbots do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.4 of 7 capabilitiesShared product typeCompareLLListen LabsPrivate · $100M raisedCognigy Voice Gateway and Listen do comparable work on voice agent; Cognigy is acquired, with no independent scale.2 of 7 capabilitiesShared product typeCompareRRunwayPrivate · $5.3BCognigy Voice Gateway and Runway Characters do comparable work on voice agent; Cognigy is acquired, with no independent scale.2 of 7 capabilitiesShared product typeCompareAAlphabet (Google)Public · $4.2TCognigy Voice Gateway and Gemini Enterprise for Customer Experience do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.7 of 7 capabilitiesShared product typeCompareNCNAVER CloudPrivateCognigy Agent Copilot and CLOVA Chatbot do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale; NAVER Cloud's scale not recorded.4 of 7 capabilitiesShared product typeCompareTTencentPublic · $510.1BCognigy.AI and Tencent Cloud Agent Development Platform do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.4 of 7 capabilitiesShared product typeCompareDDuolingoPublic · $7.3BCognigy Voice Gateway and Duolingo Max do comparable work on voice agent; Cognigy is acquired, with no independent scale.1 of 7 capabilitiesShared product typeCompareAApplePublic · $4.6TCognigy Voice Gateway and Siri AI do comparable work on voice agent; Cognigy is acquired, with no independent scale.1 of 7 capabilitiesShared product typeCompareFRFurhat RoboticsPrivateCognigy.AI and FurhatAI do comparable work on voice agent; both also serve buyers who need to create synthetic voice and audio; Cognigy is acquired, with no independent scale; Furhat Robotics's scale not recorded.1 of 7 capabilitiesShared product typeCompareSSAPPublic · $256.3BCognigy AI Ops Center and SAP AI Agent Hub both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Cognigy is acquired, with no independent scale.5 of 7 capabilitiesShared product typeCompareMPMeta PlatformsPublic · $1.5TCognigy Live Agent and Meta Business Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Cognigy is acquired, with no independent scale.3 of 7 capabilitiesShared product typeCompareITInvisible TechnologiesPrivate · $144M raisedCognigy AI Ops Center and Synapse both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Cognigy is acquired, with no independent scale.4 of 7 capabilitiesShared product typeCompareDDataikuPrivate · $3.7BCognigy AI Ops Center and Dataiku Agent Hub both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Cognigy is acquired, with no independent scale.4 of 7 capabilitiesShared product typeCompareNNiCEPublic · $6.5BCognigy AI Ops Center and NiCE Quality Management both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Cognigy is acquired, with no independent scale.7 of 7 capabilitiesShared product typeCompareBByteDancePrivateCognigy AI Ops Center and Coze Loop both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Cognigy is acquired, with no independent scale; ByteDance's scale not recorded.4 of 7 capabilitiesShared product typeCompareCCartesiaPrivateCognigy.AI and Sonic / Ink both serve buyers who need to create synthetic voice and audio; Cognigy is acquired, with no independent scale; Cartesia's scale not recorded; ships API service rather than the same layer.Different layerCompareHCHuawei CloudPrivateCognigy Knowledge AI and Question Answering Bot (QABot) do comparable work on customer support; Cognigy is acquired, with no independent scale; Huawei Cloud's scale not recorded.3 of 7 capabilitiesShared product typeCompareSSiemensPublic · $244.7BCognigy AI Ops Center and Industrial AI Suite both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Cognigy is acquired, with no independent scale.5 of 7 capabilitiesShared product typeCompareAAArthur AIPrivate · $62.7M raisedCognigy AI Ops Center and Arthur both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Cognigy is acquired, with no independent scale.2 of 7 capabilitiesShared product typeCompareFAFiddler AIPrivate · $100M raisedCognigy AI Ops Center and Fiddler AI both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Cognigy is acquired, with no independent scale.2 of 7 capabilitiesShared product typeCompareHAHume AIPrivateCognigy AI Ops Center and Kairos Platform both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Cognigy is acquired, with no independent scale; Hume AI's scale not recorded.3 of 7 capabilitiesShared product typeCompareMMercorPrivate · $20BCognigy AI Ops Center and Mercor Enterprise Evals both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Cognigy is acquired, with no independent scale; ships data service rather than the same layer.1 of 7 capabilitiesDifferent layerCompareMAMistral AIPrivate · $13.8BCognigy Voice Gateway and Mistral Speech do comparable work on voice agent; Cognigy is acquired, with no independent scale.1 of 7 capabilitiesShared product typeCompareBBraintrustPrivate · $125M raisedCognigy AI Ops Center and Braintrust both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Cognigy is acquired, with no independent scale.1 of 7 capabilitiesShared product typeCompareGGalileoAcquired ($68M deal)Cognigy AI Ops Center and Galileo both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; both acquired, so no independent scale on either side.1 of 7 capabilitiesShared product typeCompareAAArize AIPrivateOverlaps on agent orchestration, data analysis and evaluation and observability; Cognigy is acquired, with no independent scale; Arize AI's scale not recorded.3 of 7 capabilitiesShared product typeCompareRAResemble AIPrivateCognigy Voice Gateway and Security Awareness Training do comparable work on voice agent; Cognigy is acquired, with no independent scale; Resemble AI's scale not recorded.1 of 7 capabilitiesShared product typeCompareCMComet MLPrivate · $70M raisedCognigy AI Ops Center and Comet Model Production Monitoring both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Cognigy is acquired, with no independent scale.2 of 7 capabilitiesShared product typeCompareDDeepchecksAbsorbedCognigy AI Ops Center and Deepchecks LLM Evaluation both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Cognigy is acquired, with no independent scale; Deepchecks is absorbed, with no independent scale.1 of 7 capabilitiesShared product typeCompareSASarvam AIPrivate · $275M raisedCognigy Voice Gateway and Sarvam Voice Agents do comparable work on voice agent; Cognigy is acquired, with no independent scale.2 of 7 capabilitiesShared product typeCompareSESamsung ElectronicsPublic · $1.2TCognigy Voice Gateway and Bixby do comparable work on voice agent; Cognigy is acquired, with no independent scale.1 of 7 capabilitiesShared product typeCompareLLangfuseAcquiredCognigy AI Ops Center and Langfuse both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; both acquired, so no independent scale on either side.1 of 7 capabilitiesShared product typeCompareNNVIDIAPublic · $5.1TCognigy AI Ops Center and NVIDIA NeMo both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Cognigy is acquired, with no independent scale.4 of 7 capabilitiesShared product typeCompareCClickHousePrivate · $1.1B raisedCognigy AI Ops Center and ClickStack both serve buyers who need to watch an AI agent for suspicious or runaway behaviour; Cognigy is acquired, with no independent scale.3 of 7 capabilitiesShared product typeCompare

Closest alternatives are pairs a vendor page itself compares. Similar products are matched from what each product does; nothing in that group is asserted as a rivalry.

Sources

Total funding

Not found · 4 Sep 2026

Venture-funded before the NiCE acquisition; no total stated by the company.

Valuation

Checked — none published

No standalone valuation published; NiCE does not break it out.

Employees

Not found · 4 Sep 2026

No headcount published.

Founded

Not found · 4 Sep 2026

No founding year on the legal notice or anywhere else on the site; /about-us 404s.

Revenue

Checked — none published

Not broken out by NiCE.

Status

Press release · 8 Sep 2025

Cognigy's own news post: "NiCE (Nasdaq: NICE) today announced the successful closing of its acquisition of Cognigy." Cognigy keeps its record -- it still ships under its own name.

Open Cognigy in the directory

Something wrong here? Send a correction — quote this company id: cognigy.