Cognigy.AI
Platform for building customer-service AI agents and putting them on every channel: Knowledge AI grounds them in a company's own material, Agent Copilot assists the human, Voice Gateway carries them onto the phone, and Insights reports what they did.
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No price published. Read 2026-09-04: the routes are "See a Demo" and "Get Demo", with no pricing page and no figure anywhere on the site.
What it does
- Customer support
- Voice agent
- Knowledge retrieval
- Agent orchestration
Sources
- Pricing
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Official documentation · 5 Sep 2026
Checked 2026-09-05; demo-gated throughout, no figure on the product page, and www.cognigy.com/pricing is a 404.
- Description
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Official documentation · 4 Sep 2026
Its own site, which now brands as "NiCE Cognigy — a NiCE company", names Cognigy.AI, Agentic AI, Knowledge AI, Agent Copilot (Agent Assist), Voice Gateway and Insights & Analytics, and cites being "Named a Leader in the Forrester Wave 2026: Conversational AI Platforms for Customer Service".
- Sold within
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The product page's calls to action are "See a Demo" and "GET A DEMO", and it names no price or plan; a separate "Cognigy.AI Trial Signup" page offers a trial, and no page names a self-serve paid plan.
- URL
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Official documentation · 5 Sep 2026
Dedicated product page, fetched 200 on 2026-09-05: title 'Cognigy.AI | Agentic AI Platform for CX | NiCE Cognigy', H1 'COGNIGY.AI'. Replaces the bare homepage. Batch 10 proposed this product as nice-cognigy-ai under NiCE; resolved 2026-09-05 (decisions-2026-09-05-batch10.md §1) as a diff to the existing record under the separately domained subsidiary, cognigy. The site is co-branded 'NiCE Cognigy' in its title, nav and logo; the footer still reads '© 2026 Cognigy'.
Also from Cognigy
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Cognigy Voice Gateway Application
Carries Cognigy's agents onto the phone channel with low-latency, lifelike speech.
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Cognigy Knowledge AI Application
Turns a company's own documents into answers its agents can give, rather than scripted replies.
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Cognigy Live Agent Application
The human-side workspace: an omnichannel console where staff pick up conversations the AI agents hand over.
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Cognigy Insights Application
Analytics over conversations across every channel, for measuring how the agents are actually performing.
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Cognigy xApps Application
Adds visual, app-like steps inside a voice or chat conversation, so a caller can complete a form mid-call.
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Cognigy AI Agent Studio Application
The build surface where Cognigy's AI agents are designed, configured and released.
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Cognigy Agent Copilot Application
Assists human agents with contextual information, next-best-action suggestions and real-time guidance during customer interactions.
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Cognigy AI Agent Evaluation Developer tool
Simulates conversations and evaluates AI-agent performance before production deployment.
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Cognigy AI Ops Center Platform
Monitors and assures production AI-agent operations for enterprises running Cognigy.AI agents.
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