Cognigy.AI Agent platform

Platform for building customer-service AI agents and putting them on every channel: Knowledge AI grounds them in a company's own material, Agent Copilot assists the human, Voice Gateway carries them onto the phone, and Insights reports what they did.
Cognigy Voice Gateway Application

Carries Cognigy's agents onto the phone channel with low-latency, lifelike speech.
Cognigy Knowledge AI Application

Turns a company's own documents into answers its agents can give, rather than scripted replies.
Cognigy Insights Application

Analytics over conversations across every channel, for measuring how the agents are actually performing.
Cognigy xApps Application

Adds visual, app-like steps inside a voice or chat conversation, so a caller can complete a form mid-call.
Cognigy AI Agent Studio Application

The build surface where Cognigy's AI agents are designed, configured and released.
Cognigy Agent Copilot Application

Assists human agents with contextual information, next-best-action suggestions and real-time guidance during customer interactions.
Cognigy AI Agent Evaluation Developer tool

Simulates conversations and evaluates AI-agent performance before production deployment.
Cognigy AI Ops Center Platform

Monitors and assures production AI-agent operations for enterprises running Cognigy.AI agents.

Show all 9 products from CognigyShow fewer

Something wrong here? Send a correction — quote this product id: cognigy-cognigy-live-agent.

Cognigy Live Agent

What it does