Cognigy Agent Copilot
Assists human agents with contextual information, next-best-action suggestions and real-time guidance during customer interactions.
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No published pricing; contact-sales only. Whether a recurring free tier exists is not stated either way.
What it does
- Customer support
Sources
- Pricing
- Description
- What it does
- Sold within
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Solutions page describing the offering; no explicit CXone/Cognigy.AI entitlement sentence found, contact-sales only.
- Name
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Also from Cognigy
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Cognigy.AI Agent platform
Platform for building customer-service AI agents and putting them on every channel: Knowledge AI grounds them in a company's own material, Agent Copilot assists the human, Voice Gateway carries them onto the phone, and Insights reports what they did.
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Cognigy Voice Gateway Application
Carries Cognigy's agents onto the phone channel with low-latency, lifelike speech.
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Cognigy Knowledge AI Application
Turns a company's own documents into answers its agents can give, rather than scripted replies.
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Cognigy Live Agent Application
The human-side workspace: an omnichannel console where staff pick up conversations the AI agents hand over.
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Cognigy Insights Application
Analytics over conversations across every channel, for measuring how the agents are actually performing.
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Cognigy xApps Application
Adds visual, app-like steps inside a voice or chat conversation, so a caller can complete a form mid-call.
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Cognigy AI Agent Studio Application
The build surface where Cognigy's AI agents are designed, configured and released.
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Cognigy AI Agent Evaluation Developer tool
Simulates conversations and evaluates AI-agent performance before production deployment.
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Cognigy AI Ops Center Platform
Monitors and assures production AI-agent operations for enterprises running Cognigy.AI agents.
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