CXone Platform

NiCE's contact-centre platform, sold as AI across the whole journey rather than a bolt-on: AI agents handling self-service and proactive outreach, Enlighten's domain-specific models, and separate copilots for agents and for supervisors.
Copilot for Agents Application

An AI companion for customer service agents that provides real-time coaching and AI-assisted responses to drive agent productivity and engagement.
Copilot for Supervisors Application

An AI copilot for contact centre supervisors that surfaces team analytics and performance monitoring so leaders can drive focus, productivity and engagement.
Copilot for Leaders Application

A generative-AI product for CX leaders that turns customer interaction data into automated insights and recommended business actions.
AI Agents for Self-Service AI agent

Agentic AI agents native to CXone that resolve customer requests end to end through intelligent voice and digital chat conversations.
AI Agents for Process Automation Agent platform

AI agents that take action across connected back-office systems to automate business processes that would otherwise need manual or human-in-the-loop handling.
AI Agents for Proactive Engagement AI agent

Conversational AI agents that initiate outbound customer conversations across the lifecycle, from onboarding and installation through service and retention.
AI Agents for Sales and Marketing AI agent

AI agents that engage prospects and customers at the moment of intent across touchpoints to win new business and build loyalty.
Xceed AI FRAML Platform

NICE Actimize's platform combining fraud prevention and anti-money-laundering compliance in one AI-powered system, aimed at credit unions and community banks; its Xceed AI Fraud, Xceed AI AML and Xceed AI Investigations modules use AI agents to monitor transactions, reduce false positives, prepare SARs and triage investigations.
NiCE Interaction Analytics Application

Analyzes customer conversations for sentiment, intent and root causes.
NiCE Knowledge Management Application

Provides governed knowledge for customers, agents and AI systems.
NiCE Quality Management Application

Evaluates customer interactions using generative AI for automated scoring, summaries and coaching recommendations.
NiCE Workforce Management Application

Forecasts demand and schedules contact-center staffing using AI.
ActOne Application

ActOne manages financial-crime investigations and cases with embedded agentic AI.
Actimize Intelligence Application

Actimize Intelligence classifies communications to distinguish harmless messages from high-risk communications.
Enlighten Autopilot AI agent

Enlighten Autopilot understands customer intents and conducts conversations for customer self-service.
Enlighten XO Application

Enlighten XO analyzes conversational data to prioritize automation opportunities and build self-service workflows.
IFM Platform

IFM applies AI across fraud-prevention processes, including detection, investigation and operations.
NiCE Omnichannel Routing Application

NiCE Omnichannel Routing uses AI to match voice, digital and work interactions with customer-service resources.
SAM Application

SAM uses machine-learning algorithms to detect potentially illicit transactions.
SURVEIL-X Application

SURVEIL-X uses AI to monitor communications and trading activity for conduct risks.
WL-X Application

WL-X uses AI and machine learning to screen parties and payments against global sanctions.
ActimizeWatch for AML Application

ActimizeWatch for AML monitors criminal typologies and AML model performance using managed machine-learning analytics.
ActimizeWatch Compliance Application

ActimizeWatch Compliance uses machine learning and data science to tune surveillance detection models.
CDD-X Application

CDD-X uses AI for customer segmentation and ongoing customer risk monitoring.
X-Sight Platform

X-Sight provides cloud services and machine-learning analytics for financial crime risk management.

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