C

AI Assistant for Webex Contact Center

Application

by Cisco

AI assistant for contact-centre agents and supervisors that produces call and transfer summaries, live transcription, suggested chat replies, topic analytics, automatic CSAT scoring and agent burnout signals.

Find alternatives to AI Assistant for Webex Contact Center

Separately purchased add-on, not included in base contact-centre subscriptions. The Cisco Collaboration Flex 3.0 Contact Center Data Sheet (2026-06-11) states 'AI Assistant and AI QM are purchased as units. Each unit provides a customer with up to 1500 minutes of voice or 1000 digital sessions or a proportional mix.' No unit price is published.

What it does

• Customer support
• Summarization
• Speech to text
• Data analysis

How it compares

• CXone

  In the CCaaS market, which is a part of the broader Contact Center Infrastructure market that is still mainly held by traditional on-premises players, we compete against Amazon Connect, Avaya, Cisco, Five9, Genesys, and TalkDesk, as well as other niche vendors.

  Regulatory filing · 18 Sep 2026

Sources

Pricing

Official documentation · 1 Sep 2026

Sold within

Pricing page · 30 Sep 2026

Webex Contact Center plans page read with pagetext 2026-09-30, under "Optional add-ons": "Automated support with AI Assistant", "Add real-time agent guidance and supervisor insights", "Starting at$30/user/mo" (Contact Sales). The Flex 3.0 Contact Center data sheet (https://www.cisco.com/c/en/us/products/collateral/customer-collaboration/collab-flex-3-contact-center-ds.html, in-app browser) lists Cisco AI Assistant as a paid add-on, sold in units.

Also from Cisco

• Cisco AI Defense Application

  End-to-end AI security product that discovers an organisation's AI assets, red-teams models and applications for vulnerabilities, and enforces runtime guardrails against prompt injection and data leakage.

• Cisco AI PODs Hardware

  Pre-validated modular AI infrastructure bundles that combine Cisco UCS servers, NVIDIA GPUs, Nexus 9000 400G/800G switching and management software into single orderable stacks for AI inferencing, training and fine-tuning.

• Cisco AI PODs for Collaboration Hardware

  Turnkey on-premises AI appliance that runs real-time speech transcription for Cisco collaboration deployments locally, for customers with data-sovereignty requirements that rule out cloud AI services.

• Cisco Nexus Hyperfabric AI Hardware

  Cloud-managed full-stack AI cluster sold as hardware plus software plus service, packaging Cisco 6000 and N9300 series switches on an 800GbE back-end fabric, UCS servers with NVIDIA H200 GPUs and BlueField DPUs, optional VAST storage and NVIDIA AI Enterprise under the Hyperfabric cloud controller.

• Webex AI Agent AI agent

  Autonomous customer-service AI agent that handles inquiries conversationally across voice, SMS, email, chat and messaging apps and escalates to a human agent with context when it cannot resolve.

• Webex AI Workforce Engagement Management Application

  AI-native workforce engagement suite for contact centres that forecasts demand and optimises shifts, uses NLP and LLMs to evaluate 100 percent of human and AI agent interactions (AI Quality Management), and runs performance coaching and AI-led onboarding simulations.

• Cisco AI Canvas Application

  AgenticOps workspace where teams and AI agents collaborate to investigate, correlate and resolve issues across domains: natural-language querying, multi-step agent workflows, shared real-time visibility, and native Cisco plus third-party tool integration via Cloud Control Studio.

• Cisco IQ Application

  Agentic support intelligence delivered inside Cisco Support and Professional Services — 'the delivery vehicle for everything Cisco Support and Professional Services knows about your environment, made continuously available before you ask for it' — generally available as SaaS since April 2026 and included with existing support contracts.

• Cisco Silicon One Hardware

  Unified programmable networking-silicon architecture for AI, hyperscale, data-centre, service-provider and enterprise routing/switching, spanning five series (G/P/E/K/A) of chip families.

Open Cisco in the directory

Something wrong here? Send a correction — quote this product id: cisco-webex-ai-assistant-contact-center.