C

Webex AI Agent

AI agent

by Cisco

Autonomous customer-service AI agent that handles inquiries conversationally across voice, SMS, email, chat and messaging apps and escalates to a human agent with context when it cannot resolve.

Find alternatives to Webex AI Agent

Separately purchased add-on, not bundled. The Cisco Collaboration Flex 3.0 Contact Center Data Sheet (2026-06-11) states 'AI Agent is purchased in units, and usage is measured in seconds for voice interactions and in sessions for digital interactions', and lists it as a paid add-on across contact centre platforms. No unit price is published; pricing.webex.com shows no rate for it.

What it does

• Customer support
• Voice agent
• Agent orchestration

Sources

Pricing

Official documentation · 1 Sep 2026

Sold within

Official documentation · 30 Sep 2026

Cisco Collaboration Flex 3.0 Contact Center Data Sheet (Updated June 11, 2026) (read in the in-app browser, 2026-09-30; pagetext gets HTTP 403 from cisco.com/webex.com). Table 10 'Add-ons for contact center offers' lists "Webex AI Agent" as + for Webex CC, Webex CCE and UCCE/PCCE, legend "+ Paid add-on"; metered in units, "Webex AI Agent currently integrates with Webex Contact Center" (plus WxCCE, UCCE, PCCE). No unit price; https://www.webex.com/us/en/products/customer-experience/ai-agent.html offers only "Request a Demo".

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