Asana Service Management
AI-native service-management platform for IT, HR, facilities and legal teams: one intake for employee requests, a 24/7 AI agent that resolves routine ones, SLA timers, and a knowledge base built from resolved tickets.
Find alternatives to Asana Service Management
What it does
- Workflow automation
- Knowledge retrieval
Sources
- Pricing
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"Service Enterprise Edition ... Available on Enterprise, and Enterprise+ plans ... Contact sales"; the FAQ calls it "a separate ticket management product with its own pricing".
- Description
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Official documentation · 18 Oct 2026
"A 24/7 AI agent resolves a majority of routine requests before they ever reach a person"; "Automatically turns resolved tickets into reusable knowledge so AI can answer more requests over time."
- What it does
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Official documentation · 18 Oct 2026
"Always-on agentic resolution"; "Self-learning knowledge base"; "SLA timers are built into the ticket workflow."
- Sold within
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Official documentation · 18 Oct 2026
FAQ: "It's a separate ticket management product with its own pricing, not a feature inside your existing Asana plan."
- Name
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Official documentation · 18 Oct 2026
"Asana Service Management: One AI-native Enterprise Service Management platform for IT, HR, facilities, and legal".
- URL
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Official documentation · 18 Oct 2026
The product's own page, linked second in the Products menu as "Asana Service Management".
- Deployment
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Official documentation · 18 Oct 2026
Employees submit requests "through Slack, email, or the Asana portal"; run by Asana as part of its hosted Work Graph.
- Interfaces
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Official documentation · 18 Oct 2026
"Employees can submit requests through Slack, email, or the Asana portal."
- Intended for
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Official documentation · 18 Oct 2026
"built for IT, HR, facilities, and legal teams"; "Service Enterprise Edition".
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