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Request Resolver

AI agent

by Atlassian

Request Resolver writes resolution plans grounded in runbooks.

Find alternatives to Request Resolver

What it does

• Workflow automation

Features 7

• Resolution plansWrites a step-by-step resolution plan grounded in your runbooks and citing the sources used.
• Supervised modeDrafts a plan, waits for an agent to review it, then delivers the approved plan.
• Autonomous modeResolves a request end to end with no human involvement, within configured permissions.
• Per-request-type enablementRuns only on the request types you select in a space, each configured independently.
• Assets queriesWith Assets access, it can query Assets as a step, such as finding the requester's device.
• Plan editing in chatAgents can replace, remove or reorder plan steps in chat before running the plan.
• Admin guidanceProject-wide instructions applied to every plan, kept on an Admin guidance page.

Sources

Pricing

Official documentation · 14 Oct 2026

"Request Resolver usage is measured by Rovo credits."

Description

Official documentation · 14 Oct 2026

"resolution plan grounded in your runbooks"

What it does

Official documentation · 14 Oct 2026

"Request Resolver resolves the request."

Sold within

Official documentation · 14 Oct 2026

"in Jira Service Management by automating common tasks."

Name

Official documentation · 14 Oct 2026

"Work with Request Resolver"

URL

Official documentation · 14 Oct 2026

"Work with Request Resolver"

Deployment

Official documentation · 14 Oct 2026

"Our cloud products provide a complete SaaS solution"

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