A

Request Router

AI agent

by Atlassian

Request Router automates triage and field updates for service requests.

Find alternatives to Request Router

What it does

• Workflow automation

Features 7

• Generate replyDrafts tailored replies from details and comments of past similar work items.
• Suggest priorityAnalyzes details, comments and customer sentiment to suggest a priority.
• Suggest request typeSuggests the correct request type from the summary and description.
• Suggest escalationMonitors sentiment and SLAs to suggest when to escalate.
• Generate summaryReviews activity and conversations in a work item to produce a concise summary.
• Case summaryGathers data, notes and customer communications into a comprehensive case summary.
• Automation modeUsable within automation rules to automate triage and field updates for requests.

Sources

Pricing

Official documentation · 15 Oct 2026

"credits per billable event"

Description

Official documentation · 15 Oct 2026

"automate triage and field updates for requests"

What it does

Official documentation · 15 Oct 2026

"used within automation rules"

Sold within

Official documentation · 15 Oct 2026

"is a Rovo agent designed"

Name

Official documentation · 15 Oct 2026

"Work with Request Router"

URL

Official documentation · 15 Oct 2026

"Work with Request Router"

Deployment

Official documentation · 15 Oct 2026

"Enterprise Cloud plan of Jira"

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