Bernard
AI agents for appliance repair servicers that answer inbound and overflow calls, recognise whether a call is a new repair, warranty dispatch, status request or redo, book a visit that matches technician, territory and parts timing, confirm with customers, and prepare each job with a Pre-ID diagnosis and parts lookup; sold by demo on a paid subscription.
What it does
- Voice agent
- Customer support
- Workflow automation
Features 4
- Answers every callBusiness-hours, overflow, after-hours and voicemail calls handled so no request slips through.
- Recognises the jobIdentifies COD, warranty, redo, status and escalation requests and routes each one.
- Technician matchingPairs each job with the right technician, territory, skills and arrival window.
- Readiness gapsSurfaces missing parts, open questions and coverage conflicts while they can still be fixed.
Sources
- Pricing
-
No pricing page is published; the terms say access requires a paid subscription billed monthly or annually as agreed in an Order Form, and the site offers Get a demo. No prices are published.
- Description
-
Official documentation · 19 Oct 2026
Home page: "Bernard recognizes what the customer needs, finds the right job history, and applies your rules."
- What it does
-
Official documentation · 19 Oct 2026
Home page: "Bernard recognizes what the customer needs, finds the right job history, and applies your rules."
- Sold within
-
Sold by demo request on a paid subscription set in an Order Form; no plans or prices are published.
- Name
-
Official documentation · 19 Oct 2026
Name as published on the product page.
- URL
-
Official documentation · 19 Oct 2026
Product page, read 2026-10-19.
- Deployment
-
Official documentation · 19 Oct 2026
The pages read state no deployment model beyond the vendor-run service; saas is recorded as the vendor-operated reading.
Something wrong here? Send a correction — quote this product id: bernard-platform.