C

Knowledge Agent

Application

by Crescendo

Agent that audits a company's whole support knowledge base for gaps, stale articles, duplicates and conflicts, drafts fixes as reviewable proposals, and scopes each answer the assistant serves by region, audience, product and recency.

Find alternatives to Knowledge Agent

What it does

• Knowledge retrieval
• Customer support

Features 5

• Knowledge base auditAudits the whole corpus and returns a ranked list of gaps, stale content, duplicates and conflicts.
• Reviewable draft changesRewrites, restructures and retirements arrive as reviewable drafts that a person approves.
• Scoped responsesScopes every response by region, audience, product, recency and source authority.
• Retrieval evalsRuns retrieval evaluations through the live path before changes ship.
• Asking for missing factsWhen a required fact is missing, the agent asks the customer instead of guessing.

Sources

Pricing

Not found · 10 Oct 2026

crescendo.ai/pricing now redirects to the home page; every agent page offers only "Get a demo" and no rate is published.

Description

Official documentation · 10 Oct 2026

"The agent audits the entire corpus and returns a ranked list of gaps, stale content, duplicates and conflicts" "Rewrites, restructures and retirements arrive as reviewable drafts." "Every response is scoped by region, audience, product, recency and source authority"

What it does

Official documentation · 10 Oct 2026

"Retrieval evals run through the live path before anything ships."

Sold within

Not found · 10 Oct 2026

Listed on the home page among the agents of the Crescendo CX Platform; no page read states whether it comes with the platform, is bought on top of it, or is sold alone. The page says it "sits inside the same platform as the Concierge Agent", which names the platform but not an entitlement. crescendo.ai/pricing now redirects to the home page; every agent page offers only "Get a demo" and no rate is published.

Name

Official documentation · 10 Oct 2026

Page heading "Knowledge Agent"; title "Knowledge Agent | Crescendo".

URL

Official documentation · 10 Oct 2026

Crescendo's own page for the agent, in the site's Agents menu; HTTP 200 on 2026-10-10.

Deployment

Official documentation · 10 Oct 2026

Runs inside Crescendo's hosted, tenant-isolated platform.

Also from Crescendo

• Crescendo Concierge AI agent

  An AI agent that answers customer-service contacts by voice, chat, email, SMS and WhatsApp, performs account and order actions, and hands unresolved cases to a person with the conversation attached.

• Crescendo CXP AI agent

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• Agent Assist Application

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• Applied Insights Application

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• Quality Agent Application

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• Optimization Agent Agent platform

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• Integration Agent Agent platform

  Agent that reads a business system's API documentation from a plain-English request, plans and builds the integration, tests both happy and failure paths, and publishes it as a permissioned tool the customer-service assistant can call for refunds, order status or CRM updates.

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