C

Quality Agent

Application

by Crescendo

Automated quality assurance for a contact centre: scores every call, chat and email against the company's own rubric the same day, flags missed disclosures, skipped verification and prohibited language, and sends per-interaction feedback to agents and supervisors.

Find alternatives to Quality Agent

What it does

• Customer support
• Data analysis

Features 5

• Automated interaction scoringScores every interaction automatically against the customer's quality rubric.
• Customizable rubricsRubrics can be customized so the quality system reflects what the customer values.
• Real-time compliance flagsFlags issues such as missed disclosures, skipped verification and prohibited language during or right after the call.
• Agent-level feedbackGives agents feedback after every interaction on what went well and what to improve.
• Team-wide coaching patternsSurfaces common failure patterns across agents and where training curriculum needs to change.

Sources

Pricing

Not found · 10 Oct 2026

crescendo.ai/pricing now redirects to the home page; every agent page offers only "Get a demo" and no rate is published.

Description

Official documentation · 10 Oct 2026

"Crescendo's Quality agent scores every interaction against your rubric automatically." "Missed disclosures. Skipped verification. Prohibited language. Quality Assurance catches these immediately" "Agents find out how they did after every call — what went well, what to improve"

What it does

Official documentation · 10 Oct 2026

"Every call, chat, email, and conversation scored against your quality rubric — not a 1-2% sample."

Sold within

Not found · 10 Oct 2026

Listed on the home page among the agents of the Crescendo CX Platform; no page read states whether it comes with the platform, is bought on top of it, or is sold alone. crescendo.ai/pricing now redirects to the home page; every agent page offers only "Get a demo" and no rate is published.

Name

Official documentation · 10 Oct 2026

Page heading "Quality Agent"; title "Quality Agent — AI QA for CX Teams | Crescendo".

URL

Official documentation · 10 Oct 2026

Crescendo's own page for the agent, in the site's Agents menu; HTTP 200 on 2026-10-10.

Deployment

Official documentation · 10 Oct 2026

Runs inside Crescendo's hosted, tenant-isolated platform.

Also from Crescendo

• Crescendo Concierge AI agent

  An AI agent that answers customer-service contacts by voice, chat, email, SMS and WhatsApp, performs account and order actions, and hands unresolved cases to a person with the conversation attached.

• Crescendo CXP AI agent

  Crescendo's AI-native customer-experience platform: a team of AI agents for front-door resolution, live-agent assist, quality scoring and conversation insights, plus agents that build, test and connect the assistants, offered to replace a company's chatbot, CCaaS, ticketing, QA, VoC and knowledge tools.

• Agent Assist Application

  Real-time copilot for a company's human support specialists: when a conversation is escalated it loads the customer history, issue summary and recommended resolution, then surfaces policy and product answers and flags missed disclosures or verification steps while the call is under way.

• Applied Insights Application

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• Optimization Agent Agent platform

  Agent that drafts a customer-service assistant's behaviour, guardrails, policies and tools from a company's real conversation history, turns success criteria into repeatable evaluations run before launch, and traces each later failure to its cause to repair it.

• Integration Agent Agent platform

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• Knowledge Agent Application

  Agent that audits a company's whole support knowledge base for gaps, stale articles, duplicates and conflicts, drafts fixes as reviewable proposals, and scopes each answer the assistant serves by region, audience, product and recency.

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