Five9 Interaction Analytics
Analyzes voice and text customer interactions using AI.
Find alternatives to Five9 Interaction Analytics
What it does
- Data analysis
Features 6
- Trend and Root Cause AnalysisTracks trends with products or services and shows what triggers them.
- Queries and Ad Hoc AnalysisQuick answers to important questions through queries and ad hoc analysis.
- Automated Quality ManagementAutomated scoring and evaluation assignment for quality programs.
- Speech and Text AnalysisAI-driven analytics across voice and text interactions.
- Automatic Topic IdentificationIdentifies topics to target outcomes such as first contact resolution and retention.
- Multilingual AnalysisSupports 28 languages, including multiple languages in a single interaction.
Sources
- Pricing
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Official documentation · 14 Oct 2026
"Talk to an expert"
- Description
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Official documentation · 14 Oct 2026
"AI-driven analytics across voice and text interactions"
- What it does
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Official documentation · 14 Oct 2026
"AI-based natural language understanding"
- Sold within
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Official documentation · 14 Oct 2026
"Five9 Genius CX Platform"
- Name
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Official documentation · 14 Oct 2026
"Five9 Interaction Analytics turns"
- URL
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Official documentation · 14 Oct 2026
"Five9 Interaction Analytics turns"
- Deployment
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Official documentation · 14 Oct 2026
"Our unified cloud-native offering"
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Five9 AI Knowledge Application
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Five9 Agentic Quality Management Application
Automatically evaluates contact center interactions and provides coaching.
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Five9 Genius Routing Application
Routes customer interactions using adaptive routing and queue control.
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Five9 CX Intelligence Data service
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Five9 IVA Studio Agent platform
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