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Five9 IVA Studio

Agent platform

by Five9

Five9 IVA Studio provides a cloud platform for building conversational AI virtual agents.

Find alternatives to Five9 IVA Studio

What it does

• Customer support

Features 6

• Drag-and-drop workflow builderNon-technical users deploy conversational workflows by drag-and-drop with a Task Library of templates.
• Developer toolsJavaScript functions, API access and collaboration features for advanced dialog flows.
• Virtual voiceoverPrompts in 40+ languages with 25 high-fidelity synthetic voice avatars.
• Tone analyzer and voice biometricsEvaluates caller sentiment and authenticates identity with voice biometrics.
• Switchable conversational AI enginesUses AI services from Google, IBM Watson, Amazon Lex and Microsoft, switchable without lock-in.
• Omnichannel deploymentBuild, manage and deploy IVAs across voice, chatbot, SMS and mobile messaging from one interface.

Sources

Pricing

Official documentation · 15 Oct 2026

"Talk to us about your stack."

Description

Official documentation · 15 Oct 2026

"to build Five9 IVAs"

What it does

Official documentation · 15 Oct 2026

"create ready-to-use virtual agents to perform common user self-service tasks"

Sold within

Official documentation · 15 Oct 2026

"Five9 provides a single, cloud-based, no-code development platform."

Name

Official documentation · 15 Oct 2026

"Five9 IVA Studio enables"

URL

Official documentation · 15 Oct 2026

"Five9 IVA Studio enables"

Deployment

Official documentation · 15 Oct 2026

"with a cloud-based, no-code platform."

Also from Five9

• Five9 Genius AI Platform

  AI agents, AI Agent Assist and AI Summaries handling customer voice/chat interactions inside Five9's cloud contact-center platform.

• Five9 AI Insights Application

  Analyzes customer interactions, categorizes calls and presents results in a dashboard.

• Five9 AI Knowledge Application

  Uses contextual search and retrieval augmented generation to find answers in company data.

• Five9 Agentic Quality Management Application

  Automatically evaluates contact center interactions and provides coaching.

• Five9 Interaction Analytics Application

  Analyzes voice and text customer interactions using AI.

• Five9 Genius Routing Application

  Routes customer interactions using adaptive routing and queue control.

• Five9 CX Intelligence Data service

  Five9 CX Intelligence combines customer data, business knowledge, and operational intelligence for human and AI agents.

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