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Genesys Cloud AI Studio

Agent platform

by Genesys

Genesys Cloud AI Studio is a centralized, low-code hub for building, configuring, managing and governing AI-powered experiences such as virtual agents and copilots.

Find alternatives to Genesys Cloud AI Studio

No standalone price is published. The AI Studio page carries no pricing, licensing or token statement and offers only demo CTAs; it is presented as a capability of Genesys Cloud CX, sold on the published per-user tiers (CX 1 $75 / CX 2 $115 / CX 3 $155 / CX 4 $240 per user per month, billed annually). The vendor's AI Experience tokens page names virtual agents, copilots and predictive engagement as the token-metered capabilities and does NOT name AI Studio, so no usage-based model is claimed here.

What it does

• Agent orchestration
• Customer support
• Workflow automation

How it compares

• Verint Agent Factory

  Key competitors include Alvaria, Inc., Calabrio, Inc., Genesys Cloud Services, Inc., NICE Ltd., Pegasystems Inc., Qualtrics International Inc., divisions of larger companies, including Microsoft Corporation, Alphabet Inc. (Google), Amazon.com, Inc., and Salesforce, Inc.

  Regulatory filing · 19 Sep 2026

Sources

Pricing

Pricing page · 5 Sep 2026

Fetched 200. Four Genesys Cloud CX subscription tiers billed annually; no AI Studio line item and no add-on prices ('Contact a Genesys expert for detailed pricing information').

Description

Official documentation · 5 Sep 2026

Fetched 200. Page names the product 'Genesys Cloud AI Studio' and markets it as a no-code hub for building AI agents and copilots without coding expertise.

Sold within

Official documentation · 5 Sep 2026

Page presents AI Studio as part of Genesys Cloud CX, the platform that orchestrates customer experiences with AI.

Also from Genesys

• Genesys Cloud CX Platform

  Contact-centre platform where AI usage is metered separately from seats: always-on virtual agents, copilots in the agent workspace, and an AI Studio for building and governing agents — with AI Experience tokens granted per organisation and per agent.

• Genesys Cloud Agentic Virtual Agent AI agent

  Genesys Cloud Agentic Virtual Agent is an autonomous AI agent that reasons through a customer's goal, plans actions and executes multi-step workflows across systems to resolve requests end to end without human intervention.

• Genesys Cloud Copilot Application

  Genesys Cloud Copilot gives contact-centre agents and supervisors real-time AI assistance including auto-summarisation, knowledge retrieval, next-best-action guidance and translation across 70+ languages.

• Genesys Cloud Knowledge Fabric Data service

  Genesys Cloud Knowledge Fabric unifies enterprise knowledge from multiple sources into an adaptive layer that powers AI agents with contextual search and generative-AI answers carrying source citations.

• Conversational Intelligence Application

  The speech and text analytics layer of Genesys Cloud CX: it transcribes voice and digital interactions, spots topics, scores customer sentiment and agent empathy, and reports how they change over time. It is a capability inside the Genesys Cloud CX tiers rather than a product bought on its own.

• Predictive Engagement Application

  Watches website visitor behaviour inside Genesys Cloud CX, scores each visitor's likelihood to buy, churn or abandon a cart, and triggers a chat, offer or message when the model says it is worth engaging. Included in the CX 2 tier and above; an add-on on CX 1.

• Genesys Cloud Quality Assurance Application

  Selects and analyzes customer interactions for quality assurance using AI.

• Genesys Cloud Workforce Forecasting Application

  Forecasts staffing needs up to two years ahead using 25+ machine-learning models and an AI-powered Activity Planner for schedule optimization.

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