G

Genesys

Application

Contact-centre platform with virtual agents answering on their own, copilots beside human agents, and an AI Studio for building and governing both — priced with AI usage metered in tokens on top of the seat.

Total funding—

Valuation—

Employees—

Founded1990

HeadquartersMenlo Park, USA

StatusPrivate

Products

Selected offerings — the AI products recorded here, not the vendor's full catalogue.

• Genesys Cloud CX Platform Sold on its own

  Contact-centre platform where AI usage is metered separately from seats: always-on virtual agents, copilots in the agent workspace, and an AI Studio for building and governing agents — with AI Experience tokens granted per organisation and per agent.

Inside Genesys Cloud CX

• Genesys Cloud AI Studio Agent platform Included with the parent

  Genesys Cloud AI Studio is a centralized, low-code hub for building, configuring, managing and governing AI-powered experiences such as virtual agents and copilots.

• Genesys Cloud Agentic Virtual Agent AI agent Included with the parent

  Genesys Cloud Agentic Virtual Agent is an autonomous AI agent that reasons through a customer's goal, plans actions and executes multi-step workflows across systems to resolve requests end to end without human intervention.

• Genesys Cloud Copilot Application Included with the parent

  Genesys Cloud Copilot gives contact-centre agents and supervisors real-time AI assistance including auto-summarisation, knowledge retrieval, next-best-action guidance and translation across 70+ languages.

• Genesys Cloud Knowledge Fabric Data service Included with the parent

  Genesys Cloud Knowledge Fabric unifies enterprise knowledge from multiple sources into an adaptive layer that powers AI agents with contextual search and generative-AI answers carrying source citations.

• Conversational Intelligence Application Paid add-on to the parent

  The speech and text analytics layer of Genesys Cloud CX: it transcribes voice and digital interactions, spots topics, scores customer sentiment and agent empathy, and reports how they change over time. It is a capability inside the Genesys Cloud CX tiers rather than a product bought on its own.

• Predictive Engagement Application Paid add-on to the parent

  Watches website visitor behaviour inside Genesys Cloud CX, scores each visitor's likelihood to buy, churn or abandon a cart, and triggers a chat, offer or message when the model says it is worth engaging. Included in the CX 2 tier and above; an add-on on CX 1.

• Genesys Cloud Quality Assurance Application

  Selects and analyzes customer interactions for quality assurance using AI.

• Genesys Cloud Workforce Forecasting Application Included with the parent

  Forecasts staffing needs up to two years ahead using 25+ machine-learning models and an AI-powered Activity Planner for schedule optimization.

Closest alternatives 4

NNiCEPublic · $6.5B9 of 11 capabilitiesShared product typeNamed in filingHandle customer support conversationsCompareLLivePersonAcquired3 of 11 capabilitiesShared product typeNamed in filingHandle customer support conversationsCompareFFive9Public · $2.7BFive9's own FY2025 10-K, Competition section.2 of 11 capabilitiesShared product typeNamed in filingHandle customer support conversationsCompareVSVerint SystemsAcquiredSame 10-K Competition statement names Genesys Cloud Services. Genesys's AI Studio agent-building product shares build-ai-agents with Verint's Agent Factory.7 of 11 capabilitiesShared product typeNamed in filingBuild and run AI agentsCompare

Similar products 118

How this list is ranked ↗

ZZendeskPrivate · $10.2BGenesys Cloud Quality Assurance and Zendesk Workforce Management do comparable work on customer support; larger scale (private).8 of 11 capabilitiesShared product typeCompareFFreshworksPublic · $3.4BGenesys Cloud AI Studio and Freddy AI Agent Studio do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Genesys's scale not recorded.8 of 11 capabilitiesShared product typeCompareTTwilioPublic · $36.5BGenesys Cloud Agentic Virtual Agent and Conversation Orchestrator do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).8 of 11 capabilitiesShared product typeCompareHHaptikAcquired ($112M deal)Predictive Engagement and Interakt do comparable work on customer support and sales outreach; both also serve buyers who need to handle customer support conversations; Genesys's scale not recorded; Haptik is acquired, with no independent scale.4 of 11 capabilitiesShared product typeCompareCCrestaPrivate · $1.6BGenesys Cloud Quality Assurance and Cresta Conversation Intelligence do comparable work on customer support; Genesys's scale not recorded.7 of 11 capabilitiesShared product typeCompareZZoomPublic · $28.7BGenesys Cloud Quality Assurance and Zoom Workforce Management do comparable work on customer support; larger scale (public).11 of 11 capabilitiesShared product typeCompareDDecagonPrivate · $4.5BGenesys Cloud Quality Assurance and Insights & Reporting do comparable work on customer support; Genesys's scale not recorded.5 of 11 capabilitiesShared product typeCompareCCognigyAcquiredGenesys Cloud Quality Assurance and Cognigy Agent Copilot do comparable work on customer support; Genesys's scale not recorded; Cognigy is acquired, with no independent scale.6 of 11 capabilitiesShared product typeCompareYYellow.aiPrivateGenesys Cloud Quality Assurance and Agent Assist do comparable work on customer support; scale not recorded for either.5 of 11 capabilitiesShared product typeCompareFForethoughtPrivate · $115M raisedPredictive Engagement and Forethought Agentic AI Copilot do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Genesys's scale not recorded.4 of 11 capabilitiesShared product typeCompareSSierraPrivate · $15.8BPredictive Engagement and Channels do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (private).6 of 11 capabilitiesShared product typeComparePPegasystemsPublic · $6.1BGenesys Cloud Copilot and Pega Knowledge Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).5 of 11 capabilitiesShared product typeCompareSSalesforcePublic · $196.1BOverlaps on agent orchestration, customer support, data analysis and 3 more; larger scale (public).6 of 11 capabilitiesShared product typeCompareKKrispPrivateOverlaps on customer support, data analysis, speech to text and 2 more; scale not recorded for either.5 of 11 capabilitiesShared product typeCompareSServiceNowPublic · $130.1BGenesys Cloud Agentic Virtual Agent and AI Agents do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).7 of 11 capabilitiesShared product typeCompareCCrescendoPrivate · $500MGenesys Cloud CX and Crescendo Concierge do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; smaller scale (private).2 of 11 capabilitiesShared product typeComparePParloaPrivate · $3BGenesys Cloud CX and Parloa AMP do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; Genesys's scale not recorded.2 of 11 capabilitiesShared product typeCompareWWorkdayPublic · $49.3BGenesys Cloud Agentic Virtual Agent and Workday Paradox Candidate Experience do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).5 of 11 capabilitiesShared product typeCompareVSVeeva SystemsPublic · $45.5BGenesys Cloud Copilot and Veeva Ostro do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).5 of 11 capabilitiesShared product typeCompareKKore.aiPrivateGenesys Cloud AI Studio and Artemis do comparable work on customer support; both also serve buyers who need to handle customer support conversations; scale not recorded for either.2 of 11 capabilitiesShared product typeCompareYYandexPublicConversational Intelligence and Yandex SpeechSense do comparable work on customer support and speech to text; both also serve buyers who need to handle customer support conversations and turn speech into text; scale not recorded for either.8 of 11 capabilitiesShared product typeCompareFFinAcquired ($3.6B deal)Predictive Engagement and Copilot do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Genesys's scale not recorded; Fin is acquired, with no independent scale.5 of 11 capabilitiesShared product typeCompareAAdaPrivateGenesys Cloud Agentic Virtual Agent and Ada AI Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; scale not recorded for either.1 of 11 capabilitiesShared product typeCompareSASoundHound AIPublic · $3.1BGenesys Cloud AI Studio and OASYS do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Genesys's scale not recorded.3 of 11 capabilitiesShared product typeCompareAAtlassianPublic · $48.2BGenesys Cloud Copilot and Customer Service Management do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).7 of 11 capabilitiesShared product typeCompareKHK HealthPrivate · $380M raisedPredictive Engagement and PatientGPT do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Genesys's scale not recorded.1 of 11 capabilitiesShared product typeCompareOOraclePublic · $454.4BGenesys Cloud CX and Oracle Digital Assistant do comparable work on customer support and voice agent; both also serve buyers who need to create synthetic voice and audio and handle customer support conversations; larger scale (public).8 of 11 capabilitiesShared product typeCompareHHubSpotPublic · $13BGenesys Cloud AI Studio and Agent Hub do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).8 of 11 capabilitiesShared product typeCompareXXiao-iPublicGenesys Cloud CX and Xiao-i cognitive intelligence platform do comparable work on customer support and voice agent; both also serve buyers who need to create synthetic voice and audio and handle customer support conversations; smaller scale (public).4 of 11 capabilitiesShared product typeCompareHAHippocratic AIPrivate · $3.5BGenesys Cloud Agentic Virtual Agent and Hippocratic AI Healthcare Agents do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Genesys's scale not recorded.3 of 11 capabilitiesShared product typeCompareKKlaviyoPublic · $5.5BGenesys Cloud Agentic Virtual Agent and Klaviyo Customer Agent do comparable work on customer support; both also serve buyers who need to handle customer support conversations; Genesys's scale not recorded.2 of 11 capabilitiesShared product typeCompareAAmazonPublic · $2.8TGenesys Cloud CX and Amazon Connect Customer do comparable work on customer support and voice agent; both also serve buyers who need to handle customer support conversations; larger scale (public).8 of 11 capabilitiesShared product typeCompareEEliseAIPrivate · $384M raisedGenesys Cloud CX and EliseAI do comparable work on customer support and voice agent; both also serve buyers who need to create synthetic voice and audio and handle customer support conversations; Genesys's scale not recorded.3 of 11 capabilitiesShared product typeCompareAAdobePublic · $115.9BGenesys Cloud Copilot and Adobe Brand Concierge do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).8 of 11 capabilitiesShared product typeCompareAHAssort HealthPrivate · $1.2BGenesys Cloud Agentic Virtual Agent and Assort Concierge do comparable work on customer support; both also serve buyers who need to handle customer support conversations; smaller scale (private).3 of 11 capabilitiesShared product typeCompareCCiscoPublic · $433.3BConversational Intelligence and AI Assistant for Webex Contact Center do comparable work on customer support and speech to text; both also serve buyers who need to handle customer support conversations and turn speech into text; larger scale (public).7 of 11 capabilitiesShared product typeCompareMmonday.comPublic · $3.9BGenesys Cloud Quality Assurance and monday service do comparable work on customer support; Genesys's scale not recorded.4 of 11 capabilitiesShared product typeCompareSSmartsheetPrivate · $8.4BGenesys Cloud Copilot and Smartsheet AI do comparable work on summarization and translation; larger scale (private).5 of 11 capabilitiesShared product typeCompareCCerencePublic · $384.9MGenesys Cloud CX and Cerence xUI do comparable work on voice agent; both also serve buyers who need to create synthetic voice and audio; smaller scale (public).3 of 11 capabilitiesShared product typeCompareMMicrosoftPublic · $3.7TGenesys Cloud AI Studio and Microsoft Copilot Studio do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).9 of 11 capabilitiesShared product typeCompareNNotionPrivate · $11BConversational Intelligence and Notion AI Meeting Notes do comparable work on speech to text; both also serve buyers who need to turn speech into text; larger scale (private).6 of 11 capabilitiesShared product typeCompareEElevenLabsPrivate · $11BGenesys Cloud CX and ElevenLabs Agents do comparable work on customer support and voice agent; both also serve buyers who need to create synthetic voice and audio and handle customer support conversations; larger scale (private).5 of 11 capabilitiesShared product typeCompareWFWispr FlowPrivate · $2BConversational Intelligence and Wispr Flow Dictation do comparable work on speech to text; both also serve buyers who need to turn speech into text; Genesys's scale not recorded.3 of 11 capabilitiesShared product typeCompareDDuolingoPublic · $7.3BConversational Intelligence and Duolingo English Test do comparable work on speech to text; both also serve buyers who need to turn speech into text; larger scale (public).3 of 11 capabilitiesShared product typeCompareDDeepLPrivate · $2BGenesys Cloud Copilot and DeepL Customization Hub do comparable work on translation; Genesys's scale not recorded.4 of 11 capabilitiesShared product typeCompareCClayPrivate · $319M raisedPredictive Engagement and Clay Sequencer do comparable work on sales outreach; Genesys's scale not recorded.3 of 11 capabilitiesShared product typeCompareLLinagoraPrivateConversational Intelligence and LinTO do comparable work on speech to text; both also serve buyers who need to turn speech into text; scale not recorded for either.3 of 11 capabilitiesShared product typeCompareKHKakao HealthcarePrivateConversational Intelligence and PASTA do comparable work on speech to text; both also serve buyers who need to turn speech into text; scale not recorded for either.3 of 11 capabilitiesShared product typeCompareSSpeakPrivate · $162M raisedConversational Intelligence and Speak do comparable work on speech to text; both also serve buyers who need to turn speech into text; Genesys's scale not recorded.2 of 11 capabilitiesShared product typeCompareAAbridgePrivate · $5.3BConversational Intelligence and Abridge do comparable work on speech to text; both also serve buyers who need to turn speech into text; Genesys's scale not recorded.2 of 11 capabilitiesShared product typeCompareAAlvariaPrivateGenesys Cloud CX and Alvaria Intelligence Platform (AIP) do comparable work on customer support; scale not recorded for either.2 of 11 capabilitiesShared product typeCompareFFathomAcquiredConversational Intelligence and Fathom do comparable work on speech to text; both also serve buyers who need to turn speech into text; Genesys's scale not recorded; Fathom is acquired, with no independent scale.2 of 11 capabilitiesShared product typeCompareGGranolaPrivate · $1.5BGenesys Cloud Copilot and Granola Chat do comparable work on summarization; Genesys's scale not recorded.3 of 11 capabilitiesShared product typeCompareGGensparkPrivate · $645M raisedConversational Intelligence and Speakly do comparable work on speech to text; both also serve buyers who need to turn speech into text; Genesys's scale not recorded.4 of 11 capabilitiesShared product typeCompareUUniphorePrivate · $2.5BGenesys Cloud Copilot and Real-time Guidance Agent do comparable work on customer support and summarization; both also serve buyers who need to handle customer support conversations; Genesys's scale not recorded.8 of 11 capabilitiesShared product typeCompareZZapierPrivate · $5BGenesys Cloud Knowledge Fabric and Zapier Chatbots do comparable work on customer support; both also serve buyers who need to draft and edit written content and handle customer support conversations; Genesys's scale not recorded.6 of 11 capabilitiesShared product typeCompareBBridgeMindPrivateConversational Intelligence and BridgeVoice do comparable work on speech to text; both also serve buyers who need to turn speech into text; scale not recorded for either.2 of 11 capabilitiesShared product typeCompareOOtter.aiPrivateConversational Intelligence and OtterPilot do comparable work on speech to text; both also serve buyers who need to turn speech into text; scale not recorded for either.2 of 11 capabilitiesShared product typeCompareFRFurhat RoboticsPrivateGenesys Cloud CX and FurhatAI do comparable work on voice agent; both also serve buyers who need to create synthetic voice and audio; scale not recorded for either.3 of 11 capabilitiesShared product typeCompareSSlackPrivateGenesys Cloud Copilot and Slack AI do comparable work on summarization and translation; scale not recorded for either.5 of 11 capabilitiesShared product typeCompareUUnbabelAcquired ($91.2M deal)Genesys Cloud Copilot and Unbabel MT Score do comparable work on translation; Genesys's scale not recorded; Unbabel is acquired, with no independent scale.1 of 11 capabilitiesShared product typeCompareCCanvaPrivate · $42BOverlaps on data analysis, summarization, text generation and 2 more; larger scale (private).5 of 11 capabilitiesShared product typeCompareNCNAVER CloudPrivateConversational Intelligence and CLOVA AiCall do comparable work on customer support and speech to text; both also serve buyers who need to handle customer support conversations and turn speech into text; scale not recorded for either.8 of 11 capabilitiesShared product typeCompareRRespeecherPrivate · $4M raisedGenesys Cloud CX and Respeecher Text-to-Speech API do comparable work on voice agent; both also serve buyers who need to create synthetic voice and audio; Genesys's scale not recorded.1 of 11 capabilitiesShared product typeCompareBBoxPublic · $4.8BGenesys Cloud Knowledge Fabric and Box AI Studio both serve buyers who need to draft and edit written content; Genesys's scale not recorded.5 of 11 capabilitiesShared product typeCompareRSRosetta StoneAcquiredConversational Intelligence and Rosetta Stone Sapphire do comparable work on speech to text; Genesys's scale not recorded; Rosetta Stone is acquired, with no independent scale.1 of 11 capabilitiesShared product typeCompareZZoomInfoPublic · $1.1BPredictive Engagement and ZoomInfo Copilot do comparable work on sales outreach; smaller scale (public).2 of 11 capabilitiesShared product typeCompareMMoveworksAcquiredOverlaps on agent orchestration, data analysis, knowledge retrieval and 3 more; Genesys's scale not recorded; Moveworks is acquired, with no independent scale.6 of 11 capabilitiesShared product typeCompareAApplePublic · $4.6TGenesys Cloud Copilot and Apple Intelligence do comparable work on summarization and translation; larger scale (public).4 of 11 capabilitiesShared product typeCompareDDropboxPublic · $7.8BGenesys Cloud Copilot and Dropbox Dash do comparable work on summarization; larger scale (public).3 of 11 capabilitiesShared product typeCompareIMInsilico MedicinePublic · $4.3BGenesys Cloud Copilot and Science42: DORA do comparable work on summarization; Genesys's scale not recorded.5 of 11 capabilitiesShared product typeCompareCConsensusPrivate · $45M raisedGenesys Cloud Copilot and Consensus do comparable work on summarization; Genesys's scale not recorded.2 of 11 capabilitiesShared product typeCompareEEvenUpPrivate · $2BGenesys Cloud CX and EvenUp Communication Agents do comparable work on voice agent; Genesys's scale not recorded.2 of 11 capabilitiesShared product typeCompareTBThe Browser CompanyPrivateGenesys Cloud Copilot and Dia do comparable work on summarization; scale not recorded for either.3 of 11 capabilitiesShared product typeCompareCCluelyPrivate · $15M raisedGenesys Cloud Copilot and Cluely do comparable work on summarization; Genesys's scale not recorded.2 of 11 capabilitiesShared product typeCompareAAlphabet (Google)Public · $4.2TGenesys Cloud AI Studio and Customer Experience Agent Studio do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).10 of 11 capabilitiesShared product typeCompareFFirefliesPrivateConversational Intelligence and Fireflies.ai meeting assistant do comparable work on speech to text; scale not recorded for either.1 of 11 capabilitiesShared product typeCompareCCaptionsPrivate · $500MConversational Intelligence and Captions do comparable work on speech to text; smaller scale (private).1 of 11 capabilitiesShared product typeCompareRRingCentralPublic · $2.3BConversational Intelligence and AI Conversation Expert (ACE) do comparable work on speech to text; Genesys's scale not recorded.2 of 11 capabilitiesShared product typeCompareHHeyGenPrivate · $500MGenesys Cloud Copilot and HeyGen Video Translator do comparable work on translation; smaller scale (private).1 of 11 capabilitiesShared product typeCompareCCartesiaPrivateConversational Intelligence and Sonic / Ink do comparable work on speech to text; both also serve buyers who need to turn speech into text; scale not recorded for either; ships API service rather than the same layer.1 of 11 capabilitiesDifferent layerCompareTTencentPublic · $510.1BGenesys Cloud AI Studio and Tencent Cloud Agent Development Platform do comparable work on customer support; both also serve buyers who need to handle customer support conversations; larger scale (public).7 of 11 capabilitiesShared product typeCompareCCopy.aiAcquired ($13.9M deal)Overlaps on agent orchestration, data analysis, knowledge retrieval and 2 more; Genesys's scale not recorded; Copy.ai is acquired, with no independent scale.5 of 11 capabilitiesShared product typeCompareMPMeta PlatformsPublic · $1.5TPredictive Engagement and Meta Business Agent do comparable work on customer support and sales outreach; both also serve buyers who need to handle customer support conversations; larger scale (public).5 of 11 capabilitiesShared product typeCompare0101.AIPrivateOverlaps on agent orchestration, data analysis, sales outreach and 2 more; scale not recorded for either.5 of 11 capabilitiesShared product typeCompareEElicitPrivate · $100MGenesys Cloud Copilot and Elicit do comparable work on summarization; smaller scale (private).2 of 11 capabilitiesShared product typeCompareHCHuawei CloudPrivateGenesys Cloud Knowledge Fabric and Question Answering Bot (QABot) do comparable work on customer support; both also serve buyers who need to handle customer support conversations; scale not recorded for either.4 of 11 capabilitiesShared product typeCompareMAMistral AIPrivate · $13.8BConversational Intelligence and Mistral Speech do comparable work on speech to text; both also serve buyers who need to turn speech into text; larger scale (private).4 of 11 capabilitiesShared product typeCompareSSpeechmaticsPrivateConversational Intelligence and Speech to Text API do comparable work on speech to text; both also serve buyers who need to turn speech into text; scale not recorded for either; ships API service and developer tool rather than the same layer.5 of 11 capabilitiesDifferent layerCompareKKuaishouPublic · $18.6BConversational Intelligence and CyberCut do comparable work on speech to text; both also serve buyers who need to turn speech into text; larger scale (public).1 of 11 capabilitiesShared product typeCompareSESamsung ElectronicsPublic · $1.2TConversational Intelligence and Bixby do comparable work on speech to text; both also serve buyers who need to turn speech into text; larger scale (public).4 of 11 capabilitiesShared product typeCompareSASakana AIPrivate · $2.7BGenesys Cloud Copilot and Sakana Translate do comparable work on translation; Genesys's scale not recorded.3 of 11 capabilitiesShared product typeCompareHAHume AIPrivateGenesys Cloud CX and Empathic Voice Interface (EVI) do comparable work on voice agent; both also serve buyers who need to create synthetic voice and audio; scale not recorded for either.2 of 11 capabilitiesShared product typeCompareRAResemble AIPrivateGenesys Cloud CX and Security Awareness Training do comparable work on voice agent; both also serve buyers who need to create synthetic voice and audio; scale not recorded for either.2 of 11 capabilitiesShared product typeCompare44ParadigmPublic · $2BGenesys Cloud Knowledge Fabric and 4Paradigm SageGPT both serve buyers who need to draft and edit written content; Genesys's scale not recorded.3 of 11 capabilitiesShared product typeCompareSASarvam AIPrivate · $275M raisedGenesys Cloud Copilot and Sarvam Content Studio do comparable work on translation; Genesys's scale not recorded.5 of 11 capabilitiesShared product typeCompareAAAleph AlphaPrivate · $500M raisedGenesys Cloud Copilot and PhariaAI do comparable work on summarization and translation; Genesys's scale not recorded.4 of 11 capabilitiesShared product typeCompareAAlibabaPublic · $273.4BGenesys Cloud Copilot and Qwen do comparable work on summarization and translation; larger scale (public).4 of 11 capabilitiesShared product typeCompareZZ.ai (Zhipu AI)Public · $58.6BGenesys Cloud Copilot and AMiner do comparable work on summarization; larger scale (public).7 of 11 capabilitiesShared product typeCompareSESchneider ElectricPublic · $200.4BOverlaps on data analysis and workflow automation; larger scale (public).2 of 11 capabilitiesShared product typeCompareDDeepgramPrivate · $1.3BConversational Intelligence and Deepgram Audio Intelligence do comparable work on speech to text; both also serve buyers who need to turn speech into text; smaller scale (private); ships API service rather than the same layer.4 of 11 capabilitiesDifferent layerCompareAAssemblyAIPrivate · $115M raisedConversational Intelligence and AssemblyAI Universal Speech-to-Text API do comparable work on speech to text; both also serve buyers who need to turn speech into text; Genesys's scale not recorded; ships API service rather than the same layer.1 of 11 capabilitiesDifferent layerCompareAAlphaSensePrivate · $7.5BOverlaps on data analysis and knowledge retrieval; larger scale (private).2 of 11 capabilitiesShared product typeCompareWWaivPrivate · $35M raisedOverlaps on data analysis and workflow automation; Genesys's scale not recorded.2 of 11 capabilitiesShared product typeComparePPresightPublic · $5.6BOverlaps on agent orchestration, data analysis, knowledge retrieval and 2 more; Genesys's scale not recorded.5 of 11 capabilitiesShared product typeCompareLLightOnPublic · $29.6MGenesys Cloud Copilot and LightOn Enterprise do comparable work on summarization; smaller scale (public).3 of 11 capabilitiesShared product typeCompareTATempus AIPublic · $12.4BOverlaps on agent orchestration and data analysis; larger scale (public).2 of 11 capabilitiesShared product typeCompareITInvisible TechnologiesPrivate · $144M raisedOverlaps on agent orchestration, data analysis and workflow automation; Genesys's scale not recorded.3 of 11 capabilitiesShared product typeCompareIIntuitPublic · $97.9BOverlaps on agent orchestration, data analysis and workflow automation; larger scale (public).3 of 11 capabilitiesShared product typeCompareBBaiduPublic · $31.6BOverlaps on agent orchestration, data analysis, summarization and 1 more; larger scale (public).4 of 11 capabilitiesShared product typeCompareDDeepSeekPrivate · $50BGenesys Cloud Copilot and DeepSeek do comparable work on summarization; larger scale (private).3 of 11 capabilitiesShared product typeCompareSSentinelOnePublic · $7.5BOverlaps on data analysis; larger scale (public).1 of 11 capabilitiesShared product typeCompareOOpenAIPrivate · $852BOverlaps on agent orchestration, data analysis, speech to text and 3 more; larger scale (private).6 of 11 capabilitiesShared product typeCompareFAFireworks AIPrivate · $17.5BConversational Intelligence and Fireworks Speech Recognition do comparable work on speech to text; both also serve buyers who need to turn speech into text; larger scale (private); ships API service and model API rather than the same layer.2 of 11 capabilitiesDifferent layerCompareWWritesonicPrivateOverlaps on data analysis, text generation and workflow automation; scale not recorded for either.3 of 11 capabilitiesShared product typeComparePPalantirPublic · $426.5BOverlaps on agent orchestration, data analysis and workflow automation; larger scale (public).3 of 11 capabilitiesShared product typeCompareHHyperWritePrivateGenesys Cloud Knowledge Fabric and HyperWrite both serve buyers who need to draft and edit written content; scale not recorded for either.2 of 11 capabilitiesShared product typeCompareNNVIDIAPublic · $5.1TGenesys Cloud CX and NVIDIA ACE do comparable work on voice agent; larger scale (public).4 of 11 capabilitiesShared product typeCompare

Closest alternatives are pairs a vendor page itself compares. Similar products are matched from what each product does; nothing in that group is asserted as a rivalry.

Sources

Total funding

Checked — none published

Private-equity owned rather than venture-funded; no cumulative funding figure applies.

Valuation

Checked — none published

No valuation published; privately held by three PE firms.

Employees

Checked — none published

Genesys's own /company page and its 2025-2026 press releases state customer counts (8,000+ organizations) but no headcount.

Founded

Wikipedia · 4 Sep 2026

Infobox: founded 1990; type private, owned by Hellman & Friedman, Permira and Technology Crossover Ventures. status stays active, not acquired: private-equity ownership of a standalone company is not the same event as being bought by an operating parent, which is what the Darktrace and Cursor precedents cover — Genesys has no acquirer whose page a reader would be sent to.

Revenue (ARR)

Press release · 31 Jul 2026

Genesys's release, 2026-09-02: in Q2 FY2027 (May 1-July 31, 2026) "Genesys Cloud reached nearly $2.9 billion in annual recurring revenue (ARR)". Genesys Cloud only -- its footnote defines ARR as Genesys Cloud quarterly revenue multiplied by four -- so it excludes the legacy on-premises lines and is a floor on company revenue, not the whole.

Description

Official documentation · 23 Sep 2026

Pricing page: "All plans include native Genesys Cloud AI capabilities. Genesys Cloud AI Experience tokens are required for certain features." The audience clause ('mid-sized and large businesses') was dropped: Genesys's own framing is organizations of all sizes.

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