AVA Agent Assist
AVA Agent Assist provides AI answers and guidance during live customer conversations.
Find alternatives to AVA Agent Assist
What it does
- Knowledge retrieval
Features 4
- Instant answersSurfaces answers from web pages, FAQ guides, CRMs and troubleshooting manuals during live calls.
- Dynamic checklistsReal-time checklists that track live progress and guide agents through complex interactions.
- Real-time scoring and coachingReal-time scoring and behavioral coaching to help agents course correct.
- Live sentiment insightsLive sentiment and behavioral insights help agents recover at-risk calls.
Sources
- Pricing
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Official documentation · 14 Oct 2026
"subscribe to a monthly license per agent"
- Description
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Official documentation · 14 Oct 2026
"in-the-moment guidance during live customer conversations"
- What it does
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Official documentation · 14 Oct 2026
"with instant AI-powered answers"
- Sold within
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Official documentation · 14 Oct 2026
"Agent Assist, included with RingCX"
- Name
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Official documentation · 14 Oct 2026
"RingCentral AVA Agent Assist"
- URL
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Official documentation · 14 Oct 2026
"RingCentral AVA Agent Assist"
- Deployment
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Official documentation · 14 Oct 2026
"Cloud, purpose-built, fast deployment"
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