R

RingCX

Platform

by RingCentral

RingCX is a contact center platform that manages human and AI agents and provides AI insights, automation, and assistance.

Find alternatives to RingCX

What it does

• Workflow automation

Features 5

• No-code AI agent builderBuilds AI agents across voice, SMS, chat and social using natural language prompts.
• Digital channelsVoice calls plus 20+ digital channels in one license.
• Outbound contact centerDynamic outbound contact center and campaign management.
• AI quality managementAI-powered quality management, automated scorecards and conversation analytics.
• RingEX integrationFully integrated with RingEX so every interaction is handled in the RingCentral app.

Sources

Pricing

Pricing page · 14 Oct 2026

"Save up to 15% by paying annually"

Description

Official documentation · 14 Oct 2026

"Manage human & AI agents"

What it does

Official documentation · 14 Oct 2026

"generating insights, automation, and assistance"

Sold within

Official documentation · 14 Oct 2026

"Al-powered contact center solution, easy to deploy and use"

Name

Official documentation · 14 Oct 2026

"RingCX | AI Contact Center"

URL

Official documentation · 14 Oct 2026

"RingCX | AI Contact Center"

Deployment

Official documentation · 14 Oct 2026

"Cloud, purpose-built, fast deployment"

Interfaces

Official documentation · 18 Oct 2026

Page: 'Customize experiences with open APIs'.

Also from RingCentral

• AI Conversation Expert (ACE) Application

  Analyzes every conversation with AI, automatically keeps CRMs up to date, and provides on-the-spot AI coaching tips, inside RingCentral's cloud communications platform.

• AI Receptionist AI agent

  AI Receptionist uses AI to answer and handle business calls.

• AI Virtual Assistant (AVA) Application

  AI Virtual Assistant transcribes and analyzes conversations and captures call and meeting notes.

• AVA Agent Assist Application

  AVA Agent Assist provides AI answers and guidance during live customer conversations.

• AVA Supervisor Assist Application

  AVA Supervisor Assist monitors customer conversations and provides call summaries and transcripts.

• RingWEM Platform

  RingWEM uses AI for agent scoring, coaching, feedback, and customer satisfaction analysis.

• RingCX AI Interaction Analytics Application

  RingCX AI Interaction Analytics extracts customer satisfaction insights from customer interactions and displays conversation data in dashboards.

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