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Wix Smart Chat

Application

by Wix

Site chat app for Wix businesses that answers visitors' questions from the site's content and owner-added knowledge and restriction rules, recommends products and services with links, captures leads, and lets the owner take over replies manually.

Find alternatives to Wix Smart Chat

What it does

• Customer support

Features 7

• AI and Manual ChatCombines AI-powered answers and direct human replies in one chat app.
• Product GuidanceAI suggests items, answers questions about the offering and sends links to site pages.
• Knowledge and Restriction RulesAdd knowledge rules about the business and restriction rules limiting topics the AI can answer.
• AI TestingTest the chat from the dashboard before relying on it on the live site.
• Analytics and InsightsIncludes analytics and AI-generated insights showing chat performance and common visitor topics.
• Chat CustomizationAdjust the colors, fonts, layout and placement of the chat to match the brand.
• Conversation InboxRead past messages, reply, hand conversations to a teammate and see AI versus manual replies.

Sources

Pricing

Not found · 11 Oct 2026

The AI-credits page lists "Smart Chat: 24/7 support for site visitors" at up to 150 (Light), 200 (Core), 300 (Business) and 1000 (Business Elite) actions a month, but neither it nor the overview says whether the app needs a paid plan or what a free site gets, so no charging model is recorded.

Description

Official documentation · 11 Oct 2026

"It combines an AI chat and manual chat in one app"; "Based on your catalog and site structure, the AI can suggest items, answer questions about what you offer, and send links to your site pages." "You can add knowledge rules ... You can also add restriction rules to limit the topics the AI can respond to".

What it does

Official documentation · 11 Oct 2026

"You can let AI handle common questions based on your site content and training".

Sold within

Not found · 11 Oct 2026

Read the Smart Chat overview and the AI-credits page: the credit table gives Smart Chat allowances on the Premium plans, but no page read states which Wix plans include the app or whether it is bought separately.

Name

Official documentation · 11 Oct 2026

"Wix Smart Chat helps you capture more leads, reduce missed inquiries, and turn more conversations into actions".

URL

Official documentation · 11 Oct 2026

Wix Help Center article "Wix Smart Chat: An Overview".

Deployment

Official documentation · 11 Oct 2026

Runs on the Wix-hosted site and dashboard.

Interfaces

Official documentation · 11 Oct 2026

Chat widget on the visitor-facing site, managed and tested in the web dashboard.

Modalities

Official documentation · 12 Oct 2026

Page: 'It combines an AI chat and manual chat in one app'.

Intended for

Official documentation · 11 Oct 2026

"so you can support visitors in the way that fits your business".

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