Cisco vs Yandex
Relationship
AI Assistant for Webex Contact Center and Yandex SpeechSense do comparable work on customer support and speech to text; both also serve buyers who need to handle customer support conversations and turn speech into text; Yandex's scale not recorded.
Assembled from the recorded fields for this pair, not hand-checked. The comparison below is read from each company’s own profile.
7 of 17 capabilities — Shares agent orchestration, customer support, data analysis and 4 more.
Ludbee capability tags · from the product recordsShared product type — Both ship application.
Ludbee product recordsAligned comparison
Capability overlap
Shared · 7
Not verified for Yandex · 10
Recorded for Cisco. Yandex’s product records say nothing either way — a missing record is not a missing capability.
Not verified for Cisco · 11
Recorded for Yandex. Cisco’s product records say nothing either way — a missing record is not a missing capability.
Products, side by side
Algorithmic pairing — assembled from recorded fields, not hand-checked
Cisco
Application
AI assistant for contact-centre agents and supervisors that produces call and transfer summaries, live transcription, suggested chat replies, topic analytics, automatic CSAT scoring and agent burnout signals.
AgenticOps workspace where teams and AI agents collaborate to investigate, correlate and resolve issues across domains: natural-language querying, multi-step agent workflows, shared real-time visibility, and native Cisco plus third-party tool integration via Cloud Control Studio.
End-to-end AI security product that discovers an organisation's AI assets, red-teams models and applications for vulnerabilities, and enforces runtime guardrails against prompt injection and data leakage.
Agentic support intelligence delivered inside Cisco Support and Professional Services — 'the delivery vehicle for everything Cisco Support and Professional Services knows about your environment, made continuously available before you ask for it' — generally available as SaaS since April 2026 and included with existing support contracts.
AI-native workforce engagement suite for contact centres that forecasts demand and optimises shifts, uses NLP and LLMs to evaluate 100 percent of human and AI agent interactions (AI Quality Management), and runs performance coaching and AI-led onboarding simulations.
Yandex
Application
Yandex's consumer AI assistant and chat product, which answers questions with web search, analyses uploaded files, and generates text and images from Yandex's own generative models.
Speech-analytics service that transcribes and analyses voice and text customer conversations to surface topics, sentiment and service-quality metrics.
No counterpart
Cisco sells these in a stack layer with no product recorded for Yandex yet — nothing on the other side to compare them against.
AI agent
Autonomous customer-service AI agent that handles inquiries conversationally across voice, SMS, email, chat and messaging apps and escalates to a human agent with context when it cannot resolve.
Hardware
Pre-validated modular AI infrastructure bundles that combine Cisco UCS servers, NVIDIA GPUs, Nexus 9000 400G/800G switching and management software into single orderable stacks for AI inferencing, training and fine-tuning.
Turnkey on-premises AI appliance that runs real-time speech transcription for Cisco collaboration deployments locally, for customers with data-sovereignty requirements that rule out cloud AI services.
Cloud-managed full-stack AI cluster sold as hardware plus software plus service, packaging Cisco 6000 and N9300 series switches on an 800GbE back-end fabric, UCS servers with NVIDIA H200 GPUs and BlueField DPUs, optional VAST storage and NVIDIA AI Enterprise under the Hyperfabric cloud controller.
Unified programmable networking-silicon architecture for AI, hyperscale, data-centre, service-provider and enterprise routing/switching, spanning five series (G/P/E/K/A) of chip families.
Yandex sells these in a stack layer with no product recorded for Cisco yet — nothing on the other side to compare them against.
API service
Speech recognition and speech synthesis API built on the technology behind the Alice assistant, used for voice assistants, call-centre automation and service-quality monitoring.
Neural machine translation API supporting more than 100 languages, sold as a Yandex Cloud service.
Computer-vision API that recognises and extracts text, tables, handwriting, document fields and licence plates from images and PDFs in 48 languages.
Developer tool
Yandex's AI coding assistant for VS Code and JetBrains IDEs, offering completion, chat, code review and an agent mode that carries out development tasks from natural-language instructions.
Platform
Yandex Cloud platform that serves Yandex's generative models (YandexGPT, YandexART, embeddings, classifiers) over an API, with fine-tuning, a model gallery and agent/assistant tooling.
End-to-end managed ML development environment with notebooks, distributed training jobs and one-click model deployment on elastically scaled CPU/GPU resources.