Glean (Glean Technologies) vs Salesforce

Governs model traffic, tool calls and enterprise AI context flowing through third-party AI applications.

Build, deploy and orchestrate enterprise AI agents at scale.

Build custom generative AI apps and agents on a company's own knowledge.

Enterprise-context AI coworker that answers questions, summarizes documents and takes action grounded in a company's own connected data.

Builds enterprise context for AI from a company's applications, people and relationships (the knowledge/enterprise graph underlying Glean's other products).

Model-routing and cost-optimization layer for the Glean platform: routes each task to the best of 40+ LLMs by cost/performance, runs continual memory learning across surfaces, and orchestrates an agent harness for long-running work.

Governs AI wherever work happens: sensitive-data and AI-interaction protection, agent-permission enforcement, prompt-injection defense (96.9% detection accuracy) and end-to-end audit logging.

Permissions-aware enterprise search across 100+ connected apps, using deep-learning semantic understanding and a company knowledge graph for personalized, real-time-indexed results.

Announced ("coming soon") module that maps enterprise workflows, ranks AI-automation opportunities, drafts agent blueprints for Glean Agent Builder, and tracks ROI of AI adoption.

An intelligent company homepage that brings work, knowledge and agents into one surface.

AI shopping agent embedded in Commerce Cloud that speeds product discovery with visual product search, pulling the product catalog directly into a chat interface.

Marketing AI agents that plan campaigns, create and adapt content per channel and identify audiences, sold as the product formerly called Marketing Cloud.

Product-to-cash suite (branded Revenue Cloud on its own page, 'Agentforce Revenue Management' in Salesforce's own FAQ) with agents embedded in quoting, contracts, billing and collections workflows; sold as a paid add-on to a Sales Cloud subscription.

Sales AI agents that prospect, manage opportunities and give sellers pipeline visibility across the deal cycle, sold as the product formerly called Sales Cloud.

Customer-service AI agents that resolve questions autonomously, deflect cases to digital channels and give human reps context, sold as the product formerly called Service Cloud.

Plugin that brings Salesforce sales data and 37 prebuilt seller skills into Anthropic's Claude, answering deal questions and updating records under the user's existing Salesforce permissions.

Visual analytics that turns business data into dashboards and answers, with natural-language questions and agent-monitored metrics.