Salesforce vs Workday

AI shopping agent embedded in Commerce Cloud that speeds product discovery with visual product search, pulling the product catalog directly into a chat interface.

Marketing AI agents that plan campaigns, create and adapt content per channel and identify audiences, sold as the product formerly called Marketing Cloud.

Product-to-cash suite (branded Revenue Cloud on its own page, 'Agentforce Revenue Management' in Salesforce's own FAQ) with agents embedded in quoting, contracts, billing and collections workflows; sold as a paid add-on to a Sales Cloud subscription.

Sales AI agents that prospect, manage opportunities and give sellers pipeline visibility across the deal cycle, sold as the product formerly called Sales Cloud.

Customer-service AI agents that resolve questions autonomously, deflect cases to digital channels and give human reps context, sold as the product formerly called Service Cloud.

Plugin that brings Salesforce sales data and 37 prebuilt seller skills into Anthropic's Claude, answering deal questions and updating records under the user's existing Salesforce permissions.

Visual analytics that turns business data into dashboards and answers, with natural-language questions and agent-monitored metrics.

AI teammate that searches 300+ enterprise sources, surfaces proactive insights and triggers workflows/agents across Salesforce, Slack, Microsoft Teams, Claude, ChatGPT and mobile; the single entry point to every agent a team creates within Agentforce.

Platform for building and running AI agents inside Salesforce applications.

Scores and ranks job candidates, surfaces likely-to-apply leads from existing talent databases and partner networks, and sends recruiters AI-driven task notifications inside Workday Recruiting and tools such as Microsoft Teams.

AI-driven contract analysis and management, powered by Evisort AI, extracting insights from contract repositories via natural-language queries -- the analytical layer distinct from Workday's Contract Lifecycle Management, which handles the operational workflow.

Contract drafting, automated redlining, negotiation and approval powered by Evisort AI, with an AI-searchable clause library, custom AI models and an Ask AI function for querying stored contracts.

An AI-powered applicant tracking system for high-volume frontline hiring that automates candidate screening, interview scheduling and onboarding through mobile-first conversational interactions.

A conversational AI agent that lets job candidates search and apply for roles, complete qualification screening and self-schedule interviews via chat, SMS or WhatsApp in over 30 languages.

Workday's hub for registering, managing and governing AI agents alongside the human workforce, with lifecycle management, third-party agent integration via an Agent Gateway, identity permissioning and an analytics view of agent activity.

Workday's AI agent platform for HR, finance, IT and legal workflows, running on Workday's own transaction data -- rebranded from 'Illuminate' in March 2026 after Workday's $1.1B acquisition of Sana closed in November 2025.