Klaviyo Helpdesk
A customer support workspace that uses AI to tag and route tickets.
Find alternatives to Klaviyo Helpdesk
What it does
- Customer support
Features 8
- Unified inboxHandles email, chat, SMS, WhatsApp and Instagram DMs in one inbox.
- Customer 360 viewShows profiles, orders, loyalty status and past conversations beside each message.
- Auto-tagging and routingTags and routes conversations automatically so the right person sees them right away.
- MacrosLets agents insert pre-written replies with a click, filling in customer details automatically.
- AI-drafted repliesDrafts a response from the full conversation and customer history for agents to review and send.
- Spam filteringFilters spam out before it reaches the inbox.
- Custom viewsCreates views for VIPs, recent buyers and customers likely to purchase again.
- Post-ticket flowsTriggers flows when a ticket closes and pauses campaigns when there is an open issue.
Sources
- Pricing
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Official documentation · 15 Oct 2026
"Helpdesk is priced based on the amount of shopper-initiated tickets opened"
- Description
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Official documentation · 15 Oct 2026
"AI powers ticket tagging, routing,"
- What it does
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Official documentation · 15 Oct 2026
"AI-powered ticket tagging and routing"
- Sold within
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Official documentation · 15 Oct 2026
"All products work independently but integrate seamlessly"
- Name
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Official documentation · 15 Oct 2026
"With Klaviyo Helpdesk, your team"
- URL
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Official documentation · 15 Oct 2026
"With Klaviyo Helpdesk, your team"
- Deployment
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Official documentation · 15 Oct 2026
"log in to Klaviyo via their SSO portal"
- Intended for
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Official documentation · 18 Oct 2026
Page: 'With Klaviyo Helpdesk, your team doesn’t just resolve issues faster'.
Also from Klaviyo
-
Klaviyo Customer Agent AI agent
Service agent that answers inbound customer questions using the same profile and order history Klaviyo already holds for marketing, shipped with the Customer Hub and Helpdesk tools for consumer brands.
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Composer AI agent
Agent that plans and optimises marketing campaigns against a brand's own customer profiles, sitting alongside Klaviyo's email, SMS and WhatsApp channels rather than running as a separate tool.
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Klaviyo Image Remix Application
An in-app AI photo editor inside the Klaviyo email editor that edits or generates campaign images from a text prompt using Google Gemini.
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