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Real-time Guidance Agent

Application

by Uniphore

An AI agent-assist application that gives contact centre agents in-call support: pre-call intelligence pulled from CRM and past interactions, knowledge assist that delivers contextual answers without manual search, generative conversation summaries with disposition capture, and sentiment detection. A manager dashboard provides live transcription and real-time performance alerts.

Find alternatives to Real-time Guidance Agent

No pricing disclosed; only CTA is 'Book a demo'. Site-wide site:uniphore.com pricing search returned one candidate which resolves to another product page with no figures; no pricing page exists.

What it does

• Customer support
• Knowledge retrieval
• Summarization
• Speech to text

Sources

Pricing

Not found · 5 Sep 2026

No pricing information disclosed on the page.

Description

Official documentation · 5 Sep 2026

Page describes pre-call intelligence, knowledge assist delivering contextual answers without manual search, conversation summarization with customizable tags, manager dashboard with live transcription, and sentiment detection. 'Most customers are live within a few weeks.'

Sold within

Official documentation · 5 Sep 2026

Listed on the Business AI Suite portfolio page: 'Boost agent productivity with real-time guidance, knowledge assist, and Gen AI-powered conversation summaries.'

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